KF

Kym Fidock

Available to hire

I have spent over four decades in the workforce, building a diverse career across factory work, radio broadcasting, voice-over talent, and more recently, sales, technology, and services in the telecommunications sector.

About

I have spent over four decades in the workforce, building a diverse career across factory work, radio broadcasting, voice-over talent, and more recently, sales, technology, and services in the telecommunications sector. This broad background has taught me to be versatile and adaptable, and to connect with a wide range of people—from well-known Australian celebrities to everyday customers. I am passionate about broadcasting and customer support, and I strive to deliver exceptional care and satisfaction. My guiding principle in customer service is under promise and over deliver. I am eager to continue applying these skills in keeping customers happy and helping teams succeed. I know I still have a lot to give and am excited to contribute wherever I can.
I have my own recording studio where I can create quality voice-overs using Audacity and Adobe Audition.

  • Joined March 2026

Industry experience

  • Telecommunications
  • Media & Entertainment
  • Manufacturing

Projects · 1

Work experience· 6 roles

Sales, Service & Support Specialist · TelcoEdgeJan 2010 – Dec 2025 · 16 yrs

Responsible for sales, service and support, including client follow-up to ensure satisfaction with TelcoEdge services. Designed and managed both simple and complex hosted telephony solutions (IVRs, call routing, postcode routing, and call queuing) and troubleshot issues related to phone, fax, and SMS services. Maintained proactive contact with clients to ensure continued satisfaction and attended client meetings to discuss feature implementations. Achievements included high-scoring customer reviews.

Breakfast Presenter, Producer, Copywriter, Sports Show Panel Operator, and Events Host · Radio Station 5MU and Power FMJul 2006 – Nov 2010 · 4 yrs 5 mos

Delivered engaging breakfast show during weekday mornings, produced commercials and promos, created station imaging audio, and handled copywriting and events hosting. Worked closely with audiences and advertisers to deliver entertaining and effective content.

Morning and Afternoon Presenter, Copywriter, and Events Host · Radio Station 5CS and Magic 105.9 FMNov 1998 – Jul 2006 · 7 yrs 9 mos

Hosted morning and afternoon shows, produced commercials, performed copywriting, and hosted public events.

On-air Presenter, Copywriter, and Production · Radio 4VL Charleville StationJul 1997 – Jul 1998 · 1 yr 1 mo
Truck Driver · Chapman’s SmallgoodsDec 1995 – May 1998 · 2 yrs 6 mos
Heavy Machinery Operator · Michell WoolMay 1990 – Dec 1995 · 5 yrs 8 mos

Education

Year 11 · Maitland Area School, South Australia2030 – 1984
Radio Broadcasting Foundation · Katheryn Dean School of Radio2030 – 2026

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