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I am a self-motivated, detail-oriented Global Business Services professional with 14+ years of experience in consulting and knowledge management across EY, Accenture, and Barclays. I have led large-scale knowledge and content transformation programs, aligned with business goals, and delivered measurable efficiency gains. I excel at partnering with senior stakeholders, guiding cross-functional teams, and enabling seamless business transitions. I am passionate about applying AI and automation to content workflows and sales enablement, driving adoption, and ensuring impact across digital platforms.…I am a self-motivated, detail-oriented Global Business Services professional with 14+ years of experience in consulting and knowledge management across EY, Accenture, and Barclays. I have led large-scale knowledge and content transformation programs, aligned with business goals, and delivered measurable efficiency gains. I excel at partnering with senior stakeholders, guiding cross-functional teams, and enabling seamless business transitions. I am passionate about applying AI and automation to content workflows and sales enablement, driving adoption, and ensuring impact across digital platforms.

Deepali Bajaj

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I am a self-motivated, detail-oriented Global Business Services professional with 14+ years of experience in consulting and knowledge management across EY, Accenture, and Barclays. I have led large-scale knowledge and content transformation programs, aligned with business goals, and delivered measurable efficiency gains. I excel at partnering with senior stakeholders, guiding cross-functional teams, and enabling seamless business transitions. I am passionate about applying AI and automation to content workflows and sales enablement, driving adoption, and ensuring impact across digital platforms.…I am a self-motivated, detail-oriented Global Business Services professional with 14+ years of experience in consulting and knowledge management across EY, Accenture, and Barclays. I have led large-scale knowledge and content transformation programs, aligned with business goals, and delivered measurable efficiency gains. I excel at partnering with senior stakeholders, guiding cross-functional teams, and enabling seamless business transitions. I am passionate about applying AI and automation to content workflows and sales enablement, driving adoption, and ensuring impact across digital platforms.

Available to hire

I am a self-motivated, detail-oriented Global Business Services professional with 14+ years of experience in consulting and knowledge management across EY, Accenture, and Barclays. I have led large-scale knowledge and content transformation programs, aligned with business goals, and delivered measurable efficiency gains.

I excel at partnering with senior stakeholders, guiding cross-functional teams, and enabling seamless business transitions. I am passionate about applying AI and automation to content workflows and sales enablement, driving adoption, and ensuring impact across digital platforms.

Skills

Experience Level

Expert

Expert

Expert

Expert

Work Experience

Assistant Manager – Knowledge & Content Strategy at Ernst & Young (EY) – Gurgaon, India

March 1, 2022 - July 31, 2025

Partnered with senior leadership to align knowledge and Global Business Services transformation programs with go-to-market strategy and client service delivery, ensuring discoverability and impact of sales enablement assets. Leveraged AI-powered automation for content harvesting (chatbots, metadata scrubbing, auto-tagging), reducing manual effort and improving submission quality. Applied project management methodologies (Agile, KM lifecycle governance) to deliver SharePoint migrations and RPA bot implementations. Managed stakeholder communications and executive reporting, preparing leadership packs, newsletters, and campaign dashboards. Demonstrated strong writing skills by writing win summaries, client stories, preparing newsletters, articles, announcements and blurbs for internal communication and content promotion (leveraging SharePoint integrated platforms, Yammer, Viva engage etc.). Generated compelling campaign ideas and content themes to drive audience engagement across website

Assistant Manager at Accenture - Gurgaon (India)

November 1, 2018 - March 1, 2022

Developed and implemented GBS-aligned KM frameworks to optimize processes across multiple service lines. Executed digital content transformation projects using SharePoint and WordPress, improving usability and adoption across global teams. Delivered large-scale content governance programs, including knowledge audits, compliance checks, metadata standardization. Produced sales enablement material, thought leadership, and client case studies to support consulting pursuits. Coached new hires and facilitated training programs, ensuring alignment to global KM standards and controls.

Senior Analyst at Ernst & Young (EY) – Gurgaon, India

January 1, 2011 - November 30, 2018

Supported knowledge management initiatives, governance, and cross-functional collaboration to improve content discoverability and alignment with business goals.

Process Advisor at Barclays - Noida, India

August 1, 2009 - January 31, 2011

Designed and maintained training content for internal teams; led process knowledge updates to improve service levels and reduce resolution time. Mentored new hires and facilitated quality audits, improving team performance and aligning with client expectations. Collaborated with stakeholders and quality teams to implement knowledge improvement strategies and create visibility dashboards.