Safiya Khan Leicester

Admin Handler – Data Enrichment & Validation at Deloitte

Conducted data enrichment and validation activities, ensuring accuracy and completeness of customer records; processed inbound written correspondence; maintained confidentiality; identified and escalated customer complaints in compliance; updated customer information including changes of address and gone-away records; upheld data integrity under strict deadlines and SLAs.

Administrator, HR - Meetings & Events at American Express Global Business Travel

Onboarded freelancers, managed onboarding logistics and invoicing; processed recruitment requirements and approvals; requested DBS checks; performed data quality checks; arranged contracts and signed agreements with freelancers; managed vendor onboarding; ordered office equipment; supported client processes using SAP, NetSuite, Meeting Central and Cvent.

Technology Administrator at American Express Global Business Travel

Implemented a new onboarding program to reduce training time; attended leadership meetings to network with industry professionals and source cost-saving solutions; produced detailed attendance records for board reports; maintained learning management system for clear training records; developed financial and business forecasts for strategic planning.

Senior Business Travel Consultant at Hogg Robinson Group

Managed complex corporate travel arrangements using multiple GDS platforms (Galileo, Hotel Booker, POS, Lanyon, and Cvent); built and maintained strong client relationships; planned and coordinated luxury itineraries; arranged end-to-end travel logistics including transfers, coach hire, VIP services, and hotel venues; independently managed cancellations, amendments, schedule changes and refunds to minimize disruption and maximize client satisfaction.

Executive Business Sales Advisor at BT Group

Delivered high-quality business sales support; consistently met targets and deadlines; implemented process improvements that reduced waste and generated savings; built client relationships with high customer satisfaction; developed expertise to provide outstanding service and guidance; supported teams with assignments and deliverables, contributing to departmental efficiency.

Warehouse Supervisor at Evergreen Design

Supervised warehouse operations; monitored stock levels; managed recruitment for the warehouse team; mentored staff on picking and operational techniques to improve efficiency.