Senior UX Designer & Researcher at Frontiers Media

Led the full spectrum of UX work for a new mobile experience used by thousands of editors; MVP published to iOS/Android app stores. Identified opportunities via exploratory research; designed iterations of prototypes (Figma) and ensured alignment of product teams. Enriched the mobile design system with cross-functional teams, extended design/research practices and UX ops. Co-hired 4 engineers and 1 product manager; coached 6 junior UXers; established UX processes. Led workshops with C-levels and 100+ publishing leads; reduced unnecessary outbound emails; researched AI-assisted communications; led UX workshops for three custom Salesforce tools used to manage millions of outbound communications per year to scientists.

Senior UX Researcher at YouTube

Led the UX Research for Creator CMS/Content ID redesign used by thousands of creators and strategic partners; enabled protection, monitoring and management of hundreds of millions of assets, generating $9B for rights holders as of December 2022. Defined UX strategy for Creator tooling; identified needs for new tools and analytics metrics; led exploratory research; created and validated prototyped iterations; established a research-driven road map; led UX workshops with executives and major content partners; built onboarding flows and improved collaboration.

UX Researcher at Ergosign

Lead UX design and development support for international clients within a top DAC H region-based B2B design agency; selected projects included Cardboard Machinery Manufacturer Bobst (CH), SAP (Fiori) mobile app, Nestlé UX practice, European Patent Office (Patent Examiners Service), and others. Redesigned information retrieval and examiner tools to meet accessibility standards; supported UX research, design and evaluation across HR systems and intranet projects.

UX Consultant at Ergosign

Provided user research, design and development support for online tools and enterprise software projects in the DAC H market; projects included air quality online tool (Delphi Diesel Systems) and SAP/Fiori mobile app initiatives; developed UX practices for international clients and contributed to usability improvements.