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Tommy Lacey

Available to hire

Hi, I'm Tommy Lacey. I'm a detail-oriented operations and customer service professional with 6+ years of experience in high-volume retail, automotive, and service environments.

About

Hi, I’m Tommy Lacey. I’m a detail-oriented operations and customer service professional with 6+ years of experience in high-volume retail, automotive, and service environments. I excel at troubleshooting, coordinating complex workflows, communicating with customers, and leading teams to deliver consistent, high-quality results.

I’ve organized large-scale community events across Tampa Bay (up to 400+ attendees), built strong vendor relationships, and grown brand engagement across social media (10,000+ followers). I also bring hands-on experience in detailing, automotive service operations, and quality control, combining hands-on operational skills with creative marketing materials and branding.

  • 9 years' experience
  • Joined March 2026

Languages

  • EnglishFluent

Industry experience

  • Retail
  • Professional Services
  • Media & Entertainment
  • Transportation & Logistics
  • Manufacturing

Work experience· 5 roles

Lead Boat Detailer · Ultimate MarineJan 2025 – Present · 1 yr 11 mos

Maintain and detail up to 20+ boats simultaneously for sales readiness. Perform precision cleaning, gelcoat polishing, and mechanical flushing of trial motors. Operate trailers and maneuver boats up to 55 ft safely within dock areas. Maintain company vehicles and equipment to operational standards. Ensure consistent quality control across all vessels prior to customer viewing or sale.

Founder & Event Operations Manager (Part-Time) · TampabaymeetsJan 2025 – Present · 1 yr 11 mos

Organize and coordinate large-scale automotive community events across multiple Tampa Bay counties with attendance of up to 400+ participants. Manage vendor relationships and communicate with property owners and venue managers for event approvals and logistics. Oversee event operations including parking coordination, crowd management, and on-site problem solving for large gatherings. Lead a small team of 3 staff members assisting with event setup, operations, and crowd flow. Manage brand growth and community engagement across social media, growing the audience to 10,000+ followers. Design marketing materials including event flyers, promotional graphics, and video content. Collect and analyze event engagement data to improve promotion strategies and attendee turnout.

Cadillac Detail Shop Manager · Ed Morse CadillacJan 2022 – Dec 2024 · 3 yrs

Managed daily operations of a high-volume dealership detail department. Oversaw 50–70 vehicles per day for detailing and quality control. Trained and supervised employees to ensure productivity and accuracy. Handled workflow scheduling, safety standards, and team coordination. Responsible for opening and closing operations and maintaining service quality.

Delivery Driver/BOH Manager · CommandoughsDec 2019 – Jan 2022 · 2 yrs 2 mos
Customer Service Associate · WawaNov 2016 – Nov 2019 · 3 yrs 1 mo

Certifications and awards

High School Diploma or GED2030 – 2026

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