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I am a results-driven Business Support Analyst with 7+ years of experience in process optimization and automation, leading significant RPA initiatives across organizations. I collaborate with stakeholders to document requirements, map processes, and identify automation opportunities that drive efficiency and reduce manual effort. I specialize in advanced data analysis and visualization using Google BigQuery, Looker, and SQL, underpinned by robust LookML data modeling for BI tools. I have a proven track record in stakeholder management, user acceptance testing (UAT), and change management to ensure successful adoption of automated solutions, enhancing system performance and productivity through cross-functional collaboration.…I am a results-driven Business Support Analyst with 7+ years of experience in process optimization and automation, leading significant RPA initiatives across organizations. I collaborate with stakeholders to document requirements, map processes, and identify automation opportunities that drive efficiency and reduce manual effort. I specialize in advanced data analysis and visualization using Google BigQuery, Looker, and SQL, underpinned by robust LookML data modeling for BI tools. I have a proven track record in stakeholder management, user acceptance testing (UAT), and change management to ensure successful adoption of automated solutions, enhancing system performance and productivity through cross-functional collaboration.

Meghana Gantikampi

Data Analyst, Data Scientist, Project Manager, +4

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I am a results-driven Business Support Analyst with 7+ years of experience in process optimization and automation, leading significant RPA initiatives across organizations. I collaborate with stakeholders to document requirements, map processes, and identify automation opportunities that drive efficiency and reduce manual effort. I specialize in advanced data analysis and visualization using Google BigQuery, Looker, and SQL, underpinned by robust LookML data modeling for BI tools. I have a proven track record in stakeholder management, user acceptance testing (UAT), and change management to ensure successful adoption of automated solutions, enhancing system performance and productivity through cross-functional collaboration.…I am a results-driven Business Support Analyst with 7+ years of experience in process optimization and automation, leading significant RPA initiatives across organizations. I collaborate with stakeholders to document requirements, map processes, and identify automation opportunities that drive efficiency and reduce manual effort. I specialize in advanced data analysis and visualization using Google BigQuery, Looker, and SQL, underpinned by robust LookML data modeling for BI tools. I have a proven track record in stakeholder management, user acceptance testing (UAT), and change management to ensure successful adoption of automated solutions, enhancing system performance and productivity through cross-functional collaboration.

Available to hire

I am a results-driven Business Support Analyst with 7+ years of experience in process optimization and automation, leading significant RPA initiatives across organizations. I collaborate with stakeholders to document requirements, map processes, and identify automation opportunities that drive efficiency and reduce manual effort.

I specialize in advanced data analysis and visualization using Google BigQuery, Looker, and SQL, underpinned by robust LookML data modeling for BI tools. I have a proven track record in stakeholder management, user acceptance testing (UAT), and change management to ensure successful adoption of automated solutions, enhancing system performance and productivity through cross-functional collaboration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Business Support Analyst at Warner Bros Discovery

July 1, 2024 - Present

Spearheaded process automation initiatives by collaborating with business stakeholders to analyze and document requirements for Robotic Process Automation (RPA). Developed comprehensive use cases, process flowcharts, and system diagrams to optimize business processes and identify high-impact automation opportunities. Designed and implemented robust RPA solutions in collaboration with developers, ensuring alignment with objectives. Coordinated UAT, gathered feedback, and refined deployments. Created and maintained end-to-end RPA documentation and provided post-deployment support. Led training sessions and drove change management through targeted communications to promote rapid adoption and productivity gains.

Technology Support Analyst at Deloitte Consulting India Pvt Ltd

February 1, 2023 - July 1, 2024

Participated in system development and change control activities, analyzing the impacts of process changes on applications and workflows. Supported critical cloud and software solutions to maintain high availability. Reviewed change requests and identified opportunities for process improvements. Led cross-functional initiatives to optimize core workflows, managed user permissions, service requests, and licenses, and delivered operational support for network infrastructure enhancements. Directed a team of 20 across three shifts and maintained SharePoint and Training Hub content.

Business Support Analyst at SS&C Technologies

September 1, 2021 - February 1, 2023

Oversaw complex client application implementations and ensured connectivity between upstream and downstream interfaces, maintaining SLAs. Acted as primary liaison between business users and technical teams, resolving issues and ensuring timely delivery. Executed data pulls from production databases with Google BigQuery, supporting reporting and analysis. Managed high-volume incident queues, used SSMS and ServiceNow for troubleshooting, created and updated knowledge base articles, and provided on-call support.

L2 Application Support at Mahindra

February 1, 2017 - January 1, 2020

Managed backend system failures, conducted root cause analysis, and coordinated timely resolutions. Built and maintained dashboards for monitoring performance and identifying optimization opportunities. Collaborated with L3 teams to develop runbooks for standardized incident resolution. Monitored critical workflows using UC4, updated TOAD for DB2 and Oracle, and led incident management using ServiceNow. Provided on-call support during weekdays to ensure production stability.

L2 Application Support Tech at Mahindra

February 1, 2017 - January 1, 2020

Managed severe backend system failures, including report failures and mainframe job issues, ensuring thorough root-cause analysis and timely resolution. Developed and maintained dashboards for monitoring system performance and identifying data delivery optimization opportunities. Collaborated with L3 teams to develop and update comprehensive runbooks for standardized incident resolution. Monitored critical workflows using UC4, ensuring batch jobs processed correctly. Updated databases using TOAD for DB2 and TOAD for Oracle, ensuring data accuracy and performance. Led incident management using ServiceNow to improve response times and issue resolution. Participated in performance testing to ensure scalability under sustained high workloads. Provided dedicated on-call support during weekdays for production issues.