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Hi, I'm Iveta Uzunova, a Business Analyst and Revenue Operations Manager based in Zurich, Switzerland. I bring 5+ years of experience in Sales Operations, CRM optimization, and data-driven business insights, with a track record of turning data into actionable revenue decisions. I’m proficient in Salesforce and BI tools like Looker and ThoughtSpot to improve revenue reporting and support strategic decision-making. I hold a MSc in Applied Economics and have led CRM process improvements, data hygiene initiatives, and KPI dashboards across cross-functional teams. I enjoy translating stakeholder needs into scalable data processes, building auditable data models, and training teams to use analytics in daily workflows. I currently hold a C EU/EFTA permit.…Hi, I'm Iveta Uzunova, a Business Analyst and Revenue Operations Manager based in Zurich, Switzerland. I bring 5+ years of experience in Sales Operations, CRM optimization, and data-driven business insights, with a track record of turning data into actionable revenue decisions. I’m proficient in Salesforce and BI tools like Looker and ThoughtSpot to improve revenue reporting and support strategic decision-making. I hold a MSc in Applied Economics and have led CRM process improvements, data hygiene initiatives, and KPI dashboards across cross-functional teams. I enjoy translating stakeholder needs into scalable data processes, building auditable data models, and training teams to use analytics in daily workflows. I currently hold a C EU/EFTA permit.

Iveta Uzunova

Data Analyst, Marketing Analyst, Project Manager, +2

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Hi, I'm Iveta Uzunova, a Business Analyst and Revenue Operations Manager based in Zurich, Switzerland. I bring 5+ years of experience in Sales Operations, CRM optimization, and data-driven business insights, with a track record of turning data into actionable revenue decisions. I’m proficient in Salesforce and BI tools like Looker and ThoughtSpot to improve revenue reporting and support strategic decision-making. I hold a MSc in Applied Economics and have led CRM process improvements, data hygiene initiatives, and KPI dashboards across cross-functional teams. I enjoy translating stakeholder needs into scalable data processes, building auditable data models, and training teams to use analytics in daily workflows. I currently hold a C EU/EFTA permit.…Hi, I'm Iveta Uzunova, a Business Analyst and Revenue Operations Manager based in Zurich, Switzerland. I bring 5+ years of experience in Sales Operations, CRM optimization, and data-driven business insights, with a track record of turning data into actionable revenue decisions. I’m proficient in Salesforce and BI tools like Looker and ThoughtSpot to improve revenue reporting and support strategic decision-making. I hold a MSc in Applied Economics and have led CRM process improvements, data hygiene initiatives, and KPI dashboards across cross-functional teams. I enjoy translating stakeholder needs into scalable data processes, building auditable data models, and training teams to use analytics in daily workflows. I currently hold a C EU/EFTA permit.

Available to hire

Hi, I’m Iveta Uzunova, a Business Analyst and Revenue Operations Manager based in Zurich, Switzerland. I bring 5+ years of experience in Sales Operations, CRM optimization, and data-driven business insights, with a track record of turning data into actionable revenue decisions. I’m proficient in Salesforce and BI tools like Looker and ThoughtSpot to improve revenue reporting and support strategic decision-making.

I hold a MSc in Applied Economics and have led CRM process improvements, data hygiene initiatives, and KPI dashboards across cross-functional teams. I enjoy translating stakeholder needs into scalable data processes, building auditable data models, and training teams to use analytics in daily workflows. I currently hold a C EU/EFTA permit.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Bulgarian

Fluent

English

Fluent

German

Advanced

Italian

Beginner

Work Experience

Revenue Operations Manager & Business Analyst at Frontify AG

August 1, 2021 - July 1, 2022

Created and maintained KPI reports and dashboards using ThoughtSpot; Supported Senior Sales Management with quarterly revenue and sales funnel analyses; Improved Partner revenue visibility by optimising data collection and hygiene; Designed, tested & documented CRM processes; Reviewed processes and gathered stakeholder requirements for the replacement of Hubspot with Salesforce; Demonstrated strong collaboration with cross-functional teams to align data workflows with revenue objectives.

Sales Operations Manager & Business Analyst at Beekeeper AG

June 1, 2016 - December 1, 2020

Built a multi-currency commission calculation model in Google Sheets using Salesforce report imports, optimising monthly commission processing for the EMEA and US sales teams with 100% accuracy and audit-ready documentation; Produced ad-hoc and recurring analyses supporting Senior Management business model decisions; Created and maintained weekly sales forecast reporting; Proposed and implemented improved sales commission model; Drove CRM process optimisation by gathering stakeholder requirements, designing improved workflows, and coordinating with admins to implement and document system enhancements; Worked with the Data team to create meaningful SQL queries and data visualisations for the Sales team and Senior Management; Delivered CRM training and onboarded 20+ sales team members; Ensured CRM data hygiene through data quality reports and dashboards and regular cleanups.

Transport Manager at LKW Walter AG

April 1, 2012 - May 1, 2013

Managed relationship and communication with business partners; Organised international commercial transport; Solved logistical issues in a fast-paced environment.