I’m Heena Gujral, a Brampton-based designer and educator with a background spanning customer service, graphic design, and academic support. I’ve developed branding identities, logos, brochures, posters, and web graphics, and I have supported students with tutoring and learning strategies. I’m curious, collaborative, and committed to turning ideas into visually engaging materials that communicate clearly and compassionately. I bring an organized, thoughtful approach to every project and relish opportunities to work with others to deliver high-quality results. I’m eager to contribute to a dynamic team that values creativity, learning, and growth.

Heena Gujral

I’m Heena Gujral, a Brampton-based designer and educator with a background spanning customer service, graphic design, and academic support. I’ve developed branding identities, logos, brochures, posters, and web graphics, and I have supported students with tutoring and learning strategies. I’m curious, collaborative, and committed to turning ideas into visually engaging materials that communicate clearly and compassionately. I bring an organized, thoughtful approach to every project and relish opportunities to work with others to deliver high-quality results. I’m eager to contribute to a dynamic team that values creativity, learning, and growth.

Available to hire

I’m Heena Gujral, a Brampton-based designer and educator with a background spanning customer service, graphic design, and academic support. I’ve developed branding identities, logos, brochures, posters, and web graphics, and I have supported students with tutoring and learning strategies. I’m curious, collaborative, and committed to turning ideas into visually engaging materials that communicate clearly and compassionately.
I bring an organized, thoughtful approach to every project and relish opportunities to work with others to deliver high-quality results. I’m eager to contribute to a dynamic team that values creativity, learning, and growth.

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Work Experience

Operation Specialist at Best Buy
October 1, 2025 - December 1, 2025
Delivered front-line customer service by assisting customers with sales, returns, exchanges, order pickups, and product inquiries. Explained warranties, memberships, and service options. Supported the Fulfillment Team in daily online and in-store order processing, including pick, pack, and ship. Maintained organization across warehouse, backroom, and sales floor to ensure efficient fulfillment workflows. Resolved customer issues following Best Buy policies and procedures.
Illustrator and Creative Writer at Presidium School
November 1, 2017 - December 1, 2024
Reviewed and edited document drafts for accuracy and clarity before publication. Resolved technical issues related to software to maintain workflow. Designed visual content including logos, advertisements, brochures, posters, magazines, and web graphics. Coordinated multiple design projects concurrently, consistently meeting tight deadlines.
Learning and Tutoring Assistant (on campus job) at Metropolitan Community College
December 1, 2015 - August 1, 2017
Provided academic support to students in various subjects. Assisted instructors with lesson preparation, grading, and classroom management. Conducted one-on-one and small group tutoring sessions, helped students develop study strategies and problem-solving skills. Maintained records of tutoring sessions and progress; fostered a supportive learning environment.
Graphic Designer at Hocus Pocus Photography
April 1, 2014 - December 1, 2014
Launched a new corporate identity for the educational brand; developed graphics, logos, and layouts for brochures, flyers, posters, and the official website. Created promotional materials for academic campaigns and events. Collaborated with the marketing team to ensure cohesive branding across all media.
Graphic Designer at Out of the Box, Advertising Agency
June 1, 2010 - March 1, 2014
Designed visual content including logos, print ads, social media creatives, and marketing collateral. Collaborated with creative directors, copywriters, and account managers to conceptualize campaigns. Developed design solutions aligned with brand guidelines and client objectives. Created mockups and presentation decks for pitches and reviews. Participated in brainstorming sessions to contribute to campaigns.
Counsellor / Tele Caller at Mother's Pride School
June 1, 2008 - January 1, 2010
Provided telephonic and in-person counselling to parents regarding admissions, curriculum, and facilities. Handled inbound and outbound calls to generate leads and convert inquiries into admissions. Participated in promotional campaigns and school events to boost enrollments.

Education

Associate Degree - Applied Science (Design, Interactivity & Media Arts) at University of Nebraska at Omaha and Metropolitan Community College
December 1, 2014 - August 1, 2017
Bachelor of Business Administration at Allahabad Deemed University, New Delhi, India
January 11, 2030 - January 1, 2011
Short Term Course - Pre-Production in Arts at Pumpkin Academy of Digital Arts, New Delhi, India
January 11, 2030 - January 1, 2008
High School Diploma at NIOS, New Delhi, India
January 11, 2030 - January 1, 2008

Qualifications

Food Handler Certificate
October 3, 2025 - October 3, 2030
CPR/AED/First Aid
January 27, 2026 - January 27, 2028

Industry Experience

Education, Retail, Media & Entertainment, Professional Services, Software & Internet