Ricardo Gilhooley
I am a results-driven people, operations, and business leader with 17+ years of experience across Human Resources, Talent Operations, and Business Development.
About
I am a results-driven people, operations, and business leader with 17+ years of experience across Human Resources, Talent Operations, and Business Development. I am known as a trusted advisor who drives change, builds high-performing teams, and delivers operational and commercial excellence. I excel at translating strategic vision into measurable action and fostering a culture of data-driven decision making.
I have led end-to-end business development strategies, identified and secured high-value partnerships that increased ARR, and steered market expansion with comprehensive go-to-market plans. I focus on optimizing processes, improving client experiences, and building robust KPIs across organizations to sustain growth and quality in service delivery.
- 15 years' experience
- Joined March 2026
Skills· 2
Industry experience
- Healthcare
- Professional Services
- Education
- Software & Internet
- Life Sciences
Work experience· 5 roles
Led end-to-end business development strategy, identified and secured high-value partnerships, and drove market expansion through Go-to-Market initiatives. Built data-driven decision-making culture, defined KPIs, and implemented process improvements to enhance operational efficiency and sales performance. Managed a large cross-functional team (100+ personnel) and achieved measurable improvements in organizational engagement and turnover.
Spearheaded the end-to-end business development strategy and process improvements. Led an integrated marketing and lead-generation program, assessed client needs, and delivered tailored solutions to maximize account value. Implemented KPI tracking and reporting to drive continuous improvement across the organization.
Directed client services for the total US RCM portfolio, managing a leadership tier of 15 Client Managers and a cross-functional workforce of 225+ personnel to ensure seamless service delivery and operational excellence. Ensured 360-degree client support and rapid resolution.
Education
Certifications and awards
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