Available to hire
I am a CBAP-certified Business Analyst with 9+ years of experience across finance, government, electronic services, e-commerce and IT services. I apply Agile and ITIL practices to elicit needs, shape product visions, model processes, and manage risks, collaborating with stakeholders to ensure alignment with strategic objectives. I am passionate about turning complex problems into practical, value-driven solutions and driving data-informed decisions.
I design user-centric interfaces, write detailed functional specifications and user stories, and support product roadmaps through demonstrations and feedback loops. I thrive in cross-functional teams, balance business and technical perspectives, and continuously seek opportunities to improve processes, governance, and delivery quality.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
French
Fluent
English
Fluent
Arabic
Fluent
Spanish; Castilian
Advanced
German
Advanced
Work Experience
Business Analyst at Retraite Québec
November 1, 2024 - PresentElicit, analyze, and formalize business requirements for electronic services; optimize bank account change processes with security controls; model processes (BPMN) and define business rules; produce functional specifications and collaborate with IT/compliance; coordinate stakeholders to ensure alignment with strategic objectives; analyze customer journeys for pensions communications and improve UX; extract and analyze data for consistency of statements.
Business Analyst at ETT World
August 1, 2023 - October 1, 2024Write functional specifications for SaaS and web solutions; contribute to AI-assisted tutoring application development; participate in a patient management platform project; collaborate with data scientists, architects, and UX/UI teams to design processes, data rules, and data models for a new supply chain platform.
Business Analyst & Product Owner at Orange Business
December 1, 2022 - July 1, 2024PVOT Project – Supply Chain Management Solution for SCEF: Elicit and scope requirements from users and partners for procurement, ordering, inventory, and delivery processes; optimize operations with Lean principles; design dashboards (Power BI); write User Stories with acceptance criteria; manage backlog; collaborate with development teams; create UI mocks and establish API mapping rules.
Business Analyst, Product Owner, Scrum Master at Orange Business
December 1, 2022 - July 1, 2024PVOT Project – Supply Chain Management for SCEF: elicited and scoped requirements; analyzed procurement, inventory, and delivery processes; optimized operations with Lean principles; designed dashboards; wrote user stories with acceptance criteria; managed backlogs and supported sprint delivery; created UI mockups; established an automated testing framework and API mapping rules; participated in Agile ceremonies and backlog prioritization.
Business Analyst, Product Owner, Scrum Master at Capgemini
August 1, 2021 - December 1, 2022Hermès Program – E-commerce Web Solution for Stellantis: Analyze and formalize business requirements; write User Stories; analyze data to improve UX and sales targeting; design dashboards; lead Scrum ceremonies; define DoR/DoD and sprint objectives. DiversIT Project – IT Applications & Infrastructure Services for La Poste Group: Lead electronic services for system performance notifications; collaborate with technical experts; analyze operational data and present dashboards; coordinate stakeholders during PI Planning; facilitate SAFe ceremonies. IoT & AI Solution Development – 'IA mon ange gardien' (Requirements Analysis & POC Phase): lead scoping workshops; develop functional map for elderly care services in France; design use-case diagrams; present MVP.
Business Analyst at Capgemini
August 1, 2021 - December 1, 2022Hermès Program – E-commerce Web Solution for Stellantis: analyzed and formalized requirements, authored user stories, led agile ceremonies, and contributed to UX/navigation design; DiversIT Project – IT Applications & Infrastructure Services for La Poste Group: led electronic services for performance notifications, prioritized requests, and created dashboards; IoT & AI Solution Development – IA mon ange gardien: led scoping and MVP demonstrations for elderly care services; aligned with SAFe/Agile practices and created interface contracts.
Business Analyst at Inetum
December 1, 2020 - July 1, 2021ERP Sage X3 Implementation – Ministry of Foreign Affairs and Cooperation: scoped requirements in compliance with LF and CMP; prioritized features, configured Sage X3, and led training and support; Sage X3 Implementation – Caisse Marocaine des Retraites (CMR): budgets module scoping and configuration; designed output reports; demonstrated developments; supported change requests; testing and QA activities; SAP interface testing.
Business Analyst at Involys
December 1, 2016 - February 1, 2020ERP Vectis Implementation – Ministry of Budget & Public Accounts and Treasury: scoped, planned perimeter, defined objectives and risks; authored functional specs for budget, payroll, and dashboards; designed budget outputs; facilitated training and testing; supported 2017–2020 budgets; testing and QA for multiple modules (Budgets, Tenders, Procurement); client testing and go-live readiness.
Education
Ph.D. in Management Sciences at Abdelmalek Essaadi University, Tangier, Morocco
January 11, 2030 - January 1, 2024Master’s degree at National School of Commerce and Management (ENCG), Tangier, Morocco
January 11, 2030 - January 1, 2016Ph.D. in Management Sciences at Abdelmalek Essaadi University, Tangier, Morocco
January 11, 2030 - January 1, 2024Master’s Degree (equivalency) - ENCG Tangier at National School of Commerce and Management (ENCG), Tangier, Morocco
January 11, 2030 - January 1, 2016Qualifications
CBAP Certification
December 1, 2025 - March 10, 2026Data Science / Data Analysis Program Certificate
April 1, 2025 - March 10, 2026SAFe Product Owner Product Manager (SAFe POPM)
August 1, 2023 - March 10, 2026ITIL Foundation
June 8, 2023 - March 10, 2026Professional Scrum Product Owner I (PSPO I)
March 25, 2022 - March 10, 2026CertiProf Scrum Foundation Professional (SFPC)
June 14, 2020 - March 10, 2026Lean Six Sigma Certification Preparation
January 1, 2025 - March 10, 2026Lean Six Sigma Certification Preparation
January 1, 2026 - March 10, 2026CBAP Certification – IIBA
December 1, 2025 - March 10, 2026Data Science / Data Analysis Program Certificate – ALX Africa
April 1, 2025 - March 10, 2026SAFe Product Owner Product Manager (SAFe POPM) – Scaled Agile, Inc.
August 24, 2023 - March 10, 2026ITIL Foundation Certificate in IT Service Management (ITIL V4) – PeopleCert
June 8, 2023 - March 10, 2026Professional Scrum Product Owner I (PSPO I) – Scrum.org
March 25, 2022 - March 10, 2026CertiProf Scrum Foundation Professional (SFPC) – CertiProf LLC
June 14, 2020 - March 10, 2026Industry Experience
Government, Financial Services, Retail, Telecommunications, Education, Professional Services, Software & Internet, Transportation & Logistics, Healthcare
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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