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I’m Alexander Petrov, a software developer transitioning from customer service into full-stack web development with a strong focus on React and Node.js. I enjoy building reliable, user-friendly applications and I’m comfortable working across the stack—from frontend UI to backend services and databases. Along the way, I’ve developed a structured approach to solving problems and communicating clearly, backed by real experience handling inquiries, coordinating tasks, and improving response quality. In my development work, I’ve built and tested web applications using React, TypeScript, JavaScript, HTML/CSS, MongoDB, and Node.js, and I care about maintainable code, good testing practices, and smooth deployments.…I’m Alexander Petrov, a software developer transitioning from customer service into full-stack web development with a strong focus on React and Node.js. I enjoy building reliable, user-friendly applications and I’m comfortable working across the stack—from frontend UI to backend services and databases. Along the way, I’ve developed a structured approach to solving problems and communicating clearly, backed by real experience handling inquiries, coordinating tasks, and improving response quality. In my development work, I’ve built and tested web applications using React, TypeScript, JavaScript, HTML/CSS, MongoDB, and Node.js, and I care about maintainable code, good testing practices, and smooth deployments.

Alexander Petrov

Web Developer, Front-End Developer, Back-End Developer, +3

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I’m Alexander Petrov, a software developer transitioning from customer service into full-stack web development with a strong focus on React and Node.js. I enjoy building reliable, user-friendly applications and I’m comfortable working across the stack—from frontend UI to backend services and databases. Along the way, I’ve developed a structured approach to solving problems and communicating clearly, backed by real experience handling inquiries, coordinating tasks, and improving response quality. In my development work, I’ve built and tested web applications using React, TypeScript, JavaScript, HTML/CSS, MongoDB, and Node.js, and I care about maintainable code, good testing practices, and smooth deployments.…I’m Alexander Petrov, a software developer transitioning from customer service into full-stack web development with a strong focus on React and Node.js. I enjoy building reliable, user-friendly applications and I’m comfortable working across the stack—from frontend UI to backend services and databases. Along the way, I’ve developed a structured approach to solving problems and communicating clearly, backed by real experience handling inquiries, coordinating tasks, and improving response quality. In my development work, I’ve built and tested web applications using React, TypeScript, JavaScript, HTML/CSS, MongoDB, and Node.js, and I care about maintainable code, good testing practices, and smooth deployments.

Available to hire

I’m Alexander Petrov, a software developer transitioning from customer service into full-stack web development with a strong focus on React and Node.js. I enjoy building reliable, user-friendly applications and I’m comfortable working across the stack—from frontend UI to backend services and databases.

Along the way, I’ve developed a structured approach to solving problems and communicating clearly, backed by real experience handling inquiries, coordinating tasks, and improving response quality. In my development work, I’ve built and tested web applications using React, TypeScript, JavaScript, HTML/CSS, MongoDB, and Node.js, and I care about maintainable code, good testing practices, and smooth deployments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Bulgarian

Fluent

English

Advanced

Russian

Intermediate

Work Experience

Customer Service Team Lead at RabatVerum Health

August 20, 2022 - November 20, 2023

Handled customer email inquiries regarding product information, providing accurate guidance and ensuring timely, clear, and helpful responses. Assigned tasks across the customer service team and monitored performance to ensure consistent service quality and adherence to deadlines. Implemented structured processes for handling recurring customer issues, reducing resolution time and improving customer satisfaction. Trained and supported new team members, ensuring they followed best practices and maintained high service standards. Analyzed customer feedback and inquiry patterns to identify improvement opportunities and optimize communication strategies. Delivered high-quality customer service through empathetic communication, addressing patient concerns and ensuring a positive experience.

Software Developer (Intern/Junior) at Project/Training Work (Linked to React/Node focus)

August 1, 2022 - March 1, 2025

Built full lifecycle web applications emphasizing frontend-backend integration, user experience, and testing. Developed features using React, TypeScript, Vite, Tailwind, and React Router, and managed state using Zustand with persistence. Implemented backend/API functionality with Node.js and MongoDB, including features like contact and checkout integrations. Deployed applications with Vercel for the frontend and Docker for the backend, and tested with Vite Test and React Testing Library. Worked on responsive UI and practical full-stack features such as evidence uploads, deadline countdowns, and scheduling flows.

Shipping/Logistics Operations (Goods handling) at Ecommerce/Operations (unspecified)

August 1, 2016 - January 1, 2022

Responsible for receiving, arranging, exporting/shipping goods to customers, other companies, and storing goods in company storage. Ensured organized handling of inventory and smooth dispatch operations.

Customer Service Agent / Team Lead (IT/Services) at Elitcar Group

January 1, 2016 - March 1, 2026

Handled and responded to customer email inquiries with accurate product guidance, ensuring timely, clear, and helpful communication. Coordinated tasks across the customer service team, monitored performance, and helped maintain consistent service quality and adherence to deadlines. Implemented structured processes for recurring customer issues, reducing resolution time and improving customer satisfaction. Trained and supported new team members to maintain high service standards. Analyzed feedback and inquiry patterns to identify improvement opportunities and optimize communication strategies. Provided empathetic support for patients with scheduling, rescheduling, and cancellation of doctor appointments, ensuring a positive experience and resolving concerns professionally.