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I’m a Solutions Engineer and AI Prompt Engineer with 15+ years of experience in networking, security, and cloud, now focused on LLM-powered solutions and intelligent automation. At NICE, I design Azure-based digital evidence and justice solutions and support pre-sales with architecture, demos, and RFP/RFI responses, helping customers translate technology into clear business outcomes. My strengths span AI and LLM prompting, workflow design for redaction, transcription, translation, OCR, and evidence summarization, along with hands-on experience in hybrid cloud, identity, security, and multi-site infrastructure. I enjoy collaborating with customers, sales teams, and engineers to deliver scalable, secure, and cost-effective solutions.…I’m a Solutions Engineer and AI Prompt Engineer with 15+ years of experience in networking, security, and cloud, now focused on LLM-powered solutions and intelligent automation. At NICE, I design Azure-based digital evidence and justice solutions and support pre-sales with architecture, demos, and RFP/RFI responses, helping customers translate technology into clear business outcomes. My strengths span AI and LLM prompting, workflow design for redaction, transcription, translation, OCR, and evidence summarization, along with hands-on experience in hybrid cloud, identity, security, and multi-site infrastructure. I enjoy collaborating with customers, sales teams, and engineers to deliver scalable, secure, and cost-effective solutions.

Dan Nelson

AI Prompt Engineer, AI Engineer, Cloud Developer, +2

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I’m a Solutions Engineer and AI Prompt Engineer with 15+ years of experience in networking, security, and cloud, now focused on LLM-powered solutions and intelligent automation. At NICE, I design Azure-based digital evidence and justice solutions and support pre-sales with architecture, demos, and RFP/RFI responses, helping customers translate technology into clear business outcomes. My strengths span AI and LLM prompting, workflow design for redaction, transcription, translation, OCR, and evidence summarization, along with hands-on experience in hybrid cloud, identity, security, and multi-site infrastructure. I enjoy collaborating with customers, sales teams, and engineers to deliver scalable, secure, and cost-effective solutions.…I’m a Solutions Engineer and AI Prompt Engineer with 15+ years of experience in networking, security, and cloud, now focused on LLM-powered solutions and intelligent automation. At NICE, I design Azure-based digital evidence and justice solutions and support pre-sales with architecture, demos, and RFP/RFI responses, helping customers translate technology into clear business outcomes. My strengths span AI and LLM prompting, workflow design for redaction, transcription, translation, OCR, and evidence summarization, along with hands-on experience in hybrid cloud, identity, security, and multi-site infrastructure. I enjoy collaborating with customers, sales teams, and engineers to deliver scalable, secure, and cost-effective solutions.

Available to hire

I’m a Solutions Engineer and AI Prompt Engineer with 15+ years of experience in networking, security, and cloud, now focused on LLM-powered solutions and intelligent automation. At NICE, I design Azure-based digital evidence and justice solutions and support pre-sales with architecture, demos, and RFP/RFI responses, helping customers translate technology into clear business outcomes.

My strengths span AI and LLM prompting, workflow design for redaction, transcription, translation, OCR, and evidence summarization, along with hands-on experience in hybrid cloud, identity, security, and multi-site infrastructure. I enjoy collaborating with customers, sales teams, and engineers to deliver scalable, secure, and cost-effective solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Solutions Engineer / AI Prompt Engineer at NICE

August 1, 2023 - Present

Serve as a Solutions Engineer for NICE Defense, NICE Courts, NICE Investigate, and NICE Justice; design Azure-based digital evidence and case management architectures; support Account Executives with technical discovery, demos, architecture design, and proof of concept; contributed to $6M+ in closed revenue; design AI-driven workflows for redaction (facial, object, audio, textual), transcription, translation, OCR, search, and evidence summarization; create technical diagrams and pricing aligned with Azure-based security practices; liaise between customer IT teams, internal project managers, and engineering to resolve blockers and guide implementation.

Level 2 System and Cloud Engineer at Impact Networking, LLC

January 1, 2021 - August 1, 2023

Provided infrastructure and cloud engineering support for ~1,000 users across 13 offices; managed Microsoft Azure, on-prem Active Directory, Office 365, SharePoint, VMware vSphere, and hybrid identity environments; administered Cisco Meraki routing and switching (MX450, MS225, MR44), Meraki Umbrella, Palo Alto security, Mimecast, and related tools; automated recurring tasks using PowerShell; collaborated with stakeholders to implement secure, scalable network and cloud solutions.

Network Administrator Desktop Support at My Own Meals Food Productions

April 1, 2006 - January 1, 2021

Designed, built, and maintained the company’s network and computer systems; performed disaster recovery operations, server upgrades, and software migrations including US government GSA software; authored documentation and trained staff; developed long-term stable solutions for dated systems and government software interfaces.

Network Administrator and Desktop Support at Thomas E. Lechowicz and Associates

June 1, 2004 - December 1, 2020

Brought the firm back online after a Code Red virus; hardened PCs, improved switching, and introduced Active Directory; built and maintained network, client-server, and SaaS systems; performed disaster recovery, server upgrades, software migrations for Windows 7–10 environments.