Available to hire
Hi, I’m Jhonny Moniz. I’m a senior process executive specializing in content moderation.
I enjoy turning complex cases into clear, policy-aligned decisions and collaborating with policy and operations teams to improve moderation workflows. I’m passionate about maintaining high accuracy and safe user experiences under pressure.
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Work Experience
Senior Content Moderator at Cognizant
March 1, 2023 - PresentAct as the main escalation point for complex content cases, ensuring consistent policy interpretation and enforcement. Collaborate with Policy and Operations teams to identify process gaps, propose improvements, and support continuous optimization in moderation workflows. Review and evaluate large volumes of user-generated content to ensure compliance with platform guidelines. Apply sound judgment in sensitive or borderline cases, maintaining high accuracy, consistency, and productivity under high-pressure conditions. Develop a strong understanding of content policies and provide feedback to enhance guideline clarity and enforcement.
Call Center Agent at AXA
August 1, 2022 - February 28, 2023Provided call center support for customer inquiries, resolving issues, and ensuring quality service.
Call Center Agent at Galp Solar
November 1, 2022 - January 31, 2023Provided call center support for customer inquiries, resolving issues, and ensuring quality service.
Education
Bachillerato, Ciencias at General Juan Bautista Arismendi
January 11, 2030 - March 12, 2026Qualifications
Industry Experience
Media & Entertainment, Software & Internet, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Hire a Content Producer
We have the best content producer experts on Twine. Hire a content producer in Barreiro today.