Designed and implemented end-to-end moderation KPI systems (quality, efficiency, cost), built centralized Moderation Data Catalog to standardize data definitions and reduce inconsistencies; led cost optimization by simplifying moderation workflows; automated data pipelines and reporting; launched global QA mechanisms across multiple BPO sites; developed RCA frameworks and outlier detection programs to improve moderator performance.

Demand Planning at Google

January 1, 2022 - May 1, 2023

APAC Regional Demand Planning for Google Hardware (Pixel Watch and accessories). Created long- and short-term forecasts by combining statistical models with market, customer, and commercial inputs; managed constraint/unconstraint Sell-in and Sell-out forecasts, coordinated with supply to secure short-term supply; performed stock replenishment to maintain required WOS and high in-stock rates; participated in CPFR meetings with APAC retail and channel partners; analyzed data to drive corrective actions to improve KPIs (inventory turnover, late delivery ratio, lead times); assessed excess inventory and obsolescence; developed Excel tools to automate processes.

Supply Chain Data Management / Analytics at ASM International

December 1, 2019 - January 31, 2022

Defined data policy and governance; procured and managed supplier performance data; designed dashboards in Power BI; performed data preparation and KPI reporting for purchasing, planning and inventory control; managed outsourced master data entry and published data policies; supported SAP Ariba supplier portal onboarding and data migration validation.

Business Analyst at Toyota Tsusho Asia Pacific Pte Ltd

March 1, 2018 - November 30, 2019

Provided business analysis and system support for an in-house SCM system; gathered requirements, translated to technical specs; managed automation projects to improve sales operations; led Kaizen initiatives including barcode label redesign for real-time stock tracing; conducted user acceptance testing, test case creation, user training and documentation.

Regional Supply Chain Planner at Hewlett-Packard Inc, Singapore

April 1, 2015 - February 28, 2018

Demand management and inventory planning for Graphics Solutions Business; developed supply plans for ~$135M in annual sales and $65M in inventory, achieving forecast accuracy improvement to 85% of actual; managed SKU transitions, collaborated with logistics to reduce airfreight costs and ensure timely delivery; maintained KPI performance and revenue growth during month/quarter-end deadlines; prepared customs documents for NPI and obsolescence risks.