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I'm Natalia Mahmoud, a friendly and dependable customer service professional with a background in media, events, and client-facing roles. I excel at coordinating with diverse teams and clients to deliver high-quality experiences, both in-person and on-site. I'm adept at working under pressure, anticipating customer needs, and creating seamless interactions that leave a lasting positive impression. I bring creative problem-solving, clear communication, and a natural ability to support and uplift others in fast-paced environments.…I'm Natalia Mahmoud, a friendly and dependable customer service professional with a background in media, events, and client-facing roles. I excel at coordinating with diverse teams and clients to deliver high-quality experiences, both in-person and on-site. I'm adept at working under pressure, anticipating customer needs, and creating seamless interactions that leave a lasting positive impression. I bring creative problem-solving, clear communication, and a natural ability to support and uplift others in fast-paced environments.

Natalia Mahmoud

Video Editor, Photographer, Content Producer, +2

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I'm Natalia Mahmoud, a friendly and dependable customer service professional with a background in media, events, and client-facing roles. I excel at coordinating with diverse teams and clients to deliver high-quality experiences, both in-person and on-site. I'm adept at working under pressure, anticipating customer needs, and creating seamless interactions that leave a lasting positive impression. I bring creative problem-solving, clear communication, and a natural ability to support and uplift others in fast-paced environments.…I'm Natalia Mahmoud, a friendly and dependable customer service professional with a background in media, events, and client-facing roles. I excel at coordinating with diverse teams and clients to deliver high-quality experiences, both in-person and on-site. I'm adept at working under pressure, anticipating customer needs, and creating seamless interactions that leave a lasting positive impression. I bring creative problem-solving, clear communication, and a natural ability to support and uplift others in fast-paced environments.

Available to hire

I’m Natalia Mahmoud, a friendly and dependable customer service professional with a background in media, events, and client-facing roles. I excel at coordinating with diverse teams and clients to deliver high-quality experiences, both in-person and on-site.
I’m adept at working under pressure, anticipating customer needs, and creating seamless interactions that leave a lasting positive impression. I bring creative problem-solving, clear communication, and a natural ability to support and uplift others in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

Work Experience

Assistant Manager at VeLight Group

June 1, 2022 - Present

Engage directly with clients to understand their business goals and develop tailored plans to help them grow. Provide immediate solutions to client concerns and ensure continuous support throughout each project. Coordinate between clients & creative teams (designers, animators) to deliver content accurately and on time. Support photographers and videographers on-site by guiding them to execute the creative vision effectively. Manage company social media pages and lead advertising campaigns to increase engagement and sales.

Client Coordinator / Video Editor | Part time at VeLight Group

January 1, 2024 - Present

Coordinate remotely and in-person with clients to understand expectations and deliver tailored content. Guide photographers on the creative direction and ensure delivery aligns with client preferences. Communicate with clients via WhatsApp or during shooting to provide clarity and ensure comfort. Execute same-day edits during events, maintaining high quality under tight timelines. Adapt content tone and visuals to match diverse cultural and emotional needs.

Client Liaison & Content Coordinator – MSWR Wedding & Production at MSWR Wedding & Production, Lebanon

February 1, 2023 - April 1, 2024

Supported the filming team in selecting footage that best represented the event's essence. Delivered real-time edits during wedding celebrations, working efficiently under pressure. Provided emotional support and on-location assistance to help couples feel relaxed and confident.

Sales Assistant at MD Fashion Stores by P Side, Lebanon

March 1, 2022 - Present

Greeted customers warmly and helped them find suitable outfits for celebrations during the busy seasons. Recommended styles based on customer preferences and fashion trends. Delivered a friendly and engaging service experience to build customer trust. Ensured store layout remained organized for easy browsing. Handled peak-hour foot traffic smoothly with prompt assistance and cheerful interaction.