I have spent over four decades in the workforce, building a diverse career across factory work, radio broadcasting, voice-over talent, and more recently, sales, technology, and services in the telecommunications sector. This broad background has taught me to be versatile and adaptable, and to connect with a wide range of people—from well-known Australian celebrities to everyday customers. I am passionate about broadcasting and customer support, and I strive to deliver exceptional care and satisfaction. My guiding principle in customer service is under promise and over deliver. I am eager to continue applying these skills in keeping customers happy and helping teams succeed. I know I still have a lot to give and am excited to contribute wherever I can. I have my own recording studio where I can create quality voice-overs using Audacity and Adobe Audition.

Kym Fidock

I have spent over four decades in the workforce, building a diverse career across factory work, radio broadcasting, voice-over talent, and more recently, sales, technology, and services in the telecommunications sector. This broad background has taught me to be versatile and adaptable, and to connect with a wide range of people—from well-known Australian celebrities to everyday customers. I am passionate about broadcasting and customer support, and I strive to deliver exceptional care and satisfaction. My guiding principle in customer service is under promise and over deliver. I am eager to continue applying these skills in keeping customers happy and helping teams succeed. I know I still have a lot to give and am excited to contribute wherever I can. I have my own recording studio where I can create quality voice-overs using Audacity and Adobe Audition.

Available to hire

I have spent over four decades in the workforce, building a diverse career across factory work, radio broadcasting, voice-over talent, and more recently, sales, technology, and services in the telecommunications sector. This broad background has taught me to be versatile and adaptable, and to connect with a wide range of people—from well-known Australian celebrities to everyday customers. I am passionate about broadcasting and customer support, and I strive to deliver exceptional care and satisfaction. My guiding principle in customer service is under promise and over deliver. I am eager to continue applying these skills in keeping customers happy and helping teams succeed. I know I still have a lot to give and am excited to contribute wherever I can.
I have my own recording studio where I can create quality voice-overs using Audacity and Adobe Audition.

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Experience Level

Expert
Expert

Work Experience

Sales, Service & Support Specialist at TelcoEdge
January 1, 2010 - December 1, 2025
Responsible for sales, service and support, including client follow-up to ensure satisfaction with TelcoEdge services. Designed and managed both simple and complex hosted telephony solutions (IVRs, call routing, postcode routing, and call queuing) and troubleshot issues related to phone, fax, and SMS services. Maintained proactive contact with clients to ensure continued satisfaction and attended client meetings to discuss feature implementations. Achievements included high-scoring customer reviews.
Breakfast Presenter, Producer, Copywriter, Sports Show Panel Operator, and Events Host at Radio Station 5MU and Power FM
July 1, 2006 - November 1, 2010
Delivered engaging breakfast show during weekday mornings, produced commercials and promos, created station imaging audio, and handled copywriting and events hosting. Worked closely with audiences and advertisers to deliver entertaining and effective content.
Morning and Afternoon Presenter, Copywriter, and Events Host at Radio Station 5CS and Magic 105.9 FM
November 1, 1998 - July 1, 2006
Hosted morning and afternoon shows, produced commercials, performed copywriting, and hosted public events.
On-air Presenter, Copywriter, and Production at Radio 4VL Charleville Station
July 1, 1997 - July 1, 1998
On-air presenting, copywriting, and involvement in production.
Truck Driver at Chapman’s Smallgoods
December 1, 1995 - May 1, 1998
Delivered meat and smallgoods to supermarkets, butcher shops, and delicatessens across the Yorke Peninsula.
Heavy Machinery Operator at Michell Wool
May 1, 1990 - December 1, 1995
Operated heavy machinery to process sheepskin and wool from raw state to finished products for local and international markets.

Education

Year 11 at Maitland Area School, South Australia
January 11, 2030 - August 1, 1984
Radio Broadcasting Foundation at Katheryn Dean School of Radio
January 11, 2030 - March 23, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Telecommunications, Media & Entertainment, Manufacturing
    uniE603 K.F. - Woomera Heritage & information centre and other ads.
    My role at the radio station was to copywrite, voice and produce the commercials.