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Hi, I’m Ossai Nelly Uche, a multilingual logistics and customer service professional based in Cape Town. I bring 3+ years of cross-border operations experience across Africa and Europe, with hands-on work in 3PL, international relocations, Salesforce, and GDPR-aligned service delivery. I pride myself on reducing delivery delays, improving sales conversions, and standardizing scripts and SOPs to boost team productivity and client experience. I’m tech-savvy, security-conscious, and fluent in English, with a track record of turning client feedback into actionable improvements.…Hi, I’m Ossai Nelly Uche, a multilingual logistics and customer service professional based in Cape Town. I bring 3+ years of cross-border operations experience across Africa and Europe, with hands-on work in 3PL, international relocations, Salesforce, and GDPR-aligned service delivery. I pride myself on reducing delivery delays, improving sales conversions, and standardizing scripts and SOPs to boost team productivity and client experience. I’m tech-savvy, security-conscious, and fluent in English, with a track record of turning client feedback into actionable improvements.

Ossai Nelly Uche

Project Manager, Content Creator, Content Designer, +6

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Hi, I’m Ossai Nelly Uche, a multilingual logistics and customer service professional based in Cape Town. I bring 3+ years of cross-border operations experience across Africa and Europe, with hands-on work in 3PL, international relocations, Salesforce, and GDPR-aligned service delivery. I pride myself on reducing delivery delays, improving sales conversions, and standardizing scripts and SOPs to boost team productivity and client experience. I’m tech-savvy, security-conscious, and fluent in English, with a track record of turning client feedback into actionable improvements.…Hi, I’m Ossai Nelly Uche, a multilingual logistics and customer service professional based in Cape Town. I bring 3+ years of cross-border operations experience across Africa and Europe, with hands-on work in 3PL, international relocations, Salesforce, and GDPR-aligned service delivery. I pride myself on reducing delivery delays, improving sales conversions, and standardizing scripts and SOPs to boost team productivity and client experience. I’m tech-savvy, security-conscious, and fluent in English, with a track record of turning client feedback into actionable improvements.

Available to hire

Hi, I’m Ossai Nelly Uche, a multilingual logistics and customer service professional based in Cape Town. I bring 3+ years of cross-border operations experience across Africa and Europe, with hands-on work in 3PL, international relocations, Salesforce, and GDPR-aligned service delivery.

I pride myself on reducing delivery delays, improving sales conversions, and standardizing scripts and SOPs to boost team productivity and client experience. I’m tech-savvy, security-conscious, and fluent in English, with a track record of turning client feedback into actionable improvements.

Skills

CRM

Copywriting

Microsoft Excel

Experience Level

CRM

Expert

Copywriting

Intermediate

Microsoft Excel

Intermediate

Language

English

Fluent

Work Experience

Relocation Services Trainee at AGS – Paris Overseas Administration Management

July 1, 2025 - August 31, 2025

Completed an intensive one-month training in international relocation procedures; developed onboarding guides and operational checklists for AGS workflows; strengthened documentation and cross-cultural communication skills.

International Relocation Coordinator at Overseas and Mobilitas

January 1, 2022 - January 1, 2023

Managed GDPR-compliant shipments and CRM onboarding; supported client orientation, digital record keeping and tech setup.

3PL Operations Analyst at Aquantuo Logistics

July 1, 2023 - December 31, 2023

Analyzed and optimized supply chain workflows for international clients; reduced delivery delays by 20% through process improvements; translated customer feedback into actionable insights.

Administrative Assistant at Global Freight Services

January 1, 2020 - January 1, 2021

Managed import/export documentation and multilingual client engagement; supported logistics coordination and compliance tracking.

Fuel Delivery Partner Agent at Vidarta Energie

November 1, 2024 - March 31, 2025

Coordinated cross-border fuel deliveries and ensured regulatory compliance; handled communications between drivers, suppliers and clients.

Emergency Response Agent at Silver Lining Investments

May 1, 2020 - May 31, 2022

Managed emergency railway calls and coordinated response services; documented high-pressure incidents following national safety standards.

Packer at Pick and Pay

December 1, 2021 - May 31, 2022

Packed groceries efficiently and courteously; organized packing areas to streamline workflow and meet daily targets.

Part-time Hostess at Ons Huisse Restaurant

January 1, 2020 - February 29, 2020

Greeted and seated guests; managed reservations and guest flow during peak hours to minimize wait times.

Waitress at Papichulos Kitchen

January 1, 2019 - January 1, 2020

Maintained a clean dining area and delivered timely service; ensured a welcoming experience for all guests.

Relocation Services Trainee at AGS

July 1, 2025 - August 1, 2025

Completed intensive one-month training in international relocation procedures. Developed onboarding guides and operational checklists for AGS workflows. Strengthened documentation and cross-cultural communication skills.