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Social Media Marketing with 1 year experience and Customer Service Representative with 2+ years of experience in customer support, D2C sales, and technical support. Proven ability to manage high-volume inbound and outbound interactions, resolve customer issues, and deliver excellent customer experience. Skilled in problem resolution, product support, upselling, and maintaining customer satisfaction. Strong communication, multitasking, and relationship-building skills with a commitment to meeting performance targets and service quality standards.…Social Media Marketing with 1 year experience and Customer Service Representative with 2+ years of experience in customer support, D2C sales, and technical support. Proven ability to manage high-volume inbound and outbound interactions, resolve customer issues, and deliver excellent customer experience. Skilled in problem resolution, product support, upselling, and maintaining customer satisfaction. Strong communication, multitasking, and relationship-building skills with a commitment to meeting performance targets and service quality standards.

Jane R. Degala

Social Media Manager, Content Creator, Copywriter, +2

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Social Media Marketing with 1 year experience and Customer Service Representative with 2+ years of experience in customer support, D2C sales, and technical support. Proven ability to manage high-volume inbound and outbound interactions, resolve customer issues, and deliver excellent customer experience. Skilled in problem resolution, product support, upselling, and maintaining customer satisfaction. Strong communication, multitasking, and relationship-building skills with a commitment to meeting performance targets and service quality standards.…Social Media Marketing with 1 year experience and Customer Service Representative with 2+ years of experience in customer support, D2C sales, and technical support. Proven ability to manage high-volume inbound and outbound interactions, resolve customer issues, and deliver excellent customer experience. Skilled in problem resolution, product support, upselling, and maintaining customer satisfaction. Strong communication, multitasking, and relationship-building skills with a commitment to meeting performance targets and service quality standards.

Available to hire

Social Media Marketing with 1 year experience and Customer Service Representative with 2+ years of experience in customer support, D2C sales, and technical
support. Proven ability to manage high-volume inbound and outbound interactions, resolve customer
issues, and deliver excellent customer experience. Skilled in problem resolution, product support, upselling,
and maintaining customer satisfaction. Strong communication, multitasking, and relationship-building skills
with a commitment to meeting performance targets and service quality standards.

Skills

Adobe Photoshop

Canva

Copywriting

Experience Level

Adobe Photoshop

Expert

Canva

Intermediate

Copywriting

Intermediate

Work Experience

Customer Service Representative at Office Partners 360

January 1, 2022 - March 1, 2024

Managed high-volume inbound and outbound customer inquiries via phone, chat, and email for D2C sales and technical support. Provided product information, processed orders, addressed billing concerns, and managed customer accounts. Maintained high customer satisfaction by delivering accurate solutions and timely follow-ups, identified sales opportunities, and supported D2C upselling. Documented interactions in CRM and followed escalation procedures as needed.

Junior Social Media Assistant at JTuna Trading

November 1, 2020 - November 1, 2021

Supported General Santos City-based social media management activities from Nov 2020 to Nov 2021. Handled inbound/outbound customer inquiries and contributed to content creation and scheduling across platforms. Assisted with product knowledge, brand messaging, and customer engagement to grow audience and support campaigns.