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I am a dedicated call center professional with over 8 years of experience in customer service and support roles for major clients in telecommunications and social media. I excel in handling inbound calls, resolving issues efficiently, and maintaining high customer satisfaction. I am seeking a non-sales call center position to leverage my strong communication skills and problem-solving abilities in a dynamic team environment.…I am a dedicated call center professional with over 8 years of experience in customer service and support roles for major clients in telecommunications and social media. I excel in handling inbound calls, resolving issues efficiently, and maintaining high customer satisfaction. I am seeking a non-sales call center position to leverage my strong communication skills and problem-solving abilities in a dynamic team environment.

ANTHONY J. WILKINSON

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I am a dedicated call center professional with over 8 years of experience in customer service and support roles for major clients in telecommunications and social media. I excel in handling inbound calls, resolving issues efficiently, and maintaining high customer satisfaction. I am seeking a non-sales call center position to leverage my strong communication skills and problem-solving abilities in a dynamic team environment.…I am a dedicated call center professional with over 8 years of experience in customer service and support roles for major clients in telecommunications and social media. I excel in handling inbound calls, resolving issues efficiently, and maintaining high customer satisfaction. I am seeking a non-sales call center position to leverage my strong communication skills and problem-solving abilities in a dynamic team environment.

Available to hire

I am a dedicated call center professional with over 8 years of experience in customer service and support roles for major clients in telecommunications and social media. I excel in handling inbound calls, resolving issues efficiently, and maintaining high customer satisfaction. I am seeking a non-sales call center position to leverage my strong communication skills and problem-solving abilities in a dynamic team environment.

Work Experience

Content Manager at Alorica

April 1, 2020 - September 30, 2025

Provided dedicated support for TikTok website, handling content guidelines. Collaborated with team members to maintain accurate documentation and adherence to client protocols.

Customer Support Agent at Afni

January 1, 2017 - January 1, 2020

Delivered customer support for Verizon clients, assisting with billing inquiries and service activations, troubleshooting connectivity issues, and managing high-volume inbound calls while prioritizing empathy and clear communication.

Education

High School Diploma at Santa Rita High School

January 1, 1980 - January 1, 1983

Qualifications

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