Led design and oversight development of 10+ multi-platform products spanning mobile apps, web platforms, and physical products; oversaw full lifecycle from product strategy and feature scoping to UX/UI direction, through engineering delivery and hand-off. Coordinated a 20+ person cross-functional team of designers, developers, and contributors, aligning teams around product goals and delivery timelines.

Product Design Manager at Mokhbir Pro

December 1, 2025 - March 1, 2026

Increased conversion rate from 3.1% to 10.85%; scaled subscriber base by 5x; grew monthly recurring revenue by 6x through cross-functional collaboration. Developed & designed high-performing landing page; launched online academy; onboarding improvements; created 80+ experience pages; designed 40+ app screens; 60+ promotional banners; established feedback system; conducted 70+ in-depth user interviews; established UX standards and long-term directional framework.

Product Support Specialist at iHerb

November 1, 2022 - December 1, 2023

Gathered feedback from 200+ members to conduct usability testing; designed and prototyped 120+ fully functional high-fidelity learning experiences serving 30,000+ members; reworked onboarding to improve activation; produced onboarding messaging and educational content.

Chat and Email Support Representative at iHerb

May 1, 2021 - May 1, 2022

Provided remote customer support via chat and email; contributed to product feedback loops and knowledge base.

IT Engineer II at MO's Digital Products Co.

March 1, 2020 - April 1, 2021

Performed 100+ hardware and software repairs per week; installed operating systems and applications; diagnosed and resolved hardware problems; maintained equipment.

IT Engineer I at MO's Digital Products Co.

January 1, 2019 - February 1, 2020

Diagnosed and resolved 30+ computer problems per week; maintained high customer satisfaction; cataloged hardware issues and assisted clients with general support; explained technical information in clear terms to non-technical individuals.