Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a Computer Science undergraduate with hands-on experience in customer-facing roles and AI-powered bot development. I enjoy turning complex problems into practical solutions and collaborating with diverse teams to achieve service excellence. I am passionate about technology, continuous learning, and professional development, and I aim to apply my programming and testing skills to real-world projects while expanding my expertise in AI and software engineering.…I am a Computer Science undergraduate with hands-on experience in customer-facing roles and AI-powered bot development. I enjoy turning complex problems into practical solutions and collaborating with diverse teams to achieve service excellence. I am passionate about technology, continuous learning, and professional development, and I aim to apply my programming and testing skills to real-world projects while expanding my expertise in AI and software engineering.

Angel Plloca





I am a Computer Science undergraduate with hands-on experience in customer-facing roles and AI-powered bot development. I enjoy turning complex problems into practical solutions and collaborating with diverse teams to achieve service excellence. I am passionate about technology, continuous learning, and professional development, and I aim to apply my programming and testing skills to real-world projects while expanding my expertise in AI and software engineering.…I am a Computer Science undergraduate with hands-on experience in customer-facing roles and AI-powered bot development. I enjoy turning complex problems into practical solutions and collaborating with diverse teams to achieve service excellence. I am passionate about technology, continuous learning, and professional development, and I aim to apply my programming and testing skills to real-world projects while expanding my expertise in AI and software engineering.

Available to hire

I am a Computer Science undergraduate with hands-on experience in customer-facing roles and AI-powered bot development. I enjoy turning complex problems into practical solutions and collaborating with diverse teams to achieve service excellence.

I am passionate about technology, continuous learning, and professional development, and I aim to apply my programming and testing skills to real-world projects while expanding my expertise in AI and software engineering.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Macedonian

Fluent

Albanian

Intermediate

Italian

Intermediate

Work Experience

Programming Lab Assistant at University of York, Europe Campus

January 1, 2025 - Present

Assisted students during programming lab sessions in Java. Supported learning in programming fundamentals, algorithmic thinking, and problem-solving. Helped debug code, explain concepts, and guide students through exercises. Reinforced understanding of programming methodology and basic software design principles.

AI Customer Support Bot Developer (Contract / Project-Based)

January 1, 2024 - January 1, 2025

Designed and deployed AI-powered customer support bots for local businesses. Automated customer inquiries, reducing response times and improving service efficiency. Customized conversational logic and workflows based on client needs.

Freelance Software Tester at Test IO

January 1, 2024 - Present

Perform functional and exploratory testing on web and mobile applications. Identify, document, and report software bugs following structured test cases and quality standards. Provide detailed feedback to improve usability, performance, and reliability of real-world products.

Tour Guide – Macedonia

January 1, 2023 - January 1, 2025

Delivered guided tours to diverse groups, ensuring a positive visitor experience. Developed strong communication, presentation, and people-management skills. Managed schedules, coordinated logistics, and resolved issues. Strengthened teamwork, adaptability, and client-relations experience.