Karen Mason

Facilitated the acquisition of used inventory from the public and vendors; maintained strong customer service to exceed expectations; collaborated with cross-functional service and sales teams to ensure satisfaction; negotiated buying terms to help sell RVs quickly; ensured compliance with policies and legal regulations; coordinated with departments to determine product requirements; processed Bill of Sale and state paperwork; entered units into internal inventory system for sales floor readiness.

Researched and vetted vendor registration requests; answered phones and directed inquiries; provided administrative support including scheduling meetings, bid operations, reporting fees, preparing agendas, templates, and records; developed vetting system to prevent fraudulent registrations; created official communication templates; proofread SOP manuals; implemented new vetting procedures; supported and trained staff in deposits and data auditing; created invoices and liaised with vendors; served as primary contact for vendor registration and reporting inquiries.

Provides professional travel booking advice for government, commercial, and leisure clients; leads a team of 12+ agents; creates marketing materials and promotional activities; subcontracted to deliver NFL Fan Cruise for 800+ passengers as part of a large MICE group.