Hi, I’m Thao To, a customer-focused professional based in Winnipeg with hands-on experience in retail, hospitality, and social media coordination. I excel at building strong client relationships, delivering excellent service, and driving brand presence through engaging content. I’m a proactive problem-solver who thrives in collaborative environments and takes ownership of projects from concept to execution. I’m also comfortable coordinating events, merchandising, and training teammates to uphold brand standards. In my free time I create and edit content for Instagram and TikTok, helping to promote products and events while balancing customer needs with business goals. I’m friendly, reliable, and detail-oriented, always looking for opportunities to improve processes and results while keeping a positive team vibe.

Hi, I’m Thao To, a customer-focused professional based in Winnipeg with hands-on experience in retail, hospitality, and social media coordination. I excel at building strong client relationships, delivering excellent service, and driving brand presence through engaging content. I’m a proactive problem-solver who thrives in collaborative environments and takes ownership of projects from concept to execution. I’m also comfortable coordinating events, merchandising, and training teammates to uphold brand standards. In my free time I create and edit content for Instagram and TikTok, helping to promote products and events while balancing customer needs with business goals. I’m friendly, reliable, and detail-oriented, always looking for opportunities to improve processes and results while keeping a positive team vibe.

Available to hire

Hi, I’m Thao To, a customer-focused professional based in Winnipeg with hands-on experience in retail, hospitality, and social media coordination. I excel at building strong client relationships, delivering excellent service, and driving brand presence through engaging content. I’m a proactive problem-solver who thrives in collaborative environments and takes ownership of projects from concept to execution. I’m also comfortable coordinating events, merchandising, and training teammates to uphold brand standards.

In my free time I create and edit content for Instagram and TikTok, helping to promote products and events while balancing customer needs with business goals. I’m friendly, reliable, and detail-oriented, always looking for opportunities to improve processes and results while keeping a positive team vibe.

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Language

English
Fluent
Vietnamese
Fluent

Work Experience

Client Advisor at RBC Royal Bank of Canada
December 1, 2023 - Present
Proactively engaged with clients in the branch, delivering excellent customer service by completing transactions, identifying opportunities for advice and solutions, and initiating partner introductions. Took ownership of resolving and presenting client banking problems, contributed to team results, and maintained relationships with partners. Supported daily store targets and ensured consistent brand standards across interactions.
Key Lead at Knix
October 1, 2023 - January 31, 2024
Created a comfortable and uplifting end-to-end experience for Knix customers. Led product fittings to ensure customers buy the correct size first time, coached and developed Sales Associates, and maintained shop standards. Opened/clsoed the shop, supported staff training and events, and ensured merchandising aligned with brand guidelines.
Beauty Advisor / Key Holder / Social Media Coordinator at Unique Bunny
February 1, 2021 - September 30, 2023
Advised customers on Korean and Japanese cosmetics; focused on driving store sales and growth. Restocked merchandise, managed inventory, and balanced customer needs with expectations. Reported daily sales, empowered the team, and led social media efforts by creating Instagram Reels and TikTok videos, editing content for Instagram, Facebook, and TikTok, and contributing to social media strategy.
Sales Associate at Tommy Hilfiger, Outlet Collection Winnipeg
October 1, 2019 - November 1, 2020
Recommended, located, and helped customers obtain merchandise based on needs and desires. Provided excellent customer service and maintained proper product displays to support in-store branding and sales targets.
Data Entry / Volunteer at Canada Homestay Network
September 1, 2019 - December 1, 2020
Conducted calls to hosts to clarify and confirm international student arrivals; performed pre-screen calls and entered data into the host database. Followed up on relationships between international students and hosts and contributed to sharing information about Vietnamese culture to assist education.

Education

Bachelor of Arts at University of Manitoba
September 1, 2016 - October 1, 2022

Qualifications

Dean's Honour List - Fall Term 2020
September 1, 2020 - December 1, 2020

Industry Experience

Retail, Financial Services