user1571240

Conducted performance evaluations on interpreters and delivered feedback to enhance team effectiveness and quality standards. Managed and prioritized Jira workflows to ensure timely task completion and alignment with quality norms. Handled customer complaints about interpreters and provided training on proper interpreter protocol. Compiled regular reports for Project and Account Managers. Recruited and onboarded 50+ language evaluators, boosting team capacity and reducing customer complaints. Provided professional Spanish interpretation services, ensuring client satisfaction while maintaining accuracy and confidentiality. Collaborated with OPI department colleagues in meetings, offering insightful commentary.