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Hi, I’m Sheeba Nassali, a customer support specialist with over three years of experience supporting global banking, fintech, and telecommunications organizations, including Square’s EU and USA customer base, Nexi EU, and Monday.com US customers. I’ve delivered high-quality, remote, multi-channel support while maintaining strict adherence to regulatory compliance, account security, and data protection standards. I excel at resolving complex technical and financial issues with empathy and initiative, working with Salesforce and SAML-based authentication systems, and collaborating with compliance, risk, and technical teams to ensure secure and efficient operations. I’m recognized for my professionalism, cultural sensitivity, and adaptability in fast-paced, cross-border environments, and I bring a strong foundation in risk and compliance and financial administration to contribute to positive customer experiences and organizational trust.…Hi, I’m Sheeba Nassali, a customer support specialist with over three years of experience supporting global banking, fintech, and telecommunications organizations, including Square’s EU and USA customer base, Nexi EU, and Monday.com US customers. I’ve delivered high-quality, remote, multi-channel support while maintaining strict adherence to regulatory compliance, account security, and data protection standards. I excel at resolving complex technical and financial issues with empathy and initiative, working with Salesforce and SAML-based authentication systems, and collaborating with compliance, risk, and technical teams to ensure secure and efficient operations. I’m recognized for my professionalism, cultural sensitivity, and adaptability in fast-paced, cross-border environments, and I bring a strong foundation in risk and compliance and financial administration to contribute to positive customer experiences and organizational trust.

Sheeba Nassali

Content Creator, Copywriter, Content Designer, +2

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Hi, I’m Sheeba Nassali, a customer support specialist with over three years of experience supporting global banking, fintech, and telecommunications organizations, including Square’s EU and USA customer base, Nexi EU, and Monday.com US customers. I’ve delivered high-quality, remote, multi-channel support while maintaining strict adherence to regulatory compliance, account security, and data protection standards. I excel at resolving complex technical and financial issues with empathy and initiative, working with Salesforce and SAML-based authentication systems, and collaborating with compliance, risk, and technical teams to ensure secure and efficient operations. I’m recognized for my professionalism, cultural sensitivity, and adaptability in fast-paced, cross-border environments, and I bring a strong foundation in risk and compliance and financial administration to contribute to positive customer experiences and organizational trust.…Hi, I’m Sheeba Nassali, a customer support specialist with over three years of experience supporting global banking, fintech, and telecommunications organizations, including Square’s EU and USA customer base, Nexi EU, and Monday.com US customers. I’ve delivered high-quality, remote, multi-channel support while maintaining strict adherence to regulatory compliance, account security, and data protection standards. I excel at resolving complex technical and financial issues with empathy and initiative, working with Salesforce and SAML-based authentication systems, and collaborating with compliance, risk, and technical teams to ensure secure and efficient operations. I’m recognized for my professionalism, cultural sensitivity, and adaptability in fast-paced, cross-border environments, and I bring a strong foundation in risk and compliance and financial administration to contribute to positive customer experiences and organizational trust.

Available to hire

Hi, I’m Sheeba Nassali, a customer support specialist with over three years of experience supporting global banking, fintech, and telecommunications organizations, including Square’s EU and USA customer base, Nexi EU, and Monday.com US customers. I’ve delivered high-quality, remote, multi-channel support while maintaining strict adherence to regulatory compliance, account security, and data protection standards.
I excel at resolving complex technical and financial issues with empathy and initiative, working with Salesforce and SAML-based authentication systems, and collaborating with compliance, risk, and technical teams to ensure secure and efficient operations. I’m recognized for my professionalism, cultural sensitivity, and adaptability in fast-paced, cross-border environments, and I bring a strong foundation in risk and compliance and financial administration to contribute to positive customer experiences and organizational trust.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Polish

Advanced

German

Advanced

Work Experience

Back Office Specialist CSS – Nexi Market (via Foundever) at Foundever

March 1, 2024 - Present

Managed administrative and financial processes supporting front-line teams, including refunds/chargebacks, merchant settlements, daily payouts, and invoicing. Performed master data corrections and updates, processed reclamation forms, and verified attachments such as contracts and IDs. Handled email and ticket workflows, including German-language communications and translations, and dispatched tickets to allocated teams. Assisted the DACH region with chargebacks and maintained data accuracy across systems to ensure compliant, efficient operations.

Customer Support Specialist at Square Inc. (via Foundever, BPO)

March 1, 2024 - Present

Delivered high-quality, empathetic support to Square customers via phone, email, and chat; participated in onboarding new agents with a focus on service excellence and soft skills. Analyzed merchant accounts for credit risk and contributed to underwriting processes; resolved complex merchant disputes, chargebacks, and compliance escalations; provided high-level account support for sensitive technical and financial issues; liaised with cross-functional teams to drive efficient case handling and risk mitigation; maintained detailed documentation and ensured regulatory standards and data protection protocols.

Account and Human Resource Department Intern at Uganda Wildlife Authority

February 1, 2019 - December 1, 2019

Created financial documents such as invoices for accounts receivable management; Managed daily financial transactions; Identified and corrected discrepancies in accounts; Generated invoices for services and park-related fees; Conducted ongoing account analysis for game parks located in various regions.