Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Joe Wooden—a digital services professional with over two years' experience delivering user-centered solutions in a large local government setting. I’ve helped make online processes accessible, intuitive, and responsive for diverse communities, combining user research with practical design to improve service delivery. I’m currently pursuing an MSc in Digital and Technology Solutions (MERIT) at Henley Business School, University of Reading, while applying agile methods and AI-driven insights to real-world challenges. I value collaborative teamwork, clear communication, and thoughtful content design that scales across large organizations.…Hi, I’m Joe Wooden—a digital services professional with over two years' experience delivering user-centered solutions in a large local government setting. I’ve helped make online processes accessible, intuitive, and responsive for diverse communities, combining user research with practical design to improve service delivery. I’m currently pursuing an MSc in Digital and Technology Solutions (MERIT) at Henley Business School, University of Reading, while applying agile methods and AI-driven insights to real-world challenges. I value collaborative teamwork, clear communication, and thoughtful content design that scales across large organizations.

Joe Wooden





Hi, I’m Joe Wooden—a digital services professional with over two years' experience delivering user-centered solutions in a large local government setting. I’ve helped make online processes accessible, intuitive, and responsive for diverse communities, combining user research with practical design to improve service delivery. I’m currently pursuing an MSc in Digital and Technology Solutions (MERIT) at Henley Business School, University of Reading, while applying agile methods and AI-driven insights to real-world challenges. I value collaborative teamwork, clear communication, and thoughtful content design that scales across large organizations.…Hi, I’m Joe Wooden—a digital services professional with over two years' experience delivering user-centered solutions in a large local government setting. I’ve helped make online processes accessible, intuitive, and responsive for diverse communities, combining user research with practical design to improve service delivery. I’m currently pursuing an MSc in Digital and Technology Solutions (MERIT) at Henley Business School, University of Reading, while applying agile methods and AI-driven insights to real-world challenges. I value collaborative teamwork, clear communication, and thoughtful content design that scales across large organizations.

Available to hire

Hi, I’m Joe Wooden—a digital services professional with over two years’ experience delivering user-centered solutions in a large local government setting. I’ve helped make online processes accessible, intuitive, and responsive for diverse communities, combining user research with practical design to improve service delivery.

I’m currently pursuing an MSc in Digital and Technology Solutions (MERIT) at Henley Business School, University of Reading, while applying agile methods and AI-driven insights to real-world challenges. I value collaborative teamwork, clear communication, and thoughtful content design that scales across large organizations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

German

Advanced

English

Fluent

Work Experience

Volunteer at Refugee Community Kitchen

October 1, 2022 - October 31, 2022

Worked in the kitchen and served refugees in refugee camps. Dealt with extreme pressure as COVID-19 set in and other charities closed. Worked over 14-hour days, constantly collaborating to find new ways to improve efficiency.

Research and Communications Officer at Social Founder Network

March 1, 2022 - October 1, 2022

Worked within a not-for-profit organization supporting, connecting, and promoting founders of charitable organizations. Conducted interviews with social founders and authored blog content highlighting their work and impact. Built and maintained relationships with clients and media contacts. Planned and delivered events to facilitate collaboration among social founders, managing promotion, logistics, and coordination. Researched local community needs and produced a comprehensive needs assessment report. Identified funding opportunities and prepared grant and funding applications. Managed and created content for organizational social media platforms. Completed ad-hoc administrative and operational tasks as required.

User Experience Support Officer at London Borough of Redbridge Council

January 1, 2022 - January 1, 2025

Supported improvements to user experience across council digital services, ensuring online processes were accessible, intuitive, and responsive to resident needs. Conducted user research to identify pain points and opportunities across key service areas. Collaborated with service teams, developers, and designers to support effective project delivery. Applied WCAG 2.2 accessibility standards to ensure inclusive digital services. Analyzed website performance and user behaviour using Google Analytics (GA4). Evaluated and improved user journeys across multiple departmental systems. Tested new digital features and service prototypes to inform iteration and improvement. Worked within Agile delivery frameworks. Learned from leading content design experts (Content Design London) to understand how to design and implement content at scale within a large organization. Carried out business-as-usual activities, including web approvals using the Umbraco backend system and conducting project governan

Teacher Assistant at Berlin Brandenburg International School

August 1, 2021 - December 1, 2021

Worked full-time as a Teaching Assistant for a Grade 2 class (ages 7–8) at an international school. Supported classroom instruction alongside lead teachers, assisting students with learning tasks and managing classroom behaviour. Provided targeted one-to-one and small-group support outside the classroom, focusing on students requiring additional academic assistance. Built strong collaborative relationships with class teachers, offering practical support to reduce workload and enhance classroom effectiveness. Undertook wider school responsibilities, contributing to smooth daily operations and maintaining a safe, positive, and productive learning environment.

Volunteer at Refugee Community Kitchen

February 1, 2020 - March 1, 2020

Team Leader at NNLS Drop-in Centre for Destitute Asylum Seekers

January 1, 2016 - January 1, 2020

Led a volunteer team responsible for coordinating clients requesting consultations with medical and legal professionals. Maintained positive team dynamics while providing sensitive support to vulnerable clients affected by trauma related to their home countries. Supervised and engaged groups of children in recreational and sports activities.