Senior Client Service Manager for corporate and institutional accounts, main point of contact between clients and internal teams. Managed ongoing client communications, handled inquiries, aligned expectations, and ensured high levels of customer satisfaction. Coordinated cross-functional teams (creative, media, production, technical) to ensure smooth service delivery. Supervised a team of 4 coordinators; documented project progress, feedback, and approvals to maintain organized communication flow.

Account Manager & Social Media Strategist at Nomade.nu

July 1, 2023 - January 31, 2024

Managed institutional client communications for one of Brazil's largest construction companies; worked closely with internal teams to ensure campaigns met client expectations; provided ongoing performance reporting and KPI-based adjustments.

Marketing Leader (CRM & Marketplace Focus) at Divina Pharma

August 1, 2022 - July 31, 2023

Led marketplace sales operations and customer acquisition strategies in B2C; worked directly with CRM platforms to monitor customer behavior and improve engagement; coordinated customer communications flows and supported marketplace-related issues; managed pricing, promotions, and digital product positioning to enhance customer experience.

Marketing Analyst (E-commerce & CRM) at Divina Pharma

February 1, 2022 - August 31, 2022

Executed and optimized CRM workflows using HubSpot and RD Station to segment audiences and track engagement; documented customer interactions and campaign results to support data-driven decision making; led internal onboarding for HubSpot implementation, improving CRM adoption across departments.

Marketing Analyst at Divina Pharma

September 1, 2020 - March 31, 2022

Supported marketplace operations and assisted customers and internal stakeholders with product-related inquiries; worked with platforms such as Magento, Asana, and VTEX to support operational processes.