Hi, I’m Haythem Bel Hadj Ali. I’m a results-driven professional with over 12 years of experience spanning customer service, operations, retail, e-commerce, and international trade. I excel at coordinating with shipping and import/export partners, leading end-to-end logistics, and driving supplier coordination and workflow optimization to deliver efficiency, accuracy, and top-notch service. I thrive in fast-paced environments, enjoy building strong teams, and continuously push for SOP improvements, data-driven purchasing decisions, and higher customer satisfaction. I’m passionate about turning complex challenges into actionable plans and delivering measurable results across multi-category showrooms and cross-functional projects.

Haythem Bel Hadj Ali

Hi, I’m Haythem Bel Hadj Ali. I’m a results-driven professional with over 12 years of experience spanning customer service, operations, retail, e-commerce, and international trade. I excel at coordinating with shipping and import/export partners, leading end-to-end logistics, and driving supplier coordination and workflow optimization to deliver efficiency, accuracy, and top-notch service. I thrive in fast-paced environments, enjoy building strong teams, and continuously push for SOP improvements, data-driven purchasing decisions, and higher customer satisfaction. I’m passionate about turning complex challenges into actionable plans and delivering measurable results across multi-category showrooms and cross-functional projects.

Available to hire

Hi, I’m Haythem Bel Hadj Ali. I’m a results-driven professional with over 12 years of experience spanning customer service, operations, retail, e-commerce, and international trade. I excel at coordinating with shipping and import/export partners, leading end-to-end logistics, and driving supplier coordination and workflow optimization to deliver efficiency, accuracy, and top-notch service.

I thrive in fast-paced environments, enjoy building strong teams, and continuously push for SOP improvements, data-driven purchasing decisions, and higher customer satisfaction. I’m passionate about turning complex challenges into actionable plans and delivering measurable results across multi-category showrooms and cross-functional projects.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate

Language

Arabic
Fluent
English
Fluent
Indonesian
Fluent
French
Advanced
Malay
Beginner
Italian
Beginner
Spanish; Castilian
Beginner
German
Beginner

Work Experience

Freelancer – Research & Development at Self-employed / Freelancer
October 1, 2025 - Present
Analyze bottlenecks and solutions, potential development.
Supervisor at Ansar Gallery
April 1, 2024 - January 31, 2026
Supervise showroom operations, stock management, and sales workflow for multiple product categories. Oversee staff performance, ensure adherence to SOPs, and enhance operational efficiency. Implemented showroom display upgrade projects increasing display capacity by 15% within budget. Supported data analytics integration for purchasing, improving accuracy and decision-making. Led “Product of the Month” strategy reducing aging stock and improving sales turnover.
Assistant Manager at Fleureinternational
November 1, 2018 - January 31, 2023
Handling daily operations and logistics across multiple sectors including Manufacturing, E-Commerce, F&B, Import-Export, Real Estate. Coordinating with suppliers and shipping companies ensuring smooth operations and timely deliveries. Implementing customer service and operational development initiatives increasing efficiency and satisfaction.
Marketing Executive at Jatiproton
September 1, 2017 - October 31, 2018
Promote projects through online and offline marketing campaigns. Handled client communication and ensured customer satisfaction.
Online Marketing Executive at FL Malaysia
October 1, 2016 - July 31, 2017
Supporting e-commerce operations and digital promotions for company services. Assisting customers with online transactions and inquiries.
Guest Service Associate at Saujana Hotel & Resort
September 1, 2015 - December 31, 2015
Provided exceptional guest support for Arabic-speaking clients ensuring smooth stay and satisfaction.
Founder at NGreen
January 1, 2010 - January 31, 2014
Online business promoting camping and outdoor tools. Oversaw marketing, logistics, and customer service operations.
Freelancer – Research & Development at Freelancer
October 1, 2025 - Present
Analyze bottlenecks and develop potential solutions for research and development projects.

Education

Diploma in Management at Higher Institute of Economic Studies & Management, Tunis
January 1, 2008 - December 31, 2009
Certification in Online Marketing at Higher Institute of Economic Studies & Management, Tunis
January 1, 2010 - December 31, 2011
Spanish Language A1 at Cervantes Institute, Tunis
January 1, 2012 - December 31, 2013
German Language A1 at Goethe Institute, Tunis
January 1, 2013 - December 31, 2014
Diploma in Management at Higher Institute of Economic Studies & Management, Tunis
January 1, 2008 - January 1, 2009

Qualifications

Diploma in Management
January 1, 2008 - December 31, 2009
Certification in Online Marketing
January 1, 2010 - December 31, 2011
Spanish Language A1
January 1, 2012 - December 31, 2013
German Language A1
January 1, 2013 - December 31, 2014
Certification in Online Marketing
January 1, 2010 - January 1, 2011

Industry Experience

Retail, Consumer Goods, Manufacturing, Travel & Hospitality, Transportation & Logistics, Real Estate & Construction, Software & Internet, Media & Entertainment, Professional Services, Other, Wholesale & Distribution