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Hi, I’m Marek Forró, a detail-oriented IT & Customer Support Specialist with hands-on experience in troubleshooting, ticket management, and clear client communication. I excel at resolving both technical and user-related issues promptly while upholding high service standards. In addition to my IT work, I freelance in video editing and voice acting, blending technical proficiency with creativity. I’m proactive, collaborative, and comfortable managing end-to-end projects and collaborating with private clients and small businesses.…Hi, I’m Marek Forró, a detail-oriented IT & Customer Support Specialist with hands-on experience in troubleshooting, ticket management, and clear client communication. I excel at resolving both technical and user-related issues promptly while upholding high service standards. In addition to my IT work, I freelance in video editing and voice acting, blending technical proficiency with creativity. I’m proactive, collaborative, and comfortable managing end-to-end projects and collaborating with private clients and small businesses.

Marek Forró

Video Editor, Voiceover Artist, Voice Actor, +4

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Hi, I’m Marek Forró, a detail-oriented IT & Customer Support Specialist with hands-on experience in troubleshooting, ticket management, and clear client communication. I excel at resolving both technical and user-related issues promptly while upholding high service standards. In addition to my IT work, I freelance in video editing and voice acting, blending technical proficiency with creativity. I’m proactive, collaborative, and comfortable managing end-to-end projects and collaborating with private clients and small businesses.…Hi, I’m Marek Forró, a detail-oriented IT & Customer Support Specialist with hands-on experience in troubleshooting, ticket management, and clear client communication. I excel at resolving both technical and user-related issues promptly while upholding high service standards. In addition to my IT work, I freelance in video editing and voice acting, blending technical proficiency with creativity. I’m proactive, collaborative, and comfortable managing end-to-end projects and collaborating with private clients and small businesses.

Available to hire

Hi, I’m Marek Forró, a detail-oriented IT & Customer Support Specialist with hands-on experience in troubleshooting, ticket management, and clear client communication. I excel at resolving both technical and user-related issues promptly while upholding high service standards.

In addition to my IT work, I freelance in video editing and voice acting, blending technical proficiency with creativity. I’m proactive, collaborative, and comfortable managing end-to-end projects and collaborating with private clients and small businesses.

Skills

DaVinci Resolve Studio

Microsoft Office

Microsoft Word

Microsoft Excel

Experience Level

DaVinci Resolve Studio

Expert

Microsoft Office

Expert

Microsoft Word

Expert

Microsoft Excel

Intermediate

Language

Slovak

Fluent

English

Fluent

Work Experience

Customer Support Specialist at Concentrix

June 1, 2025 - Present

Provide technical and non-technical support to consumers, ensuring timely issue resolution. Collaborate with team members to meet performance and quality targets. Apply strong problem-solving skills to improve customer satisfaction.

Freelancer – Video Editing & Voice Acting at Self-employed

January 1, 2024 - June 1, 2025

Produced video editing and voiceover projects for individual clients and small businesses. Delivered tailored media solutions, meeting strict deadlines and quality standards. Managed client communications, project revisions, and final delivery independently.

IT/Technical Support Specialist at SOITRON, s.r.o.

February 1, 2022 - December 31, 2023

Monitored and allocated incoming support tickets to meet SLA requirements. Provided assistance with network and proxy issues while coordinating with technical teams. Maintained Outlook mailboxes and performed various IT administrative tasks. Supported service quality improvements in a high-volume IT environment.

Freelancer – Video Editing & Voice Acting at Self-employed / Freelancer

January 1, 2024 - June 1, 2025

Customer Support Specialist at Concentrix Sofia, Bulgaria

June 1, 2025 - Present

Provide high-quality technical and non-technical support to customers. Troubleshoot and resolve product- and service-related issues promptly. Collaborate with team members to achieve performance, accuracy, and satisfaction targets. Apply analytical thinking to improve customer experience and service efficiency.

Freelancer – Video Editing & Voice Acting at Bratislava, Slovak Republic

January 1, 2024 - June 1, 2025

Produced professional video and voiceover projects for private clients and small businesses. Delivered customized media solutions, meeting strict quality and delivery standards. Managed end-to-end project communication, revisions, and delivery independently.