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I am a reliable and detail-oriented professional with hands-on experience in customer service, credentialing, and remote operations. I excel at maintaining accurate records, managing emails and social media marketing, and delivering smooth daily operations that help teams stay on track. I thrive in both independent and collaborative settings, and I’m comfortable using tools like Asana, Notion, Airtable, Slack, Zoom, and various CRM platforms. I am passionate about delivering high-quality outcomes and creating strong, positive experiences for clients and teammates alike.…I am a reliable and detail-oriented professional with hands-on experience in customer service, credentialing, and remote operations. I excel at maintaining accurate records, managing emails and social media marketing, and delivering smooth daily operations that help teams stay on track. I thrive in both independent and collaborative settings, and I’m comfortable using tools like Asana, Notion, Airtable, Slack, Zoom, and various CRM platforms. I am passionate about delivering high-quality outcomes and creating strong, positive experiences for clients and teammates alike.

Asti Damayanti

Content Producer, Content Designer, Content Creator, +2

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I am a reliable and detail-oriented professional with hands-on experience in customer service, credentialing, and remote operations. I excel at maintaining accurate records, managing emails and social media marketing, and delivering smooth daily operations that help teams stay on track. I thrive in both independent and collaborative settings, and I’m comfortable using tools like Asana, Notion, Airtable, Slack, Zoom, and various CRM platforms. I am passionate about delivering high-quality outcomes and creating strong, positive experiences for clients and teammates alike.…I am a reliable and detail-oriented professional with hands-on experience in customer service, credentialing, and remote operations. I excel at maintaining accurate records, managing emails and social media marketing, and delivering smooth daily operations that help teams stay on track. I thrive in both independent and collaborative settings, and I’m comfortable using tools like Asana, Notion, Airtable, Slack, Zoom, and various CRM platforms. I am passionate about delivering high-quality outcomes and creating strong, positive experiences for clients and teammates alike.

Available to hire

I am a reliable and detail-oriented professional with hands-on experience in customer service, credentialing, and remote operations. I excel at maintaining accurate records, managing emails and social media marketing, and delivering smooth daily operations that help teams stay on track.

I thrive in both independent and collaborative settings, and I’m comfortable using tools like Asana, Notion, Airtable, Slack, Zoom, and various CRM platforms. I am passionate about delivering high-quality outcomes and creating strong, positive experiences for clients and teammates alike.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Indonesian

Fluent

English

Fluent

Work Experience

Virtual Assistant at Frontier Lab Laboratories SEA & SG Lab Forum

May 1, 2024 - April 30, 2025

Managed email and social media marketing across LinkedIn, Instagram, Facebook, and YouTube. Executed end-to-end promotional campaigns for major events including AMC 2024 and Frontier Lab International E-Symposium. Designed event visuals, landing pages, and optimized websites for mobile compatibility and SEO. Created animated video content and served as MC during international webinars.

Credentialing Specialist

January 1, 2022 - January 1, 2023

Verified credentials for over 100 nurses daily, including licenses, certificates, health records, and education history. Ensured professionals passed background checks before assignments. Managed shift cancellations and communicated credential issues via SMS and email.

Relationship Representative at Bunny Home Care

April 1, 2023 - November 1, 2023

Conducted online research to generate 35–45 prospect lists per week using Asana. Reached out to 35–60 prospects per day via Google Voice and conducted qualification follow-up calls. Provided responsive customer service throughout the application and onboarding process.

Customer Service Agent

October 1, 2019 - December 1, 2021

Delivered customer support for an active e-commerce brand, collaborating with cross-functional teams and a proprietary trading firm. Handled 100+ emails, responded to 15–30 Trustpilot reviews, and managed up to 50 live chats daily. Created knowledge base documents aligned with client policies. Completed training programs focused on customer service excellence.