Available to hire
I am an energetic, friendly and highly motivated individual with extensive customer service and sales experience. My English is professionally fluent, and I have successfully worked in English-speaking environments.
I am eager to continue developing and applying my skills, and I enjoy drawing/illustration, cooking, traveling, and caring for animals.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Serbian
Fluent
Work Experience
Online Concierge Agent at J.D.Power (Crossover)
July 1, 2024 - February 1, 2026Online Concierge Agent supporting multiple time zones (US EST/CST/MST/PST and HST/AHST) across phone, email, and text; documenting customer data into the CRM; noting preferences and scheduling appointments, and coordinating with dealership channels. Consistently high customer survey feedback across OEMs including Hyundai, Genesis, Infiniti, Maserati, BMW and Nissan.
Postman at Postal Service of Serbia
May 1, 2022 - July 1, 2024Delivering packages, letters, pensions; organizing deliveries, providing fast service, and creating a positive, communicative environment for customers; managing diverse personalities to ensure customer satisfaction.
Production Worker at Kromberg & Schubert
January 1, 2021 - January 1, 2022Worked across three shifts manufacturing modules for Porsche vehicles in a fast-paced environment; completed tasks with quality and efficiency.
Education
High School Diploma at Gymnasium of Cuprija
January 1, 2017 - January 1, 2021Qualifications
Industry Experience
Manufacturing, Transportation & Logistics, Professional Services, Retail, Media & Entertainment
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
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