Available to hire
I’m a strategic account leader with experience managing high-value portfolios across music, consumer brands, and capital-backed initiatives. I excel at driving retention, account expansion, cross-functional coordination, and revenue growth within existing client relationships, balancing operational execution with commercial strategy in fast-paced, client-facing environments. I thrive in roles that demand a mix of deal orchestration, partner management, and scalable process improvements to support sustained business growth.
My approach combines hands-on execution with strategic planning across sales, operations, and finance. I build structured partnerships, align cross-functional teams, and design scalable SOPs that improve fulfillment, service levels, and margin. I’m comfortable navigating complex negotiations and translating business needs into practical solutions that deliver measurable outcomes for clients and stakeholders.
Skills
Language
English
Fluent
Work Experience
Capital Advisory & Deal Operations – Independent/Contract at Self-Employed
December 1, 2021 - PresentSupported deal origination and execution readiness across real estate and private capital transactions; primary point of contact for borrowers and capital partners; managed deal intake, qualification, and underwriting communications; coordinated with lenders, operators, and internal stakeholders; monitored milestones, financial updates, and capital deployment plans; contributed to portfolio risk evaluation; engaged with family office and institutional counterparties on active transactions surpassing $100M in aggregate value.
Chief Operating Officer / Operating Partner at Merchandising & Brand Operations – Multi-Brand Portfolio
December 1, 2021 - November 1, 2024Led revenue execution, partnership strategy, and end-to-end operations across artist merchandise programs, national album releases, touring cycles, and a subsidiary of a globally recognized lifestyle brand; managed relationships with artists, labels, distributors, and wholesale partners; oversaw ecommerce, touring, and wholesale accounts generating multi-million-dollar annual revenue; drove 400% revenue growth across major product launches; built 5,000+ wholesale relationships; implemented pricing models and commercial agreements; developed scalable SOPs; led cross-functional coordination across production, logistics, marketing, and finance.
Business Analyst – Retail Nation Expansion at PNC Bank
February 1, 2020 - December 1, 2021Served as a business analyst for the Retail Nation Expansion project, partnering with cross-functional teams to support market entry; aligned customer experience, digital functionality, and operational readiness; identified online banking pain points via customer feedback and benchmarking; presented findings and recommendations to stakeholders, escalating risks and driving resolution across business and technical teams; supported product and process improvements to enhance usability and reduce friction in digital account access.
Senior Business/Reporting Analyst – Appeals and Grievances at Gateway Health
January 1, 2017 - August 1, 2019Subject Matter Expert (SME) for MedHok reporting; led requirements sessions to enhance provider portal functionality and user experience; developed process improvements and documentation to streamline onboarding and reduce inefficiencies; coordinated cross-department deliverables under regulatory timelines; revitalized reporting tools to improve visibility and accountability.
Senior Business Analyst at Utility Service Partners
July 1, 2015 - December 1, 2015Executed enterprise-wide data migration across accounting, business development, contractor services, marketing, and reporting legacy systems; hosted stakeholder meetings to educate on data migration; secured project plan approval and documented business requirements; coordinated testing strategy and implementation planning for a seamless legacy-to-new system transition.
Sr. Consultant at SDLC Partners
September 1, 2010 - June 1, 2015Project Manager/Business Analyst – Highmark: SME for healthcare management platform; automated tasks and led go-live readiness and risk mitigation across multiple state deployments; facilitated workshops, gathered requirements, and resolved scope ambiguity; supported platform redesigns and training to ensure delivery timelines.
Business Analyst – Gateway Health at SDLC Partners
September 1, 2010 - June 1, 2015Transformed Gateway Health from legacy to modern digital processes; gathered member services needs, requirements, and training materials for health risk assessments, community resources, claims, and benefits portals; facilitated cross-team communication to ensure successful project delivery.
Business Analyst – CVS Caremark at SDLC Partners
September 1, 2010 - June 1, 2015Documented business and functional requirements; maintained traceability matrices; supported testing by clarifying business logic; ensured consistent stakeholder communication and delivery across cross-functional teams.
Education
Bachelor of Science – Information Sciences and Technology at The Pennsylvania State University
January 11, 2030 - March 17, 2026Qualifications
Bachelor of Science – Information Sciences and Technology (Minor: Security and Risk Analysis)
January 11, 2030 - March 17, 2026Industry Experience
Professional Services, Real Estate & Construction, Retail, Healthcare, Financial Services
Skills
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