I'm a social media coordinator with proven expertise at Essity, excelling in community management and customer engagement. I'm skilled in cross-platform promotion, having enhanced brand presence across Nordic markets while delivering exceptional community interactions. Adept at reporting and collaboration, I help drive customer satisfaction and loyalty.

Amalie Hjortnæs

I'm a social media coordinator with proven expertise at Essity, excelling in community management and customer engagement. I'm skilled in cross-platform promotion, having enhanced brand presence across Nordic markets while delivering exceptional community interactions. Adept at reporting and collaboration, I help drive customer satisfaction and loyalty.

Available to hire

I’m a social media coordinator with proven expertise at Essity, excelling in community management and customer engagement.

I’m skilled in cross-platform promotion, having enhanced brand presence across Nordic markets while delivering exceptional community interactions. Adept at reporting and collaboration, I help drive customer satisfaction and loyalty.

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Experience Level

Intermediate
Intermediate

Language

Swedish
Fluent
English
Fluent
Norwegian
Fluent
Danish
Fluent

Work Experience

Nordic Social Media Coordinator at Essity
January 1, 2020 - Present
Managed daily Nordic social media community interactions and customer messaging for Libero, Libresse and TENA across Sweden, Norway and Denmark. Handled social inboxes, comments, DMs and platform-tagged posts on TikTok, Instagram and Meta. Provided linguistic support in Swedish, Norwegian and Danish through proofreading and language checks for posts and campaigns. Supported the marketing team with reporting, Excel tracking and maintaining a consistent tone of voice across markets.
Optical Assistant at Specsavers
January 1, 2021 - December 31, 2022
Assisted in conducting eye tests, provided customer service and sales.
Crew Member at Burger King
January 1, 2019 - December 31, 2021
Delivered exceptional customer service in a fast-paced environment, ensuring positive dining experiences.
Customer Care Specialist at Volvo Cars
January 1, 2022 - Present
Facilitated resolution of customer inquiries, enhancing satisfaction and loyalty. Managed complex customer interactions, ensuring accurate information delivery and timely issue resolution. Developed training for new recruits, improving onboarding efficiency. Collaborated with cross functional Nordics teams to streamline processes and enhance service quality.

Education

Bachelor of Science at Gothenburg University
January 11, 2030 - June 1, 2026
Bachelor of Science - Bachelor's degree in social work at University of Gothenburg
January 11, 2030 - June 1, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Consumer Goods, Retail, Media & Entertainment, Professional Services, Other