Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Tommy Lacey. I'm a detail-oriented operations and customer service professional with 6+ years of experience in high-volume retail, automotive, and service environments. I excel at troubleshooting, coordinating complex workflows, communicating with customers, and leading teams to deliver consistent, high-quality results. I've organized large-scale community events across Tampa Bay (up to 400+ attendees), built strong vendor relationships, and grown brand engagement across social media (10,000+ followers). I also bring hands-on experience in detailing, automotive service operations, and quality control, combining hands-on operational skills with creative marketing materials and branding.…Hi, I'm Tommy Lacey. I'm a detail-oriented operations and customer service professional with 6+ years of experience in high-volume retail, automotive, and service environments. I excel at troubleshooting, coordinating complex workflows, communicating with customers, and leading teams to deliver consistent, high-quality results. I've organized large-scale community events across Tampa Bay (up to 400+ attendees), built strong vendor relationships, and grown brand engagement across social media (10,000+ followers). I also bring hands-on experience in detailing, automotive service operations, and quality control, combining hands-on operational skills with creative marketing materials and branding.

Tommy Lacey

Graphic Designer, Logo Designer, Social Media Manager, +2





Hi, I'm Tommy Lacey. I'm a detail-oriented operations and customer service professional with 6+ years of experience in high-volume retail, automotive, and service environments. I excel at troubleshooting, coordinating complex workflows, communicating with customers, and leading teams to deliver consistent, high-quality results. I've organized large-scale community events across Tampa Bay (up to 400+ attendees), built strong vendor relationships, and grown brand engagement across social media (10,000+ followers). I also bring hands-on experience in detailing, automotive service operations, and quality control, combining hands-on operational skills with creative marketing materials and branding.…Hi, I'm Tommy Lacey. I'm a detail-oriented operations and customer service professional with 6+ years of experience in high-volume retail, automotive, and service environments. I excel at troubleshooting, coordinating complex workflows, communicating with customers, and leading teams to deliver consistent, high-quality results. I've organized large-scale community events across Tampa Bay (up to 400+ attendees), built strong vendor relationships, and grown brand engagement across social media (10,000+ followers). I also bring hands-on experience in detailing, automotive service operations, and quality control, combining hands-on operational skills with creative marketing materials and branding.

Available to hire

Hi, I’m Tommy Lacey. I’m a detail-oriented operations and customer service professional with 6+ years of experience in high-volume retail, automotive, and service environments. I excel at troubleshooting, coordinating complex workflows, communicating with customers, and leading teams to deliver consistent, high-quality results.

I’ve organized large-scale community events across Tampa Bay (up to 400+ attendees), built strong vendor relationships, and grown brand engagement across social media (10,000+ followers). I also bring hands-on experience in detailing, automotive service operations, and quality control, combining hands-on operational skills with creative marketing materials and branding.

Skills

Web Design

Product Design

Copywriting

Experience Level

Web Design

Intermediate

Product Design

Intermediate

Copywriting

Intermediate

Language

English

Fluent

Work Experience

Founder & Event Operations Manager (Part-Time) at Tampabaymeets

January 1, 2025 - Present

Organize and coordinate large-scale automotive community events across multiple Tampa Bay counties with attendance of up to 400+ participants. Manage vendor relationships and communicate with property owners and venue managers for event approvals and logistics. Oversee event operations including parking coordination, crowd management, and on-site problem solving for large gatherings. Lead a small team of 3 staff members assisting with event setup, operations, and crowd flow. Manage brand growth and community engagement across social media, growing the audience to 10,000+ followers. Design marketing materials including event flyers, promotional graphics, and video content. Collect and analyze event engagement data to improve promotion strategies and attendee turnout.

Lead Boat Detailer at Ultimate Marine

January 1, 2025 - Present

Maintain and detail up to 20+ boats simultaneously for sales readiness. Perform precision cleaning, gelcoat polishing, and mechanical flushing of trial motors. Operate trailers and maneuver boats up to 55 ft safely within dock areas. Maintain company vehicles and equipment to operational standards. Ensure consistent quality control across all vessels prior to customer viewing or sale.

Cadillac Detail Shop Manager at Ed Morse Cadillac

January 1, 2022 - December 1, 2024

Managed daily operations of a high-volume dealership detail department. Oversaw 50–70 vehicles per day for detailing and quality control. Trained and supervised employees to ensure productivity and accuracy. Handled workflow scheduling, safety standards, and team coordination. Responsible for opening and closing operations and maintaining service quality.

Delivery Driver/BOH Manager at Commandoughs

December 1, 2019 - January 1, 2022

Trained new employees on operational procedures. Managed delivery logistics averaging 130 miles per shift. Ensured accuracy of orders and maintained customer satisfaction. Assisted front-of-house operations training and POS transactions. Maintained kitchen workflow and food safety standards.

Customer Service Associate at Wawa

November 1, 2016 - November 1, 2019

Provided high-volume customer service in a fast-paced convenience retail environment. Processed transactions accurately using POS systems and handled cash payments. Assisted customers with orders, product questions, and issue resolution. Maintained store cleanliness, safety standards, and food preparation areas. Supported team operations by restocking merchandise and monitoring inventory levels. Ensured order accuracy and positive customer experiences during busy service periods.