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I'm a social media coordinator with proven expertise at Essity, excelling in community management and customer engagement. I'm skilled in cross-platform promotion, having enhanced brand presence across Nordic markets while delivering exceptional community interactions. Adept at reporting and collaboration, I help drive customer satisfaction and loyalty.…

Amalie Hjortnæs

Social Media Manager, Content Creator, Community Manager, +4

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I'm a social media coordinator with proven expertise at Essity, excelling in community management and customer engagement. I'm skilled in cross-platform promotion, having enhanced brand presence across Nordic markets while delivering exceptional community interactions. Adept at reporting and collaboration, I help drive customer satisfaction and loyalty.…

Available to hire

I’m a social media coordinator with proven expertise at Essity, excelling in community management and customer engagement.

I’m skilled in cross-platform promotion, having enhanced brand presence across Nordic markets while delivering exceptional community interactions. Adept at reporting and collaboration, I help drive customer satisfaction and loyalty.

Skills

Copywriting

Branding

Experience Level

Copywriting

Intermediate

Branding

Intermediate

Language

Swedish

Fluent

English

Fluent

Norwegian

Fluent

Danish

Fluent

Work Experience

Nordic Social Media Coordinator at Essity

January 1, 2020 - Present

Managed daily Nordic social media community interactions and customer messaging for Libero, Libresse and TENA across Sweden, Norway and Denmark. Handled social inboxes, comments, DMs and platform-tagged posts on TikTok, Instagram and Meta. Provided linguistic support in Swedish, Norwegian and Danish through proofreading and language checks for posts and campaigns. Supported the marketing team with reporting, Excel tracking and maintaining a consistent tone of voice across markets.

Optical Assistant at Specsavers

January 1, 2021 - December 31, 2022

Assisted in conducting eye tests, provided customer service and sales.

Crew Member at Burger King

January 1, 2019 - December 31, 2021

Delivered exceptional customer service in a fast-paced environment, ensuring positive dining experiences.

Customer Care Specialist at Volvo Cars

January 1, 2022 - Present

Facilitated resolution of customer inquiries, enhancing satisfaction and loyalty. Managed complex customer interactions, ensuring accurate information delivery and timely issue resolution. Developed training for new recruits, improving onboarding efficiency. Collaborated with cross functional Nordics teams to streamline processes and enhance service quality.