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I am a results-driven people, operations, and business leader with 17+ years of experience across Human Resources, Talent Operations, and Business Development. I am known as a trusted advisor who drives change, builds high-performing teams, and delivers operational and commercial excellence. I excel at translating strategic vision into measurable action and fostering a culture of data-driven decision making. I have led end-to-end business development strategies, identified and secured high-value partnerships that increased ARR, and steered market expansion with comprehensive go-to-market plans. I focus on optimizing processes, improving client experiences, and building robust KPIs across organizations to sustain growth and quality in service delivery.…I am a results-driven people, operations, and business leader with 17+ years of experience across Human Resources, Talent Operations, and Business Development. I am known as a trusted advisor who drives change, builds high-performing teams, and delivers operational and commercial excellence. I excel at translating strategic vision into measurable action and fostering a culture of data-driven decision making. I have led end-to-end business development strategies, identified and secured high-value partnerships that increased ARR, and steered market expansion with comprehensive go-to-market plans. I focus on optimizing processes, improving client experiences, and building robust KPIs across organizations to sustain growth and quality in service delivery.

Ricardo Gilhooley

Project Manager, Content Producer, Executive Producer, +2

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I am a results-driven people, operations, and business leader with 17+ years of experience across Human Resources, Talent Operations, and Business Development. I am known as a trusted advisor who drives change, builds high-performing teams, and delivers operational and commercial excellence. I excel at translating strategic vision into measurable action and fostering a culture of data-driven decision making. I have led end-to-end business development strategies, identified and secured high-value partnerships that increased ARR, and steered market expansion with comprehensive go-to-market plans. I focus on optimizing processes, improving client experiences, and building robust KPIs across organizations to sustain growth and quality in service delivery.…I am a results-driven people, operations, and business leader with 17+ years of experience across Human Resources, Talent Operations, and Business Development. I am known as a trusted advisor who drives change, builds high-performing teams, and delivers operational and commercial excellence. I excel at translating strategic vision into measurable action and fostering a culture of data-driven decision making. I have led end-to-end business development strategies, identified and secured high-value partnerships that increased ARR, and steered market expansion with comprehensive go-to-market plans. I focus on optimizing processes, improving client experiences, and building robust KPIs across organizations to sustain growth and quality in service delivery.

Available to hire

I am a results-driven people, operations, and business leader with 17+ years of experience across Human Resources, Talent Operations, and Business Development. I am known as a trusted advisor who drives change, builds high-performing teams, and delivers operational and commercial excellence. I excel at translating strategic vision into measurable action and fostering a culture of data-driven decision making.

I have led end-to-end business development strategies, identified and secured high-value partnerships that increased ARR, and steered market expansion with comprehensive go-to-market plans. I focus on optimizing processes, improving client experiences, and building robust KPIs across organizations to sustain growth and quality in service delivery.

Skills

Data Visualization

CRM

Experience Level

Data Visualization

Expert

CRM

Expert

Work Experience

Director, Business Development & Operations at NBR CMS Solutions / Arcadia Consulting Services Pvt Ltd (Enable Health care)

April 1, 2025 - December 1, 2025

Led end-to-end business development strategy, identified and secured high-value partnerships, and drove market expansion through Go-to-Market initiatives. Built data-driven decision-making culture, defined KPIs, and implemented process improvements to enhance operational efficiency and sales performance. Managed a large cross-functional team (100+ personnel) and achieved measurable improvements in organizational engagement and turnover.

Head of Business Development & Process Efficiency at Cedarr Technology Solutions / Arcadia Consulting Services Pvt Ltd (Enable Health care)

January 1, 2018 - March 1, 2025

Spearheaded the end-to-end business development strategy and process improvements. Led an integrated marketing and lead-generation program, assessed client needs, and delivered tailored solutions to maximize account value. Implemented KPI tracking and reporting to drive continuous improvement across the organization.

Senior Manager, Revenue Cycle Management (Client Services & Operations) at Arcadia Consulting Services Pvt Ltd (Enable Health care)

October 1, 2010 - March 31, 2012

Directed the US RCM portfolio’s client services and operations. Led a leadership tier of 15 Client Managers and a cross-department workforce of 225+ personnel to ensure seamless service delivery and operational excellence. Provided 360-degree support to clients and achieved rapid issue resolution.

Client Services Director at Arcadia Consulting Services Pvt Ltd (Enable Health care)

April 1, 2012 - December 31, 2017

Directed client services for the total US RCM portfolio, managing a leadership tier of 15 Client Managers and a cross-functional workforce of 225+ personnel to ensure seamless service delivery and operational excellence. Ensured 360-degree client support and rapid resolution.

Business Development & Strategy Lead at Wind Pace Career Solutions / Arcadia Consulting Services

May 1, 2009 - February 28, 2010

Expanded client base through targeted strategic sales efforts, regular prospecting, go-to-market engagement, and delivery of in-depth product demonstrations. Negotiated and closed contracts to secure new business and foster long-term partnerships.