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Hi, I’m Adenike Janet Ilo, a customer-focused Call Center Agent with hands-on experience handling high-volume inbound and outbound calls in fast-paced environments. I excel at resolving customer inquiries, calming frustrated callers, and providing accurate information with a friendly, professional tone. I’m proficient with CRM systems like Stariboss to manage interactions and maintain detailed records. I’m committed to delivering excellent customer experiences and contributing to team success, always looking for ways to improve processes and service quality.…Hi, I’m Adenike Janet Ilo, a customer-focused Call Center Agent with hands-on experience handling high-volume inbound and outbound calls in fast-paced environments. I excel at resolving customer inquiries, calming frustrated callers, and providing accurate information with a friendly, professional tone. I’m proficient with CRM systems like Stariboss to manage interactions and maintain detailed records. I’m committed to delivering excellent customer experiences and contributing to team success, always looking for ways to improve processes and service quality.

Adenike Janet Ilo

Video Editor, Content Creator, Content Producer, +6

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Hi, I’m Adenike Janet Ilo, a customer-focused Call Center Agent with hands-on experience handling high-volume inbound and outbound calls in fast-paced environments. I excel at resolving customer inquiries, calming frustrated callers, and providing accurate information with a friendly, professional tone. I’m proficient with CRM systems like Stariboss to manage interactions and maintain detailed records. I’m committed to delivering excellent customer experiences and contributing to team success, always looking for ways to improve processes and service quality.…Hi, I’m Adenike Janet Ilo, a customer-focused Call Center Agent with hands-on experience handling high-volume inbound and outbound calls in fast-paced environments. I excel at resolving customer inquiries, calming frustrated callers, and providing accurate information with a friendly, professional tone. I’m proficient with CRM systems like Stariboss to manage interactions and maintain detailed records. I’m committed to delivering excellent customer experiences and contributing to team success, always looking for ways to improve processes and service quality.

Available to hire

Hi, I’m Adenike Janet Ilo, a customer-focused Call Center Agent with hands-on experience handling high-volume inbound and outbound calls in fast-paced environments. I excel at resolving customer inquiries, calming frustrated callers, and providing accurate information with a friendly, professional tone.

I’m proficient with CRM systems like Stariboss to manage interactions and maintain detailed records. I’m committed to delivering excellent customer experiences and contributing to team success, always looking for ways to improve processes and service quality.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Video Editor at Self-Employed

January 1, 2018 - Present

Edited videos for YouTube and social media content; Created engaging short-form videos with captions and effects; Improved video quality using color correction and clean audio; Delivered projects based on client needs and deadlines.

Call Center Agent at Star Times

January 1, 2013 - January 1, 2015

Handled high-volume inbound and outbound customer calls, provided prompt responses to inquiries, resolved complaints to ensure customer satisfaction, used Stariboss to manage call logs and customer records, documented interactions, followed company guidelines and call scripts, escalated complex issues to supervisors when necessary.