Shiarra Calibo

Chat Moderator at Only Up Agency

Handled customer interactions through chat to build rapport and maintain engagement. Leveraged Creator Hero CRM platform to organize conversations, track fan engagement, and promote premium content. Maintained professionalism and adherence to platform guidelines.

Appointment Setter / Customer Service Dispatcher at Henry’s Pro

Responsible for scheduling repair appointments from customers through inbound and outbound calls. Utilized CRM software to track repair statuses with technicians to streamline support processes, leading to a 15% increase in efficiency and reducing repair times by an average of 10%.

Appointment Setter / Customer Service Dispatcher at Local Igniter

Coordinated end-to-end management and logistics of dispatching repair technicians to customer locations. Made inbound and outbound calls to follow up inquiries, coordinated with technicians ensuring availability and qualified leads via Craiglist and emails.

Financial Advisor at Sun Life of Canada (Philippines), Inc.

Utilized digital tools to analyze clients' financial situations. Performed in-depth analysis of clients' financial status and developed recommended products. Stayed updated with latest market trends and financial products.

ESL Online Teacher at Palfish Class

Used teaching materials like videos, interactive activities, and real-life examples, resulting in a 40% increase in student participation and interaction during online classes. Taught math, science, grammar, vocabulary, and conversation skills clearly and effectively. Troubleshot online teaching tools and platforms.

Photojournalist at The Norsuan (Dumaguete City, Negros Oriental)

Captured photos documenting campus events, activities, and student life. Highlighted important moments and provided visual support to written articles, enhancing storytelling and reader engagement. Collaborated with writers and editors to produce cohesive and impactful stories.

Editor-in-Chief at The Wordsmiths (DMCFFI Publication)

Led and managed the editorial team, overseeing the production of the school paper. Planned and organized the content and layout for each issue. Reviewed and edited all content for accuracy, clarity, and adherence to style guidelines.

Intern at Southdale Integrated School

Assisted classroom management and daily learning activities. Supported students with special needs through differentiated attention and adaptive learning strategies. Collaborated with teachers in preparing instructional materials and monitoring student progress.