I'm Halley Elena Jonas, a highly strategic, operationally minded professional who thrives at the intersection of creative vision and scalable execution. I excel at turning ambitious goals into concrete processes, leading cross-functional teams, and driving growth through data-informed decision making and strong client experiences across education, arts, and ecommerce. From running daily operations for music education franchises to shaping customer journeys for ecommerce brands, I bring adaptive leadership, clear communication, and a proven track record of building partnerships with schools, artists, vendors, and local communities. I'm energized by multi-industry environments and am excited to continue applying my strong organizational skills to empower teams and deliver impactful results.

Halley Elena Jonas

I'm Halley Elena Jonas, a highly strategic, operationally minded professional who thrives at the intersection of creative vision and scalable execution. I excel at turning ambitious goals into concrete processes, leading cross-functional teams, and driving growth through data-informed decision making and strong client experiences across education, arts, and ecommerce. From running daily operations for music education franchises to shaping customer journeys for ecommerce brands, I bring adaptive leadership, clear communication, and a proven track record of building partnerships with schools, artists, vendors, and local communities. I'm energized by multi-industry environments and am excited to continue applying my strong organizational skills to empower teams and deliver impactful results.

Available to hire

I’m Halley Elena Jonas, a highly strategic, operationally minded professional who thrives at the intersection of creative vision and scalable execution. I excel at turning ambitious goals into concrete processes, leading cross-functional teams, and driving growth through data-informed decision making and strong client experiences across education, arts, and ecommerce.

From running daily operations for music education franchises to shaping customer journeys for ecommerce brands, I bring adaptive leadership, clear communication, and a proven track record of building partnerships with schools, artists, vendors, and local communities. I’m energized by multi-industry environments and am excited to continue applying my strong organizational skills to empower teams and deliver impactful results.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Work Experience

Administrative and Marketing Director at The Cello Camp / A Cappella Central
June 1, 2025 - August 31, 2025
Worked closely with campus directors to manage enrollments and arrange facilities; handled communications with camp families including appointment scheduling, payment collection, and answering questions about pre-camp requirements; drafted and sent email blasts for promotions and updates; created and executed a summer marketing plan to increase camper count including paid and organic social media, local partnerships, and connections with local music teachers; coordinated with local arts councils and arranged a promotional event at the Aldrich Museum; designed graphics, flyers, and yard signs; started a new marketing calendar for the upcoming 12 months and gathered partner contact information.
General Manager at School of Rock Franchise
October 1, 2023 - May 31, 2025
Oversaw all day-to-day operations for a school of ~175 students with 2 admin staff; developed marketing plans to expand student body; collaborated with music staff to develop new performance programs; implemented new lead follow-up timing and strategy to increase responses and conversions; created marketing materials for seasons, managed social media and website event pages, and maintained staff accountability; recruited and onboarded admin and music staff; managed vendor relationships and schedules.
eCommerce Customer Experience Manager at L&R Distributors
January 1, 2023 - September 30, 2023
Hired and managed a remote team of 2 full-time agents handling inquiries for multiple brands across marketplaces; monitored seller reviews, exclusive brand product reviews, and agent CSAT scores; expanded customer service strategy and aligned cross-functional communication; partnered with ecommerce teams to provide ongoing analytics of team performance and sales; implemented Zendesk-based customer support with new macros and dashboards to improve issue resolution and KPI reporting.
eCommerce Customer Experience Manager at Veronica Beard
July 1, 2021 - March 31, 2022
Joined ecommerce team at a pivotal point; managed remote agents for inquiries across multiple channels; developed onboarding materials and processes; introduced telephony system improvements and live chat; established SLAs for response times and provided weekly and quarterly reporting on individual and team metrics; supported internal shipping and returns processes and finance-related dispute resolutions; collaborated cross-functionally with product and operations teams.
Customer Experience Manager at Glamorise
April 1, 2022 - June 30, 2022
Oversaw a remote team handling customer inquiries for Glamourise.com, including reviews and feedback; defined site experience improvements and fed customer feedback to product teams; supported social media and community management in responding to customer comments; provided insights to improve overall client experience.
Customer Associate at Anthropologie & Co.
October 1, 2017 - April 30, 2019
Trained in sales and customer service with a focus on apparel, home, and beauty; consistently collaborated to resolve customer issues and maintain high service standards; acted as a senior team member and cultivated lasting customer relationships.
Customer Associate at Anthropologie & Co.
October 1, 2025 - Present
Current role handling in-store and online customer interactions; leading and mentoring team members; driving omnichannel fulfillment and CX initiatives.

Education

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Qualifications

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Industry Experience

Media & Entertainment, Professional Services, Retail, Software & Internet, Consumer Goods, Education