I am Subhash Balaram, a Technical Writer with 5+ years of strong information development, editing, and global collaboration skills, and an overall 12+ years of experience in the IT industry. I excel at collaborating with cross-functional teams to gather and disseminate technical information and have a proven ability to translate complex technical concepts into user-friendly content. I specialize in producing structured documentation, including user guides, API documentation, release notes, and online help, and I regularly create visuals such as diagrams, screenshots, and flowcharts to enhance user understanding. I am comfortable managing documentation templates and version control (Git, Confluence, SharePoint) within Agile release cycles and continuously improving documentation processes and quality standards.…

Subhash Balaram

I am Subhash Balaram, a Technical Writer with 5+ years of strong information development, editing, and global collaboration skills, and an overall 12+ years of experience in the IT industry. I excel at collaborating with cross-functional teams to gather and disseminate technical information and have a proven ability to translate complex technical concepts into user-friendly content. I specialize in producing structured documentation, including user guides, API documentation, release notes, and online help, and I regularly create visuals such as diagrams, screenshots, and flowcharts to enhance user understanding. I am comfortable managing documentation templates and version control (Git, Confluence, SharePoint) within Agile release cycles and continuously improving documentation processes and quality standards.…

Available to hire

I am Subhash Balaram, a Technical Writer with 5+ years of strong information development, editing, and global collaboration skills, and an overall 12+ years of experience in the IT industry. I excel at collaborating with cross-functional teams to gather and disseminate technical information and have a proven ability to translate complex technical concepts into user-friendly content.

I specialize in producing structured documentation, including user guides, API documentation, release notes, and online help, and I regularly create visuals such as diagrams, screenshots, and flowcharts to enhance user understanding. I am comfortable managing documentation templates and version control (Git, Confluence, SharePoint) within Agile release cycles and continuously improving documentation processes and quality standards.

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Skills

Experience Level

Language

English
Fluent

Work Experience

User Assistance Developer - SAP ECS ATLAS at SAP Labs India Pvt Ltd
August 1, 2025 - Present
Role involves helping customers gain control over landscape configuration and pricing with transparency, and developing and maintaining user guides, installation manuals, API documentation, release notes, service notifications, online help content, work instructions, and use cases. Collaborates with developers, R&D, product managers, SMEs, and UI/UX teams to ensure accuracy and clarity; creates structured documentation using DITA/XML/Markdown; produces visuals; manages version control aligned with Agile release cycles.
User Assistance Developer - SAP Integration Suite at SAP Labs India Pvt Ltd
August 1, 2024 - July 31, 2025
Docs for SAP Integration Suite, a cloud-based iPaaS enabling connectivity between SAP and non-SAP systems. Documents API management, pre-built content, event-driven architecture, and third-party connectors to help businesses streamline processes, automate data flows, and support hybrid cloud environments.
Consultant–Documentation – Clinsights at Glassbeam India Software Pvt Ltd
January 1, 2023 - June 30, 2024
Documentation for a cloud-based healthcare platform with AI-driven analytics for medical imaging devices, focusing on uptime monitoring and predictive insights. Produces dashboards, real-time alerts, and performance analytics across device types; enables healthcare providers to monitor imaging equipment and optimize maintenance.
Technical Writer – yellow.ai at Bitonic Technology Labs Pvt Ltd
June 1, 2022 - December 31, 2022
Documentation for a conversational AI platform, including user guides, API documentation, release notes, and integration content. Collaborates with product, engineering, and UX teams to ensure accuracy and clarity.
Technical Communication Specialist – CFX-5000 at Nokia Solutions & Networks
August 1, 2021 - May 31, 2022
Created clear, user-centric documentation for telecom and networking solutions; collaborated with product management, engineering, and UX to deliver manuals, online help, API documentation, and release notes. Ensured alignment with global documentation standards and agile development processes.
Service Desk Analyst, Technical Writer – Woolworths at NTT GDC India Pvt Ltd
October 1, 2017 - August 31, 2021
Provided service desk support and produced knowledge base content. Worked with cross-functional teams to document processes and workflows for end-user support and enterprise systems.
ENTERPRISE Systems Analyst - NAEC, CSU, TRG, Swivel Desk at Unisys India Pvt Ltd
January 1, 2016 - August 31, 2017
Handled enterprise systems analysis and support tasks, coordinating with clients to ensure smooth operations and alignment with business requirements.
Associate BI Engineer at Infometry India Software Pvt Ltd
August 1, 2013 - January 31, 2015
Data analytics and business intelligence engineering work, supporting data-driven decision making and reporting needs.

Education

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Qualifications

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Industry Experience

Software & Internet, Telecommunications, Professional Services, Media & Entertainment

Skills

Experience Level