Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m actively developing my skills in social media and have practical experience planning campaigns for various brands. I enjoy creating engaging content, learning new strategy.…

Aleksandra Śmielek

Social Media Manager, Content Creator, Content Designer, +2





I’m actively developing my skills in social media and have practical experience planning campaigns for various brands. I enjoy creating engaging content, learning new strategy.…

Available to hire

I’m actively developing my skills in social media and have practical experience planning campaigns for various brands. I enjoy creating engaging content, learning new strategy.

Skills

Copywriting

CRM

Experience Level

Copywriting

Expert

CRM

Expert

Language

German

Beginner

Work Experience

Customer Service & Social Media Specialist at Butikova

January 1, 2022 - January 1, 2023

Provided customer support regarding property sales and rentals via phone and email; handled 30–40 customer inquiries daily; managed 100+ CRM records with accurate data and follow-ups; organized 20+ property presentations monthly; generated new leads and contacts to increase inquiries; processed and prepared 80–120 orders per shift with high accuracy; worked in a team of 10+ to maintain efficient operations; assisted 20+ customers daily via phone, email, and social media; managed communications on Facebook and Instagram; created 10+ promotional posts monthly to support marketing; promoted international travel offers and processed inquiries.

Customer Service & Social Media Specialist at Passa Sports

January 1, 2023 - January 1, 2025

Provided customer service and social media support in the Netherlands; handled client inquiries and communications; contributed to marketing by managing social media messages and promotions; supported sales communication and lead generation; organized content and assisted in promotional campaigns.

Customer Service & Social Media Specialist at Renoma Home

January 1, 2025 - March 20, 2026

Provided customer support and social media engagement; managed inquiries via phone, email, and social media; contributed to property sales and rental processes; created promotional posts and supported marketing and sales activities; maintained high accuracy in CRM and client communications.