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Hi, I'm Sirat Ul Ain—a results-driven professional with over four years of experience in customer-facing roles and a thriving freelance practice in content writing and social media management since 2018. I enjoy turning ideas into engaging content and building strong client relationships. In my recent roles, I led customer support at Spirit Furniture and grew Noor (Private) Limited's client base, while also delivering creative content and strategic social media campaigns as a freelancer. I'm eager to contribute to a growth-focused organization by applying leadership, creativity, and strategic planning to help brands connect with audiences and achieve measurable results.…Hi, I'm Sirat Ul Ain—a results-driven professional with over four years of experience in customer-facing roles and a thriving freelance practice in content writing and social media management since 2018. I enjoy turning ideas into engaging content and building strong client relationships. In my recent roles, I led customer support at Spirit Furniture and grew Noor (Private) Limited's client base, while also delivering creative content and strategic social media campaigns as a freelancer. I'm eager to contribute to a growth-focused organization by applying leadership, creativity, and strategic planning to help brands connect with audiences and achieve measurable results.

Sirat Ul Ain

Writer, Content Creator, Social Media Manager, +3

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Hi, I'm Sirat Ul Ain—a results-driven professional with over four years of experience in customer-facing roles and a thriving freelance practice in content writing and social media management since 2018. I enjoy turning ideas into engaging content and building strong client relationships. In my recent roles, I led customer support at Spirit Furniture and grew Noor (Private) Limited's client base, while also delivering creative content and strategic social media campaigns as a freelancer. I'm eager to contribute to a growth-focused organization by applying leadership, creativity, and strategic planning to help brands connect with audiences and achieve measurable results.…Hi, I'm Sirat Ul Ain—a results-driven professional with over four years of experience in customer-facing roles and a thriving freelance practice in content writing and social media management since 2018. I enjoy turning ideas into engaging content and building strong client relationships. In my recent roles, I led customer support at Spirit Furniture and grew Noor (Private) Limited's client base, while also delivering creative content and strategic social media campaigns as a freelancer. I'm eager to contribute to a growth-focused organization by applying leadership, creativity, and strategic planning to help brands connect with audiences and achieve measurable results.

Available to hire

Hi, I’m Sirat Ul Ain—a results-driven professional with over four years of experience in customer-facing roles and a thriving freelance practice in content writing and social media management since 2018. I enjoy turning ideas into engaging content and building strong client relationships. In my recent roles, I led customer support at Spirit Furniture and grew Noor (Private) Limited’s client base, while also delivering creative content and strategic social media campaigns as a freelancer.

I’m eager to contribute to a growth-focused organization by applying leadership, creativity, and strategic planning to help brands connect with audiences and achieve measurable results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Promo Video

Intermediate

WordPress

Intermediate

Language

English

Fluent

Urdu

Fluent

Arabic

Intermediate

Work Experience

Customer Support Representative at Spirit Furniture

January 1, 2025 - Present

Interact daily with walk-in and online customers; understand customer needs and suggest suitable furniture; explain product quality, materials, and value; build trust to guide purchases; handle customer complaints calmly; follow up after sales; coordinate with sales and delivery teams; maintain basic customer records; support social media by responding to queries and assisting with content needs.

Taught Secondary School at Zinnia School System

January 1, 2020 - December 31, 2020

Taught secondary school; designed and delivered engaging lesson plans to improve class participation and collaborated with faculty to enhance curriculum effectiveness.

Teacher (Secondary) at Zinnia School System

January 1, 2020 - December 31, 2020

Designed and delivered engaging lesson plans for secondary students; collaborated with faculty to enhance curriculum effectiveness.

Assistant Manager at Noor (Private) Limited

January 1, 2020 - December 31, 2024

Managed customer relations, ensuring client satisfaction and long-term loyalty, resulting in a 25% increase in repeat business. Acquired and converted new clients, directly contributing to a 30–35% growth in annual sales revenue. Communicated with international clients (Japan, China, US) to strengthen partnerships, expanding global client portfolio by 20%. Oversaw packaging department operations, improving on-time deliveries by 15% and reducing quality complaints by 10%. Prepared and reviewed technical & commercial tender documents, contributing to successful bids worth PKR 20M+. Handled accounts tasks including bills, sales tax invoices, and delivery challans, ensuring 100% compliance with audit requirements. Supported strategic decision-making and problem-solving, streamlining internal processes and reducing delays by 12%.

Taught Primary School at The Pak Lyceum School System

January 1, 2019 - December 31, 2020

Taught primary school; applied interactive teaching methods to boost student engagement and partnered with parents to support academic and social growth.

Assistant Accountant at ISHINE Technologies

January 1, 2019 - December 31, 2019

Assisted in preparing and verifying financial records and reports. Managed invoicing, expenses, and reconciliations to ensure accuracy.

Teacher (Primary) at The Pak Lyceum School System

January 1, 2019 - December 31, 2020

Applied interactive teaching methods that boosted student engagement; partnered with parents to support academic and social growth.

Freelance Writer & Digital Media Assistant at Self-Employed

January 1, 2018 - Present

Freelance writer and digital media assistant developing blogs, social media content, and brand storytelling to boost engagement. Grew Instagram & Facebook accounts, created reels and visuals, and optimized ad creatives to improve reach and performance. Secured collaborations through LinkedIn and email outreach, and delivered high-quality content on tight deadlines with consistent on-time delivery.

Freelance Writer & Digital Media Assistant at Freelance

January 1, 2018 - Present

Wrote compelling content for blogs, social media, and brand storytelling; boosted average engagement rates by 25–30% per post. Managed and grew Instagram & Facebook accounts, increasing followers by up to 40% within 6 months. Created reels, visuals, and ad creatives tailored to audience psychology, achieving 2x higher reach compared to static posts. Ran and optimized Facebook/Instagram ads, reducing CPC by 20% while improving CTRs and conversions. Researched and connected with potential clients via LinkedIn and email outreach, securing 5–7 new collaborations within the first year. Supported brand positioning, messaging, and audience strategies, delivering high‑quality content under tight deadlines with a 100% on‑time delivery record and repeat projects.