Available to hire
Customer-focused service and sales professional with 10+ years of client issue resolution, strong cash handling accuracy, and consistent retail performance. Experienced in POS transactions, product matching, inventory monitoring, and maintaining till balance through standardized procedures.
Skilled in coaching teams, triaging high-volume client inquiries, and improving service quality through root-cause analysis and corrective actions. Known for sustaining daily sales operations and supporting customer retention through needs-based selling and timely follow-up.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Work Experience
Online Educator / Team Leader (Client Services) at Last Call 24
January 1, 2014 - PresentTriage high-volume client inquiries, assess needs, respond with solutions, and coordinate cross-functional actions across time zones to ensure consistent service delivery and client satisfaction.
Online Educator / Team Leader (Client Services) at Last Call 24, Edmonton, AB
January 1, 2014 - PresentAccomplished high-volume client inquiries by triaging service requests, identifying needs, and coordinating solutions across an international support team; established scalable service operations and coached team members to follow approved delivery procedures; improved service quality and client retention across time zones.
Customer Service Associate (Retail & Automotive) at Walmart
January 1, 2011 - January 1, 2012Processed high-volume POS transactions with accuracy; identified customer needs, recommended automotive parts and household items; contributed to sales target achievement.
Customer Service Associate (Retail & Automotive) at Walmart, Edmonton, AB
January 1, 2011 - December 31, 2012Processed high-volume POS transactions with cash, debit, and credit; identified customer needs, recommended automotive parts and household items, and contributed to department sales targets; documented trends for inventory planning and replenishment.
Bakery Manager (Customer-Facing Retail) at Independent Business
January 1, 2004 - January 1, 2010Managed front-counter service, forecasting/fulfilling demand, coordinating inventory and supplier orders, and executing pricing/promotions to maintain steady customer traffic.
Bakery Manager (Customer-Facing Retail) at Independent Business, Khartoum, Sudan
January 1, 2004 - December 31, 2010Managed front-counter service, walk-in orders, and payments; forecasted demand, coordinated suppliers, and ensured stock availability; executed pricing and promotions to maintain steady customer traffic.
Education
Bachelor of Economics at Cairo University (Khartoum Campus)
January 11, 2030 - January 1, 1990Bachelor of Economics at Cairo University (Khartoum Campus), Khartoum, Sudan
January 11, 2030 - January 1, 1990Bachelor of Economics at Cairo University (Khartoum Campus), Khartoum, Sudan
January 11, 2030 - January 1, 1990Bachelor of Economics at Cairo University (Khartoum Campus)
January 1, 1990 - July 22, 2026Qualifications
General Employment Training
January 1, 2024 - March 19, 2026FOIP & FOCUS on Privacy Certificate
January 1, 2016 - March 19, 2026MICROSOFT Official Academic Course
January 1, 2011 - March 19, 2026General Employment Training
January 1, 2024 - March 19, 2026FOIP & FOCUS on Privacy Certificate
January 1, 2016 - March 19, 2026MICROSOFT Official Academic Course
January 1, 2011 - March 19, 2026General Employment Training
January 11, 2030 - January 1, 2024FOIP & FOCUS on Privacy Certificate
January 11, 2030 - January 1, 2016MICROSOFT Official Academic Course
January 11, 2030 - January 1, 2011FOIP & FOCUS on Privacy Certificate
January 11, 2030 - January 1, 2016General Employment Training
January 11, 2030 - January 1, 2024MICROSOFT Official Academic Course
January 11, 2030 - January 1, 2011General Employment Training
January 11, 2030 - January 1, 2024FOIP / Privacy Awareness Certificate
January 11, 2030 - January 1, 2016FOIP & FOCUS on Privacy Certificate
January 11, 2030 - January 1, 2016MICROSOFT Official Academic Course
January 11, 2030 - January 1, 2011FOIP / Privacy Awareness
January 11, 2030 - January 1, 2016FOIP & FOCUS on Privacy Certificate
January 11, 2030 - January 1, 2016General Employment Training
January 11, 2030 - January 1, 2024MICROSOFT Official Academic Course
January 11, 2030 - January 1, 2011General Employment Training
January 1, 2024 - July 22, 2026FOIP & FOCUS on Privacy Certificate
January 1, 2016 - July 22, 2026Microsoft Official Academic Course
January 1, 2011 - July 22, 2026FOIP & FOCUS on Privacy Certificate
January 1, 2016 - July 22, 2026General Employment Training
January 1, 2024 - July 22, 2026Microsoft Official Academic Course
January 1, 2011 - July 22, 2026Industry Experience
Retail, Education, Professional Services, Media & Entertainment, Consumer Goods
Teaching Arabic to all ,in modern easy way.
Teaching Math to grade one to 6,helping students that fear from math ,to reach point, the like, love it.
Leading new comers From, Arabs state ,Africa, to west, to integrate, fast adopt western values, respect law, know their rights, duty. Help them to establish social media, link, sites.
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