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I help businesses grow their online presence through structured content strategy and hands-on social media execution. With a background in B2B SaaS and experience working with global stakeholders, I bring a strong mix of strategic thinking and operational delivery to every project. Alongside my professional experience, I’ve built and managed my own content brand, where I create, edit, and optimize content across YouTube, Instagram, and TikTok. This includes content planning, storytelling, copywriting, and performance analysis, with a strong focus on engagement, reach, and audience growth. I specialize in turning ideas into clear, actionable content systems — from defining content calendars and platform strategies to repurposing long-form content into high-performing short-form assets. My approach is data-driven, continuously testing and refining content based on performance insights to maximize impact. I’m comfortable working independently or advising teams, helping businesses establish a strong digital presence, improve visibility, and build meaningful connections with their audience.…I help businesses grow their online presence through structured content strategy and hands-on social media execution. With a background in B2B SaaS and experience working with global stakeholders, I bring a strong mix of strategic thinking and operational delivery to every project. Alongside my professional experience, I’ve built and managed my own content brand, where I create, edit, and optimize content across YouTube, Instagram, and TikTok. This includes content planning, storytelling, copywriting, and performance analysis, with a strong focus on engagement, reach, and audience growth. I specialize in turning ideas into clear, actionable content systems — from defining content calendars and platform strategies to repurposing long-form content into high-performing short-form assets. My approach is data-driven, continuously testing and refining content based on performance insights to maximize impact. I’m comfortable working independently or advising teams, helping businesses establish a strong digital presence, improve visibility, and build meaningful connections with their audience.

Eduardo M. Rosales

Project Manager, Product Designer, Web Developer, +2

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I help businesses grow their online presence through structured content strategy and hands-on social media execution. With a background in B2B SaaS and experience working with global stakeholders, I bring a strong mix of strategic thinking and operational delivery to every project. Alongside my professional experience, I’ve built and managed my own content brand, where I create, edit, and optimize content across YouTube, Instagram, and TikTok. This includes content planning, storytelling, copywriting, and performance analysis, with a strong focus on engagement, reach, and audience growth. I specialize in turning ideas into clear, actionable content systems — from defining content calendars and platform strategies to repurposing long-form content into high-performing short-form assets. My approach is data-driven, continuously testing and refining content based on performance insights to maximize impact. I’m comfortable working independently or advising teams, helping businesses establish a strong digital presence, improve visibility, and build meaningful connections with their audience.…I help businesses grow their online presence through structured content strategy and hands-on social media execution. With a background in B2B SaaS and experience working with global stakeholders, I bring a strong mix of strategic thinking and operational delivery to every project. Alongside my professional experience, I’ve built and managed my own content brand, where I create, edit, and optimize content across YouTube, Instagram, and TikTok. This includes content planning, storytelling, copywriting, and performance analysis, with a strong focus on engagement, reach, and audience growth. I specialize in turning ideas into clear, actionable content systems — from defining content calendars and platform strategies to repurposing long-form content into high-performing short-form assets. My approach is data-driven, continuously testing and refining content based on performance insights to maximize impact. I’m comfortable working independently or advising teams, helping businesses establish a strong digital presence, improve visibility, and build meaningful connections with their audience.

Available to hire

I help businesses grow their online presence through structured content strategy and hands-on social media execution. With a background in B2B SaaS and experience working with global stakeholders, I bring a strong mix of strategic thinking and operational delivery to every project.

Alongside my professional experience, I’ve built and managed my own content brand, where I create, edit, and optimize content across YouTube, Instagram, and TikTok. This includes content planning, storytelling, copywriting, and performance analysis, with a strong focus on engagement, reach, and audience growth.

I specialize in turning ideas into clear, actionable content systems — from defining content calendars and platform strategies to repurposing long-form content into high-performing short-form assets. My approach is data-driven, continuously testing and refining content based on performance insights to maximize impact.

I’m comfortable working independently or advising teams, helping businesses establish a strong digital presence, improve visibility, and build meaningful connections with their audience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

French

Advanced

Polish

Beginner

Dutch

Beginner

Work Experience

Technical Customer Success Manager (Public Sector/Majors) at Zoom

September 1, 2020 - November 1, 2025

Primary technical advisor for enterprise customers across public sector and financial services in EMEA. Managed the technical lifecycle of Zoom deployments, including integrations (SSO/SAML, SCIM, APIs, Zoom Rooms), resolving complex issues, and collaborating with Engineering and Product teams to ensure reliability and scalability. Led high-severity escalations, coordinated cross-functional war rooms, and delivered workshops and architectural guidance to customer IT and engineering teams.

Founder & Digital Media Producer at Spicy Euro Fusion

June 1, 2024 - Present

Founded and operate an independent travel media project. Responsible for content strategy, end-to-end production, and analytics-driven audience growth across YouTube, Instagram, TikTok, and web channels. Manages multi-platform distribution, 4K video production, and data-driven optimization of content performance.

Technical Support Engineer (Enterprise EMEA) at Zoom

June 1, 2019 - September 1, 2020

Provided advanced troubleshooting for enterprise customers across Zoom Meetings, Rooms, and Cloud infrastructure. Collaborated with Engineering to triage bugs, analyze logs, and reproduce complex issues. Supported customer IT teams with network configuration and deployment readiness; contributed to enterprise onboarding and technical validation.

Technical Support Engineer (Cloud Lab Implementations for Education) at ReadyTech

January 1, 2018 - June 1, 2019

Managed cloud lab implementation projects including VDI/VMDK/VMware image migration. Coordinated customer requirements, timelines, and technical deployment plans; troubleshot virtualization and networking issues during project delivery.

Test Engineer (Access Policy Manager) at F5 Networks

July 1, 2016 - July 1, 2017

Tested BIG-IP APM environments including VDI, proxies, authentication systems, and SSL/TLS. Used Wireshark, load balancers, and Citrix environments for validation.

Migration Consultant / Project Lead at Microsoft

August 1, 2015 - June 1, 2016

Led mailbox migration projects to Office 365 across Exchange, IBM Notes, Gmail, and IMAP. Conducted project planning, readiness assessments, risk analysis, and stakeholder communications throughout migration lifecycles.

Technical Support Engineer at Symantec

November 1, 2013 - August 1, 2015

Provided enterprise technical support for Endpoint Protection, addressing malware mitigation, vulnerability remediation, and security configuration. Diagnosed issues across networking, Windows/Linux, Active Directory, and Exchange; supported security infrastructure including Firewalls, IDS/IPS, NAC, and endpoint policies.

IT Support Engineer at Danfoss

January 1, 2012 - November 1, 2013

Delivered EMEA Help Desk support, resolving workstation, OS, and network issues. Managed Active Directory, Exchange, imaging, and endpoint configuration; supported TCP/IP networking, DNS, DHCP, and Windows systems.

Software Test Engineer at Lionbridge Poland

March 1, 2011 - December 1, 2011

Performed manual testing on consumer software and mobile platforms; documented defects and contributed to QA processes for major platforms.

Network Engineer at Grupo Salinas

January 1, 2008 - December 1, 2010

Managed Enterprise LAN/WLAN infrastructure, including routing, switching, and network monitoring. Configured Cisco networking environments with VLANs, routing protocols, and VoIP; supported reliability and performance across Layer 2/3 infrastructure.