I am a detail-oriented Administrative and Customer Service professional with over 2 years of experience providing administrative support within healthcare and corporate environments. I excel at coordinating operations, managing client communications, scheduling, data entry, and record keeping to deliver accurate and efficient service. I’m known for reliability, strong attention to detail, and the ability to support fast-paced teams across clinical and administrative tasks. I continually seek opportunities to improve workflow and contribute to the smooth running of operations. In my roles, I have supported billing, inventory tracking, appointment scheduling, and documentation management, always aiming to enhance accessibility of records and the overall customer experience. I pride myself on clear communication, proactive problem-solving, and a collaborative approach to helping teams achieve their goals.

Faith Ojogbe Ugbaje

I am a detail-oriented Administrative and Customer Service professional with over 2 years of experience providing administrative support within healthcare and corporate environments. I excel at coordinating operations, managing client communications, scheduling, data entry, and record keeping to deliver accurate and efficient service. I’m known for reliability, strong attention to detail, and the ability to support fast-paced teams across clinical and administrative tasks. I continually seek opportunities to improve workflow and contribute to the smooth running of operations. In my roles, I have supported billing, inventory tracking, appointment scheduling, and documentation management, always aiming to enhance accessibility of records and the overall customer experience. I pride myself on clear communication, proactive problem-solving, and a collaborative approach to helping teams achieve their goals.

Available to hire

I am a detail-oriented Administrative and Customer Service professional with over 2 years of experience providing administrative support within healthcare and corporate environments. I excel at coordinating operations, managing client communications, scheduling, data entry, and record keeping to deliver accurate and efficient service. I’m known for reliability, strong attention to detail, and the ability to support fast-paced teams across clinical and administrative tasks. I continually seek opportunities to improve workflow and contribute to the smooth running of operations.

In my roles, I have supported billing, inventory tracking, appointment scheduling, and documentation management, always aiming to enhance accessibility of records and the overall customer experience. I pride myself on clear communication, proactive problem-solving, and a collaborative approach to helping teams achieve their goals.

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Language

English
Advanced

Work Experience

Billing & Administrative Officer at Primecare Fertility Clinic Ltd (Abuja)
June 1, 2025 - December 1, 2025
Entered and updated 60-80+ weekly transitions, ensuring accurate billing using the EMR & Excel in internal systems. Monitored inventory levels and tracked expiration dates of medications with 98% record accuracy. Maintained digital logs of client interactions to improve accessibility for administrative and clinical teams. Prepared daily and monthly operational reports.
Customer Service Representative at Primecare Fertility Clinic Ltd (Abuja) (NYSC)
June 1, 2024 - April 1, 2025
Served as the primary point of contact for patients, handling inquiries and follow-ups across phone, email, and SMS while maintaining high service standards. Coordinated and scheduled 80+ appointments weekly to support efficient clinical operations and reduce scheduling conflicts. Monitored office supplies and supported daily administrative needs with 90% accuracy. Prepared and uploaded monthly minutes and end-of-the-month reports.
Administrative Support Intern at Oil and Gas Free Zone Authority (Abuja)
June 1, 2021 - December 1, 2021
Managed core administrative tasks including filing, data entry, and document organization, improving operational efficiency by 30%. Coordinated meetings and small events, ensuring scheduling and logistics accuracy. Supported onboarding with orientation materials and welcoming new staff. Assisted in preparing minutes, reports, and presentations for departmental use.

Education

BSc. ED (Business Education) at Ahmadu Bello University
January 11, 2030 - December 1, 2023

Qualifications

ISO 9001:2015 – Quality Management System Training
January 11, 2030 - March 26, 2026

Industry Experience

Healthcare, Professional Services