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I am Natalia Mahmoud, a friendly and dependable customer service professional with a background in media, events, and client-facing roles. I excel at coordinating with diverse teams and clients to deliver high-quality experiences, both in-person and on-site, and I thrive under pressure, anticipating customer needs to create seamless interactions. Known for creative problem-solving and clear communication, I enjoy supporting and uplifting others in fast-paced environments, delivering on-site assistance, real-time editing, and thoughtful client engagement to leave a lasting positive impression.…I am Natalia Mahmoud, a friendly and dependable customer service professional with a background in media, events, and client-facing roles. I excel at coordinating with diverse teams and clients to deliver high-quality experiences, both in-person and on-site, and I thrive under pressure, anticipating customer needs to create seamless interactions. Known for creative problem-solving and clear communication, I enjoy supporting and uplifting others in fast-paced environments, delivering on-site assistance, real-time editing, and thoughtful client engagement to leave a lasting positive impression.

Natalia Mahmoud

Video Editor, Photographer, Content Producer, +4

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I am Natalia Mahmoud, a friendly and dependable customer service professional with a background in media, events, and client-facing roles. I excel at coordinating with diverse teams and clients to deliver high-quality experiences, both in-person and on-site, and I thrive under pressure, anticipating customer needs to create seamless interactions. Known for creative problem-solving and clear communication, I enjoy supporting and uplifting others in fast-paced environments, delivering on-site assistance, real-time editing, and thoughtful client engagement to leave a lasting positive impression.…I am Natalia Mahmoud, a friendly and dependable customer service professional with a background in media, events, and client-facing roles. I excel at coordinating with diverse teams and clients to deliver high-quality experiences, both in-person and on-site, and I thrive under pressure, anticipating customer needs to create seamless interactions. Known for creative problem-solving and clear communication, I enjoy supporting and uplifting others in fast-paced environments, delivering on-site assistance, real-time editing, and thoughtful client engagement to leave a lasting positive impression.

Available to hire

I am Natalia Mahmoud, a friendly and dependable customer service professional with a background in media, events, and client-facing roles. I excel at coordinating with diverse teams and clients to deliver high-quality experiences, both in-person and on-site, and I thrive under pressure, anticipating customer needs to create seamless interactions.

Known for creative problem-solving and clear communication, I enjoy supporting and uplifting others in fast-paced environments, delivering on-site assistance, real-time editing, and thoughtful client engagement to leave a lasting positive impression.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Beginner

Beginner

Beginner

Beginner

Beginner

Language

English

Fluent

Arabic

Fluent

Work Experience

Assistant Manager at VeLight Group

June 1, 2022 - Present

Engage directly with clients to understand their business goals and develop tailored plans to help them grow. Provide immediate solutions to client concerns and ensure continuous support throughout each project. Coordinate between clients & creative teams (designers, animators) to deliver content accurately and on time. Support photographers and videographers on-site by guiding them to execute the creative vision effectively. Manage company social media pages and lead advertising campaigns to increase engagement and sales.

Client Coordinator / Video Editor | Part time at VeLight Group

January 1, 2024 - Present

Coordinate remotely and in-person with clients to understand expectations and deliver tailored content. Guide photographers on the creative direction and ensure delivery aligns with client preferences. Communicate with clients via WhatsApp or during shooting to provide clarity and ensure comfort. Execute same-day edits during events, maintaining high quality under tight timelines. Adapt content tone and visuals to match diverse cultural and emotional needs.

Client Liaison & Content Coordinator – MSWR Wedding & Production at MSWR Wedding & Production, Lebanon

February 1, 2023 - April 1, 2024

Supported the filming team in selecting footage that best represented the event's essence. Delivered real-time edits during wedding celebrations, working efficiently under pressure. Provided emotional support and on-location assistance to help couples feel relaxed and confident.

Sales Assistant at MD Fashion Stores by P Side, Lebanon

March 1, 2022 - Present

Greeted customers warmly and helped them find suitable outfits for celebrations during the busy seasons. Recommended styles based on customer preferences and fashion trends. Delivered a friendly and engaging service experience to build customer trust. Ensured store layout remained organized for easy browsing. Handled peak-hour foot traffic smoothly with prompt assistance and cheerful interaction.

Client Coordinator / Video Editor at VeLight Group

January 1, 2024 - Present

Coordinate remotely and in-person with clients to understand expectations and deliver tailored content; guide photographers on creative direction; communicate with clients via WhatsApp during shoots to ensure clarity and comfort; execute same-day edits during events under tight timelines; adapt content tone and visuals to match diverse cultural contexts.

Client Liaison & Content Coordinator at MSWR Wedding & Production, Lebanon

February 1, 2023 - April 1, 2024

Supported the filming team in selecting footage that best represented the event's essence; delivered real-time edits during wedding celebrations, working efficiently under pressure; provided emotional support and on-location assistance to help couples feel relaxed and confident.