Available to hire
Hi! I’m a psychology and human resources professional who loves turning data into people-focused solutions. I’ve built hands-on experience in remote customer engagement, CRM analytics, and content creation, helping teams scale relationships and drive meaningful outcomes. I thrive in cross-functional environments and enjoy turning complex challenges into actionable plans that boost trust and performance.
I recently earned a BS in Psychology, along with certifications as a Registered Psychometrician and Certified Human Resource Associate, plus specialized coursework in Industrial-Organizational Psychology, Strategic HR Management, and Psychological Assessment. I’m excited to continue learning, collaborating, and applying psychological insights to people operations, content creation, and data-driven decision making.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
German
Intermediate
Work Experience
Chat Moderator at Only Up Agency
November 1, 2024 - October 1, 2025Handled customer interactions through chat to build rapport and maintain engagement. Leveraged Creator Hero CRM platform to organize conversations, track fan engagement, and promote premium content. Maintained professionalism and adherence to platform guidelines.
Appointment Setter / Customer Service Dispatcher at Henry’s Pro
February 1, 2024 - June 1, 2024Responsible for scheduling repair appointments from customers through inbound and outbound calls. Utilized CRM software to track repair statuses with technicians to streamline support processes, leading to a 15% increase in efficiency and reducing repair times by an average of 10%.
Appointment Setter / Customer Service Dispatcher at Local Igniter
March 1, 2022 - January 1, 2024Coordinated end-to-end management and logistics of dispatching repair technicians to customer locations. Made inbound and outbound calls to follow up inquiries, coordinated with technicians ensuring availability and qualified leads via Craiglist and emails.
Financial Advisor at Sun Life of Canada (Philippines), Inc.
April 1, 2021 - June 1, 2022Utilized digital tools to analyze clients' financial situations. Performed in-depth analysis of clients' financial status and developed recommended products. Stayed updated with latest market trends and financial products.
ESL Online Teacher at Palfish Class
December 1, 2020 - March 1, 2022Used teaching materials like videos, interactive activities, and real-life examples, resulting in a 40% increase in student participation and interaction during online classes. Taught math, science, grammar, vocabulary, and conversation skills clearly and effectively. Troubleshot online teaching tools and platforms.
Photojournalist at The Norsuan (Dumaguete City, Negros Oriental)
March 1, 2019 - June 1, 2019Captured photos documenting campus events, activities, and student life. Highlighted important moments and provided visual support to written articles, enhancing storytelling and reader engagement. Collaborated with writers and editors to produce cohesive and impactful stories.
Editor-in-Chief at The Wordsmiths (DMCFFI Publication)
August 1, 2016 - March 1, 2018Led and managed the editorial team, overseeing the production of the school paper. Planned and organized the content and layout for each issue. Reviewed and edited all content for accuracy, clarity, and adherence to style guidelines.
Intern at Southdale Integrated School
October 1, 2023 - December 1, 2023Assisted classroom management and daily learning activities. Supported students with special needs through differentiated attention and adaptive learning strategies. Collaborated with teachers in preparing instructional materials and monitoring student progress.
Intern at City Hall of Justice (Probation Office)
February 1, 2024 - April 1, 2024Assisted probation officers in handling case files, documentation, and client records. Observed interviews and counseling sessions with probationers under supervision. Supported administrative tasks to ensure smooth workflow within the probation office.
Remote Work Chat Moderator at Only Up Agency
November 1, 2024 - October 31, 2025Spearheaded digital engagement strategies, managing 2000+ customer interactions monthly to cultivate sustained rapport and drive premium content adoption. Optimized workflows in Creator Hero (CRM) to monitor fan engagement, resulting in a 25% increase in upsell conversions. Upheld strict confidentiality and platform compliance while delivering real-time support and issue resolution.
Appointment Setter / Customer Service Dispatcher at Henry's Pro
February 1, 2024 - June 30, 2024End-to-end scheduling and dispatch of repair technicians; oversaw over 1000+ appointments; eliminated service bottlenecks.
Senior Appointment Setter / Customer Service Dispatcher at Local Igniter
March 1, 2022 - January 31, 2024Directed logistics for technician dispatch; managed high-volume inbound/outbound calls; ensured scheduling efficiency; coordinated cross-department invoicing and maintained meticulous records; ensured 99% billing accuracy.
Financial Advisor at Sun Life of Canada (Philippines)
April 1, 2021 - June 30, 2022Consulted with clients to deliver tailored financial solutions; leveraged digital tools for comprehensive needs analysis; maintained up-to-date market knowledge and exceeded quarterly sales targets by 20%.
ESL Online Teacher at Palfish Class (Remote Work)
December 20, 2020 - March 31, 2022Engineered interactive online curricula, resulting in a 40% boost in student participation. Mentored students in math, science, and language skills, ensuring measurable academic progress. Troubleshooted and optimized digital platforms for seamless class delivery.
Editor-in-Chief at The Wordsmiths (DMCFI Publication)
August 1, 2016 - March 31, 2018Led and managed the editorial team, overseeing production of the school paper; planned and organized content and layout; reviewed and edited all content for accuracy, clarity, and adherence to style guidelines.
Probation Office Intern at City Hall of Justice (Probation Office)
February 1, 2024 - April 30, 2024Assisted probation officers in handling case files, documentation, and client records; observed interviews and counseling sessions with probationers under supervision; supported administrative tasks to ensure smooth workflow.
Classroom/School Internship at Southdale Integrated School
October 1, 2023 - December 31, 2023Assisted and facilitated classroom management and daily learning activities; supported students with special needs through individualized attention and adaptive learning strategies; collaborated with teachers in preparing instructional materials and monitoring student progress.
Education
Bachelor of Science in Psychology at Negros Oriental State University
January 11, 2030 - June 1, 2024Bachelor of Science in Psychology at Negros Oriental State University
January 11, 2030 - June 1, 2024Qualifications
Registered Psychometrician
January 11, 2030 - October 1, 2025Certified Human Resources Associate (HRA)
January 11, 2030 - September 1, 2024Specialized coursework in Industrial-Organizational Psychology, Strategic Human Resource Management, and Psychological Assessment
January 11, 2030 - April 24, 2026Registered Psychometrician
October 1, 2025 - April 24, 2026Certified Human Resource Associate (HREAP)
September 1, 2024 - April 24, 2026Industry Experience
Media & Entertainment, Education, Professional Services, Non-Profit Organization, Healthcare, Software & Internet, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Writer
We have the best writer experts on Twine. Hire a writer in Dipolog City today.