I am a dedicated customer service representative with a passion for delivering exceptional support. My experience spans across sales and customer service, where I strive to resolve issues efficiently and enhance customer satisfaction and loyalty. I enjoy engaging with customers and utilizing my skills in social media management to further build brand recognition.

Sara Dessouki

I am a dedicated customer service representative with a passion for delivering exceptional support. My experience spans across sales and customer service, where I strive to resolve issues efficiently and enhance customer satisfaction and loyalty. I enjoy engaging with customers and utilizing my skills in social media management to further build brand recognition.

Available to hire

I am a dedicated customer service representative with a passion for delivering exceptional support. My experience spans across sales and customer service, where I strive to resolve issues efficiently and enhance customer satisfaction and loyalty. I enjoy engaging with customers and utilizing my skills in social media management to further build brand recognition.

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Language

English
Fluent
Arabic
Fluent

Work Experience

Sales Person at Carstars Company
January 1, 2018 - January 1, 2022
Achieved and consistently exceeded monthly sales targets by effectively identifying and converting potential customers. Conducted product demonstrations and presentations to educate customers on features and benefits, leading to increased sales. Monitored competitor activities and adjusted sales techniques to maintain market competitiveness.
Customer Service and Social Media Coordinator at Carstars Company
January 1, 2022 - January 1, 2025
Responded promptly and effectively to customer inquiries and complaints via social media platforms and email. Managed social media accounts to engage with customers and increase brand recognition.
Head of Registration and Training Department at Carstars - Sonax Academy
January 1, 2023 - January 1, 2025
Managed a team of trainers and administrative staff, providing guidance and support to achieve departmental goals and improve service quality.

Education

Bachelor’s Degree at Alhiywa Amman University
January 1, 2017 - January 1, 2022
CompTIA Security+ Certification at Amman Chamber Of Commerce
January 1, 2025 - March 12, 2026

Qualifications

Customer Delight Training
January 1, 2024 - March 12, 2026

Industry Experience

Consumer Goods, Professional Services, Retail, Other

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