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I'm Halley Elena Jonas, a highly strategic, operationally minded professional who thrives at the intersection of creative vision and scalable execution. I excel at turning ambitious goals into concrete processes, leading cross-functional teams, and driving growth through data-informed decision making and strong client experiences across education, arts, and ecommerce. From running daily operations for music education franchises to shaping customer journeys for ecommerce brands, I bring adaptive leadership, clear communication, and a proven track record of building partnerships with schools, artists, vendors, and local communities. I'm energized by multi-industry environments and am excited to continue applying my strong organizational skills to empower teams and deliver impactful results.…I'm Halley Elena Jonas, a highly strategic, operationally minded professional who thrives at the intersection of creative vision and scalable execution. I excel at turning ambitious goals into concrete processes, leading cross-functional teams, and driving growth through data-informed decision making and strong client experiences across education, arts, and ecommerce. From running daily operations for music education franchises to shaping customer journeys for ecommerce brands, I bring adaptive leadership, clear communication, and a proven track record of building partnerships with schools, artists, vendors, and local communities. I'm energized by multi-industry environments and am excited to continue applying my strong organizational skills to empower teams and deliver impactful results.

Halley Elena Jonas

Studio Manager, Production Manager, Creative Director, +2

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I'm Halley Elena Jonas, a highly strategic, operationally minded professional who thrives at the intersection of creative vision and scalable execution. I excel at turning ambitious goals into concrete processes, leading cross-functional teams, and driving growth through data-informed decision making and strong client experiences across education, arts, and ecommerce. From running daily operations for music education franchises to shaping customer journeys for ecommerce brands, I bring adaptive leadership, clear communication, and a proven track record of building partnerships with schools, artists, vendors, and local communities. I'm energized by multi-industry environments and am excited to continue applying my strong organizational skills to empower teams and deliver impactful results.…I'm Halley Elena Jonas, a highly strategic, operationally minded professional who thrives at the intersection of creative vision and scalable execution. I excel at turning ambitious goals into concrete processes, leading cross-functional teams, and driving growth through data-informed decision making and strong client experiences across education, arts, and ecommerce. From running daily operations for music education franchises to shaping customer journeys for ecommerce brands, I bring adaptive leadership, clear communication, and a proven track record of building partnerships with schools, artists, vendors, and local communities. I'm energized by multi-industry environments and am excited to continue applying my strong organizational skills to empower teams and deliver impactful results.

Available to hire

I’m Halley Elena Jonas, a highly strategic, operationally minded professional who thrives at the intersection of creative vision and scalable execution. I excel at turning ambitious goals into concrete processes, leading cross-functional teams, and driving growth through data-informed decision making and strong client experiences across education, arts, and ecommerce.

From running daily operations for music education franchises to shaping customer journeys for ecommerce brands, I bring adaptive leadership, clear communication, and a proven track record of building partnerships with schools, artists, vendors, and local communities. I’m energized by multi-industry environments and am excited to continue applying my strong organizational skills to empower teams and deliver impactful results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Administrative and Marketing Director at The Cello Camp / A Cappella Central

June 1, 2025 - August 31, 2025

Worked closely with campus directors to manage enrollments and arrange facilities; handled communications with camp families including appointment scheduling, payment collection, and answering questions about pre-camp requirements; drafted and sent email blasts for promotions and updates; created and executed a summer marketing plan to increase camper count including paid and organic social media, local partnerships, and connections with local music teachers; coordinated with local arts councils and arranged a promotional event at the Aldrich Museum; designed graphics, flyers, and yard signs; started a new marketing calendar for the upcoming 12 months and gathered partner contact information.

General Manager at School of Rock Franchise

October 1, 2023 - May 31, 2025

Oversaw all day-to-day operations for a school of ~175 students with 2 admin staff; developed marketing plans to expand student body; collaborated with music staff to develop new performance programs; implemented new lead follow-up timing and strategy to increase responses and conversions; created marketing materials for seasons, managed social media and website event pages, and maintained staff accountability; recruited and onboarded admin and music staff; managed vendor relationships and schedules.

eCommerce Customer Experience Manager at L&R Distributors

January 1, 2023 - September 30, 2023

Hired and managed a remote team of 2 full-time agents handling inquiries for multiple brands across marketplaces; monitored seller reviews, exclusive brand product reviews, and agent CSAT scores; expanded customer service strategy and aligned cross-functional communication; partnered with ecommerce teams to provide ongoing analytics of team performance and sales; implemented Zendesk-based customer support with new macros and dashboards to improve issue resolution and KPI reporting.

eCommerce Customer Experience Manager at Veronica Beard

July 1, 2021 - March 31, 2022

Joined ecommerce team at a pivotal point; managed remote agents for inquiries across multiple channels; developed onboarding materials and processes; introduced telephony system improvements and live chat; established SLAs for response times and provided weekly and quarterly reporting on individual and team metrics; supported internal shipping and returns processes and finance-related dispute resolutions; collaborated cross-functionally with product and operations teams.

Customer Experience Manager at Glamorise

April 1, 2022 - June 30, 2022

Oversaw a remote team handling customer inquiries for Glamourise.com, including reviews and feedback; defined site experience improvements and fed customer feedback to product teams; supported social media and community management in responding to customer comments; provided insights to improve overall client experience.

Customer Associate at Anthropologie & Co.

October 1, 2017 - April 30, 2019

Trained in sales and customer service with a focus on apparel, home, and beauty; consistently collaborated to resolve customer issues and maintain high service standards; acted as a senior team member and cultivated lasting customer relationships.

Customer Associate at Anthropologie & Co.

October 1, 2025 - Present

Current role handling in-store and online customer interactions; leading and mentoring team members; driving omnichannel fulfillment and CX initiatives.