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I'm Joel Leblanc, an AI automation engineer and cybersecurity specialist focused on designing AI-driven systems that automate business workflows, generate digital products, and optimize operations. I excel at building internal AI tools, SaaS applications, and automation pipelines that transform manual processes into scalable, intelligent solutions. I've built an end-to-end automated AI publishing workflow that analyzes market trends and produces complete digital books, and I'm currently developing an AI-powered AEO Analyzer SaaS platform to help businesses optimize their digital presence for AI-driven search and answer engines. My background in enterprise IT support and cybersecurity incident response within the financial sector provides a solid foundation for secure, resilient AI automation in business environments. I'm passionate about helping organizations adopt AI to boost productivity, reduce costs, and unlock new capabilities.…I'm Joel Leblanc, an AI automation engineer and cybersecurity specialist focused on designing AI-driven systems that automate business workflows, generate digital products, and optimize operations. I excel at building internal AI tools, SaaS applications, and automation pipelines that transform manual processes into scalable, intelligent solutions. I've built an end-to-end automated AI publishing workflow that analyzes market trends and produces complete digital books, and I'm currently developing an AI-powered AEO Analyzer SaaS platform to help businesses optimize their digital presence for AI-driven search and answer engines. My background in enterprise IT support and cybersecurity incident response within the financial sector provides a solid foundation for secure, resilient AI automation in business environments. I'm passionate about helping organizations adopt AI to boost productivity, reduce costs, and unlock new capabilities.

Joel Leblanc

AI Developer, AI Engineer, AI Prompt Engineer, +2

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I'm Joel Leblanc, an AI automation engineer and cybersecurity specialist focused on designing AI-driven systems that automate business workflows, generate digital products, and optimize operations. I excel at building internal AI tools, SaaS applications, and automation pipelines that transform manual processes into scalable, intelligent solutions. I've built an end-to-end automated AI publishing workflow that analyzes market trends and produces complete digital books, and I'm currently developing an AI-powered AEO Analyzer SaaS platform to help businesses optimize their digital presence for AI-driven search and answer engines. My background in enterprise IT support and cybersecurity incident response within the financial sector provides a solid foundation for secure, resilient AI automation in business environments. I'm passionate about helping organizations adopt AI to boost productivity, reduce costs, and unlock new capabilities.…I'm Joel Leblanc, an AI automation engineer and cybersecurity specialist focused on designing AI-driven systems that automate business workflows, generate digital products, and optimize operations. I excel at building internal AI tools, SaaS applications, and automation pipelines that transform manual processes into scalable, intelligent solutions. I've built an end-to-end automated AI publishing workflow that analyzes market trends and produces complete digital books, and I'm currently developing an AI-powered AEO Analyzer SaaS platform to help businesses optimize their digital presence for AI-driven search and answer engines. My background in enterprise IT support and cybersecurity incident response within the financial sector provides a solid foundation for secure, resilient AI automation in business environments. I'm passionate about helping organizations adopt AI to boost productivity, reduce costs, and unlock new capabilities.

Available to hire

I’m Joel Leblanc, an AI automation engineer and cybersecurity specialist focused on designing AI-driven systems that automate business workflows, generate digital products, and optimize operations. I excel at building internal AI tools, SaaS applications, and automation pipelines that transform manual processes into scalable, intelligent solutions.

I’ve built an end-to-end automated AI publishing workflow that analyzes market trends and produces complete digital books, and I’m currently developing an AI-powered AEO Analyzer SaaS platform to help businesses optimize their digital presence for AI-driven search and answer engines. My background in enterprise IT support and cybersecurity incident response within the financial sector provides a solid foundation for secure, resilient AI automation in business environments. I’m passionate about helping organizations adopt AI to boost productivity, reduce costs, and unlock new capabilities.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

AI Collection (Audio)

Intermediate

AI Collection (Video)

Intermediate

Python

Intermediate

Work Experience

Service Desk Technician at Alterna Savings

January 1, 2023 - Present

Provide enterprise IT support and cybersecurity incident response for users in a financial services environment. Responsibilities include handling cybersecurity incidents and suspicious activity, analyzing potentially malicious emails, performing endpoint security scans and supporting malware investigation processes, coordinating with IT security teams during threat response and remediation, supporting secure authentication troubleshooting (MFA and account access issues), and maintaining detailed documentation of security incidents and IT support requests. Also support Windows enterprise environments, troubleshoot Microsoft 365 applications, assist remote users with secure remote access, and enforce security policies.

Entrepreneur & Independent Projects at Self-Employed

January 1, 2018 - December 31, 2023

Built and operated multiple small businesses and online ventures, including e-commerce stores, luxury goods resale, a dog-waste removal service, and custom gaming computer builds. Led product sourcing, market research, pricing, inventory, digital marketing, customer engagement, and logistics. Gained hands-on experience in business operations, online marketplaces, and brand development.

Trainer at Millennium 1 Solutions

January 1, 2015 - December 31, 2018

Progressed from Customer Service Representative to Trainer, onboarding and developing new employees for high-volume client support. Delivered training sessions, created onboarding materials, and mentored staff on customer service best practices while maintaining high service standards.