Thomas J. Friedmann

eLearning Specialist / Instructional Designer at Collaborative for Educational Services

Evaluated and tested online courses for technical accuracy and usability; converted instructor-led content into structured online documentation and learning materials; collaborated with subject matter experts to develop content in Learning Management Systems; authored and revised instructional content to improve user comprehension and engagement.

Technical Writer / Editor at Freelance

Author technical specification documents for the creation of new construction projects; write and edit technical documentation, user guides, and online help content for digital products; create modular, reusable documentation aligned with style guides and content standards; conduct manual testing and UX evaluations to validate accuracy, clarity, and usability; perform pre-market reviews of customer-facing content, product documentation, and UI text; translate complex product workflows into plain-language, task-based documentation.

Senior Media Editor / Technical Content Specialist at Oxford University Press

Wrote context-sensitive microcopy for websites, courses, and products; conducted usability testing on learning tools for multiple user personas; authored best-practice user guides and documentation for back-end technical workflows used across global divisions; coded and mapped structured XML and DTD documents; collaborated cross-functionally with product, design, and development teams to pitch and refine media products in an Agile environment.

Media Specialist / Digital Content Developer at Sinauer Associates (Macmillan Learning)

Conducted user interviews and usability research to inform documentation and feature development; created web-based help and learning sites using HTML, CSS, and XML; produced topic-based modular videos accompanied by written guides; trained users on enterprise learning management systems.