Tax Production Officer at Tax Depreciation Australia

Conducted thorough investigations using historical council documents; recreated floorplans from fragmented data; reforming faulty invoices into itemised lists that exclude duplications. Performed evidence-based research to identify aged hardware and verify installation timeframes for tax estimations. Managed clients, renters, inspectors, builders, and council contacts while navigating strict regulations and property-type laws.

Technical Writer & Team Lead at Tech Mahindra

Collaborating with stakeholders to action briefs and implement them with Sitecore, maintaining brand guidelines, improving user-friendly layouts, and managing stakeholder relationships. Ensured WCAG-friendly media through disability design research. Sprint planning, stakeholder meetings, and breaking projects down into tickets. In-depth analysis of logic and equations for pre-planning (business analyst work). Created user flow charts and journey maps, conducted user interviews, heat map interpretation, and feedback loops to UI/UX. Bug testing with Zephyr tools; RAID reporting; people management. Proficient in Figma, Miro, Sitecore, and Excel. Researched AI logic, dataset construction, and appropriate implementation.