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Hi, I’m Sheila Moya Guerrero. I’m a dedicated administrative and customer service professional with a passion for keeping operations organized and efficient. I thrive in fast-paced environments, handling back-office tasks, CRM, and multi-channel communication with a friendly, solution-oriented mindset. I’m fluent in English, Spanish, and Catalan, and I enjoy collaborating with ambitious teams to deliver clear documentation, excellent service, and smooth coordination across projects.…Hi, I’m Sheila Moya Guerrero. I’m a dedicated administrative and customer service professional with a passion for keeping operations organized and efficient. I thrive in fast-paced environments, handling back-office tasks, CRM, and multi-channel communication with a friendly, solution-oriented mindset. I’m fluent in English, Spanish, and Catalan, and I enjoy collaborating with ambitious teams to deliver clear documentation, excellent service, and smooth coordination across projects.

Sheila Moya Guerrero

Content Creator, Copywriter, Social Media Manager, +2

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Hi, I’m Sheila Moya Guerrero. I’m a dedicated administrative and customer service professional with a passion for keeping operations organized and efficient. I thrive in fast-paced environments, handling back-office tasks, CRM, and multi-channel communication with a friendly, solution-oriented mindset. I’m fluent in English, Spanish, and Catalan, and I enjoy collaborating with ambitious teams to deliver clear documentation, excellent service, and smooth coordination across projects.…Hi, I’m Sheila Moya Guerrero. I’m a dedicated administrative and customer service professional with a passion for keeping operations organized and efficient. I thrive in fast-paced environments, handling back-office tasks, CRM, and multi-channel communication with a friendly, solution-oriented mindset. I’m fluent in English, Spanish, and Catalan, and I enjoy collaborating with ambitious teams to deliver clear documentation, excellent service, and smooth coordination across projects.

Available to hire

Hi, I’m Sheila Moya Guerrero. I’m a dedicated administrative and customer service professional with a passion for keeping operations organized and efficient. I thrive in fast-paced environments, handling back-office tasks, CRM, and multi-channel communication with a friendly, solution-oriented mindset.

I’m fluent in English, Spanish, and Catalan, and I enjoy collaborating with ambitious teams to deliver clear documentation, excellent service, and smooth coordination across projects.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Catalan; Valencian

Fluent

Work Experience

Customer Service Specialist at LOWI

November 1, 2024 - February 28, 2025

Incident management. Back office tasks. Outbound and inbound calls using CRM. Microsoft Teams and email management. Cross-selling through product information. Customer service support. Ability to handle multiple office tools simultaneously. Call center environment.

Administrative Assistant at ATRIUM

February 1, 2025 - April 30, 2025

Outbound calls for quality control purposes. Documentation management. Excel spreadsheets. CRM management. Scheduling appointments with technicians. Calendar management. Management of communication channels such as WhatsApp and Telegram. Meeting coordination.

Administrative Assistant at ZENER

April 1, 2025 - June 30, 2025

Scheduling appointments with clients and technicians via phone, email, WhatsApp, and Telegram. Documentation management. Calendar management. MICROSOFT 365, Excel, SAP, Notion, CRM.

Administrative Assistant at INFORECICLO

December 1, 2025 - February 28, 2026

Preparation and management of documentation. Invoicing. Payment and expense recording. Delivery note control. Order processing. Inventory management. Store organization. Social media management: Facebook, Instagram, WhatsApp. Outlook management. Customer reception and assistance. Appointment scheduling. Inbound and outbound calls. STEL Order system.