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Hi, I’m Amanda Ludgero, a Senior Operations Manager, Business Analyst, and Lean Six Sigma Green Belt with 7+ years of experience leading cross-functional teams and driving process improvement in global operations, marketing, and customer support. I translate business goals into actionable strategies, optimize workflows, and leverage data analytics (SQL, Excel, Minitab, Looker, Superset) to boost efficiency and quality. I thrive on stakeholder alignment, change management, and continuous improvement initiatives that deliver measurable results. Based in Lausanne, I enjoy coaching teams, shaping governance, and turning complex problems into practical solutions that scale across markets.…Hi, I’m Amanda Ludgero, a Senior Operations Manager, Business Analyst, and Lean Six Sigma Green Belt with 7+ years of experience leading cross-functional teams and driving process improvement in global operations, marketing, and customer support. I translate business goals into actionable strategies, optimize workflows, and leverage data analytics (SQL, Excel, Minitab, Looker, Superset) to boost efficiency and quality. I thrive on stakeholder alignment, change management, and continuous improvement initiatives that deliver measurable results. Based in Lausanne, I enjoy coaching teams, shaping governance, and turning complex problems into practical solutions that scale across markets.

Amanda Ludgero

Project Manager, Data Analyst, Marketing Strategist, +2

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Hi, I’m Amanda Ludgero, a Senior Operations Manager, Business Analyst, and Lean Six Sigma Green Belt with 7+ years of experience leading cross-functional teams and driving process improvement in global operations, marketing, and customer support. I translate business goals into actionable strategies, optimize workflows, and leverage data analytics (SQL, Excel, Minitab, Looker, Superset) to boost efficiency and quality. I thrive on stakeholder alignment, change management, and continuous improvement initiatives that deliver measurable results. Based in Lausanne, I enjoy coaching teams, shaping governance, and turning complex problems into practical solutions that scale across markets.…Hi, I’m Amanda Ludgero, a Senior Operations Manager, Business Analyst, and Lean Six Sigma Green Belt with 7+ years of experience leading cross-functional teams and driving process improvement in global operations, marketing, and customer support. I translate business goals into actionable strategies, optimize workflows, and leverage data analytics (SQL, Excel, Minitab, Looker, Superset) to boost efficiency and quality. I thrive on stakeholder alignment, change management, and continuous improvement initiatives that deliver measurable results. Based in Lausanne, I enjoy coaching teams, shaping governance, and turning complex problems into practical solutions that scale across markets.

Available to hire

Hi, I’m Amanda Ludgero, a Senior Operations Manager, Business Analyst, and Lean Six Sigma Green Belt with 7+ years of experience leading cross-functional teams and driving process improvement in global operations, marketing, and customer support. I translate business goals into actionable strategies, optimize workflows, and leverage data analytics (SQL, Excel, Minitab, Looker, Superset) to boost efficiency and quality.

I thrive on stakeholder alignment, change management, and continuous improvement initiatives that deliver measurable results. Based in Lausanne, I enjoy coaching teams, shaping governance, and turning complex problems into practical solutions that scale across markets.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Portuguese

Fluent

French

Beginner

Work Experience

Quality & Customer Support Team Lead – Business and Platform Focus at Wise

January 1, 2023 - January 1, 2026

Led a team of 12 specialists (scaling to 26 during peak periods), ensuring operational stability during rapid growth and transition phases. Drove regional performance improvements across EMEA + UK through targeted coaching, process optimization, and QA calibration initiatives. Designed and implemented a QA communication framework, standardizing feedback loops between Quality Assurance and Operations to improve transparency and reduce recurring quality mistakes. Conducted root cause analysis on systemic quality failures and negative customer trends, implementing corrective action plans that enhanced customer satisfaction and reduced rework. Managed team engagement and budget, maintaining cost discipline while strengthening retention and morale. Represented QA in cross-department governance forums, influencing KPI strategy across regions in collaboration with Product, Vendor Management, and Global Operations leadership.

Customer Support Specialist at Bolt

January 1, 2022 - December 1, 2022

Oversaw operational performance of two outsourced support teams, monitored KPIs across CSAT, First Response Time, and procedural accuracy. Analyzed performance data to identify service gaps and improve procedural compliance through targeted interventions. Facilitated training and calibration sessions between internal QA teams and external vendors, strengthening performance alignment and reducing recurring errors. Partnered with Vendor Management to stabilize underperforming segments and improve SLA adherence. Delivered high-quality technical and account support to a global user base, resolving complex inquiries with top-tier CSAT scores (92%).

Marketing Manager at Grow Me / Kumy

November 1, 2016 - November 1, 2021

Managed a portfolio of 15 client accounts, overseeing end-to-end delivery of digital marketing and website development projects. Directed cross-functional teams to ensure on-time delivery and optimized campaign ROI. Gathered and translated business requirements into actionable campaign strategies and technical specifications for web development. Built and scaled clients’ digital presence, growing social media followings and improving lead quality for LinkedIn campaigns. Defined KPIs and performance tracking frameworks to monitor engagement and campaign effectiveness. Standardized onboarding and campaign workflows to improve delivery consistency and client satisfaction.

Marketing Manager at Growme / Kumy

November 1, 2016 - November 1, 2021

Managed a portfolio of 15 client accounts, directing end-to-end digital marketing and website development projects. Led cross-functional teams (copywriter, graphic designer, web designer, photographer) to ensure on-time delivery. Controlled individual client marketing budgets (~€2,000 per account) to optimize spend and ROI. Gathered and translated business requirements into actionable campaign strategies and technical specifications for web development. Built clients’ digital presence organically, growing social followers from 0 to 3,000+ and improving lead quality for LinkedIn recruitment campaigns. Defined KPIs and tracking frameworks to monitor engagement, conversions, and campaign effectiveness. Standardized onboarding and workflow processes to improve delivery consistency and client satisfaction.