Alexander Petrov

Customer Service Team Lead at RabatVerum Health

Handled customer email inquiries regarding product information, providing accurate guidance and ensuring timely, clear, and helpful responses. Assigned tasks across the customer service team and monitored performance to ensure consistent service quality and adherence to deadlines. Implemented structured processes for handling recurring customer issues, reducing resolution time and improving customer satisfaction. Trained and supported new team members, ensuring they followed best practices and maintained high service standards. Analyzed customer feedback and inquiry patterns to identify improvement opportunities and optimize communication strategies. Delivered high-quality customer service through empathetic communication, addressing patient concerns and ensuring a positive experience.