Available to hire
Hello, I’m Mercedes Somarriba, a bilingual (English/Spanish) professional with extensive experience in office administration, management support, and client relations. I’m highly organized and detail-oriented, with strong communication and problem-solving abilities that help me resolve issues quickly, coordinate operations, and provide effective support to large teams in fast-paced environments.
I excel at leveraging Microsoft Office and quickly adapting to new systems and technologies. My experience spans call centers, property management, and HR administration, with hands-on use of Salesforce and other CRM tools to maintain accurate records and drive service excellence.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Beginner
Language
English
Fluent
Spanish; Castilian
Fluent
Work Experience
Marriage Officiant (Bilingual English/Spanish) at Municipality of Leamington
January 1, 2025 - December 31, 2026Confirms all legal requirements for marriage, ensures timely completion and submission of ceremony documentation, and performs ceremonies in accordance with Ontario's Marriage Act and applicable laws; adheres to Occupational Health and Safety regulations and the Municipality's Health and Safety Program.
Client Account Representative (Bilingual English/Spanish) at Manulife, John Hancock Financial
January 1, 2020 - December 31, 2024Assisted participants with questions about their 401(k), documented and logged calls in Salesforce, resolved issues and negotiated solutions, and provided support and troubleshooting for account access.
Property Administrator / Management Support at Wilson, Blanchard Management Inc.
January 1, 2010 - December 31, 2019Answered calls and emails, updated information and created Purchase Orders in YARDI, entered A/R and A/P in Excel, assisted in annual budget preparations, coordinated year-end audits and AGM packages, and prepared notifications.
Background Actor/Extra at Xtraordinary BG Agency
July 15, 2017 - July 15, 2017Background extra in Designated Survivor (TV Series) featuring Kiefer Sutherland.
Background Actor/Extra at Mega Omaha Films Inc.
June 29, 2016 - June 30, 2016Background actor in the feature film Downsizing.
Background Actor/Extra at L.A. Entertainment Agency
November 28, 2014 - November 28, 2014Background actor in Saving Hope (TV Series).
Background Actor/Extra at Xtraordinary BG Agency
October 2, 2013 - October 2, 2013Background actor in SUITS (TV Show) Season 3.
Background Actor/Extra at A.D.L.A.D.S. Productions
August 19, 2013 - August 19, 2013Background actor in A.D.L.A.D.S. (Movie).
Background Actor/Extra at Degrassi13
August 14, 2013 - August 14, 2013Background actor in Degrassi13 (TV Show).
Background Actor/Extra at Thirteen
July 15, 2012 - July 15, 2012Zombie scene in Thirteen (Film).
Background Actor/Extra at L.A. Entertainment Agency
May 4, 2012 - May 19, 2012Background actor in Saving Hope (TV Series).
Background Actor/Extra at The Firm
January 23, 2012 - January 23, 2012Background actor in The Firm (TV Series).
Background Actor/Extra at L.A. Entertainment Agency
January 16, 2012 - January 16, 2012Background actor in NIKITA (TV Series).
Background Actor/Extra at Being Erica - Casting
August 16, 2011 - August 16, 2011Background actor in Being Erica (Canadian TV Series).
Background Actor/Extra at ReKall Production
August 2, 2011 - August 6, 2011Background actor in Total Recall (Feature Film).
Background Actor/Extra at XLA Productions
July 14, 2011 - July 14, 2011Background actor in Suites (TV Series).
Background Actor/Extra at Hua Zhang Production
August 12, 2010 - August 12, 2010Scotia Bank promo – TV Commercial.
Background Actor/Extra at Modern Talent Boutique Agency
August 13, 2010 - August 15, 2010Thank You – Bollywood Movie (on-set performer).
Background Actor/Extra at BCast Agency
August 9, 2010 - August 9, 2010Thank You – Bollywood Movie (on-set performer).
Background Actor/Extra at Alpha
August 6, 2010 - August 6, 2010Alpha – new series Pilot (background).
Background Actor/Extra at L.A. Entertainment Agency
July 25, 2010 - July 25, 2010NIKITA – TV Series (Season 1).
Background Actor/Extra at Creative Bube Tube
July 5, 2010 - July 5, 2010The Edge Insurance – TV Commercial.
Client Account Representative (Bilingual English/Spanish) at Manulife / John Hancock Financial
January 1, 2020 - PresentManaged 30+ inbound calls per shift, assisting participants with inquiries and resolving issues related to their 401(k) accounts using the Workstation system. Documented customer interactions and categorized cases within Salesforce. Negotiated effective solutions and collaborated with internal departments to ensure customer satisfaction. Provided technical support for website access, troubleshooting login issues, resetting usernames/passwords, and updating customer account information as requested.
Property Administrator/Management Support at Wilson, Blanchard Management Inc.
September 1, 2017 - December 1, 2019Handled inbound and outbound calls in a professional and courteous manner while responding to emails promptly based on priority and urgency. Maintained and updated records in YARDI, created Purchase Orders, and accurately entered Accounts Receivable and Accounts Payable data into designated Excel spreadsheets for assigned corporations. Supported Property Managers with the preparation of annual budgets, coordinated year-end audits for corporations, and assisted in organizing AGM packages for printing and distribution. Prepared correspondence, letters, and notices, processed outgoing mail using a postage machine, and ensured accurate and timely delivery of communications.
Administrative Support at LPM Management & Humber Property
April 1, 2011 - August 1, 2017Prepared residential leases and legal documentation, including N2, N4, N5, and other forms in compliance with RTA requirements. Processed rental payments and arrears through POS systems, cheques, and money orders while issuing accurate payment receipts and maintaining financial records. Prepared and reviewed monthly rent rolls, EFT lists, and property accrual reports to ensure accuracy and compliance with accounting procedures. Supported Human Resources functions by conducting employee orientations, maintaining personnel records, and ensuring accurate employee documentation and information management.
Education
Bookkeeping & QuickBooks Certification at Academy Computer & Employment Services
January 1, 2013 - March 18, 2026Accounting & Payroll Administrator Diploma at CDI College of Business & Technology, Windsor, ON
January 1, 2007 - March 18, 2026English Written Communications Course at St Clair College of Business & Technology, Windsor, ON
January 1, 2005 - March 18, 2026Certificate – Bookkeeping, MS Excel 2007 & QuickBooks at A.C.E.S. (Private Toronto College)
January 11, 2030 - January 1, 2013Diploma – Accounting & Payroll Diploma at CDI College of Business, Technology & Health Care
January 1, 2006 - January 1, 2007High School Diploma at J. L. Forester Secondary School
January 11, 2030 - January 1, 1990Qualifications
MS Office proficiency (Word, Excel, PowerPoint, Outlook)
January 11, 2030 - March 18, 2026Accounts Payable / Accounts Receivable
January 11, 2030 - March 18, 2026Bookkeeping
January 11, 2030 - March 18, 2026Associates Degree in Accounting and Payroll
January 11, 2030 - March 18, 2026Certificate – Bookkeeping, MS Excel 2007 & QuickBooks
January 11, 2030 - January 1, 2013Diploma – Accounting & Payroll Diploma
January 1, 2006 - January 1, 2007Industry Experience
Government, Professional Services, Media & Entertainment, Financial Services, Real Estate & Construction
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Beginner
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