Available to hire
Very qualified and experienced customer service representative and translator. I identify a customer’s needs in order to resolve problems and to generate orders.
As I speak English, German, French, Spanish and Italian I am able to overcome linguistic and cultural barriers in order to find new customers and to organize research and translation projects as well as cultural events.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
German
Fluent
French
Fluent
Spanish; Castilian
Fluent
Italian
Fluent
Work Experience
Freelance Customer Service Agent, Translator at You Gov Lausanne; Alma Translations Bern
May 1, 2024 - PresentTranslations (Ger/Fr/Eng/Span); Hotline support for construction industry; freelance assignments
Customer Service Agent at Profi Contact
September 1, 2022 - May 1, 2024Call Agent for the health insurance hotline; Translations Ger/Fr/Eng/It; customer service via telephone/e-mail/chat/Social Media
Allrounder, Customer Service Assistant, Translator at Medgate Basel; Batmaid Lausanne; Epona Lausanne
March 1, 2022 - August 1, 2022Customer service via telephone/e-mail/chat/Social Media; Translations Ger/Fr/Eng/Span
Call Agent at Medi24 AG
October 1, 2020 - February 1, 2021Customer service via telephone/e-mail/chat
Customer Service Agent, Translator at Ok Jobs Lausanne; Capita Lausanne
January 1, 2015 - January 1, 2020Customer service via telephone/e-mail/chat; Translations Ger/Fr/Eng
Order Management Specialist, Translator at Bluecoat Fribourg; Gainsbrook Fribourg; Tempobrain Bern
August 1, 2008 - January 1, 2015Customer service; order management via telephone/e-mail/chat/Social Media; Content Generation; Translations Ger/Fr/Eng/Span/It
Customer Service, Order Management, Event Organisation, Language Teacher at Topical Net (Köln); DIN Institut (Berlin); Deutsche Telekom (Bonn); Schülerhilfe (Bornheim); Harte Hanks (Uxbridge / London); Frauen Museum Bonn (Freelance)
January 1, 1995 - July 1, 2008Customer service, order management via telephone/e-mail/chat/Social Media; Event organisation; Language teaching (English, French, Spanish, German); Translation / research projects
Freelance Customer Service Agent, translator at You Gov Lausanne; Alma Translations Bern and others
May 1, 2024 - PresentFreelance customer service agent and translator; translations, Ger/Fr/Eng/Span; hotline projects for construction industry
Customer Service Agent at Profi Contact, Biel/Bienne
September 1, 2022 - May 1, 2024Call Agent, German, French, English, Italian for the customer hotline of a health insurance; translations
Allrounder, Customer Service Assistant, translator at Medgate/Basel, Batmaid/Lausanne, Epona/Lausanne
March 1, 2022 - August 31, 2022Customer service via telephone / e-mail / chat / Social Media; Translations Ger/Fr, Eng, Span
Call Agent at Medi24 AG/Bern
October 1, 2020 - February 28, 2021Customer service via telephone / e-mail / chat
Customer Service Agent, translator at Ok Jobs/Lausanne; Capita/Lausanne
January 1, 2015 - December 31, 2020Customer service via telephone / e-mail / chat; Translations Ger/Fr, Eng
Order Management Specialist, translator at Bluecoat/Fribourg; Gainsbrook/Fribourg; Tempobrain/Bern
August 1, 2008 - December 31, 2015Customer service, order management via telephone / e-mail / chat / Social Media; Content Generation; Translations Ger/Fr, Eng, Span, It
Customer Service / Language roles and more at Topical Net (Köln); DIN Institut (Berlin); Deutsche Telekom (Bonn); Schülerhilfe (Bornheim); Harte Hanks (Uxbridge /London)
January 1, 1995 - July 1, 2008Customer service, order management; event organisation; language teaching; translation / research projects; freelancer at Frauen Museum Bonn
Education
Master in Translation Sciences / Dipl. Übersetzer in at University of Applied Sciences Cologne, Germany
January 1, 1997 - January 1, 1997Certificate of Bilingual Skills at Institute of Linguists, London, UK
January 1, 2006 - January 1, 2006Cultural Management at Fern Universität Hagen, Germany
January 1, 2006 - January 1, 2006Certificat Dramaturige et Interprétation du texte at UNIL, Lausanne, Switzerland
January 1, 2010 - January 1, 2010Certificat de Journalisme at CNFDI, Brunoy, France
January 1, 2021 - January 1, 2021Dipl. - Übersetzer in / Master in Translation Sciences at University of Applied Sciences Cologne / German
January 1, 1997 - March 23, 2026Certificate of Bilingual Skills at Institute of Linguists, London, UK
January 1, 2006 - March 23, 2026Cultural Management at Fern Universität Hagen / Germany
January 1, 2006 - March 23, 2026Certificat Dramaturige et Interprétation du texte at Unil, Lausanne Switzerland
January 1, 2010 - March 23, 2026Certificat de Journalisme at CNFDI Brunoy/France
January 1, 2021 - March 23, 2026Qualifications
Certificate of Bilingual Skills
January 1, 2006 - January 1, 2006Cultural Management
January 1, 2006 - January 1, 2006Certificat Dramaturige et Interprétation du texte
January 1, 2010 - January 1, 2010Certificat de Journalisme
January 1, 2021 - January 1, 2021Certificate of Bilingual Skills
January 1, 2006 - March 23, 2026Cultural Management
January 1, 2006 - March 23, 2026Certificat Dramaturige et Interpretation du texte
January 1, 2010 - March 23, 2026Certificat de Journalisme
January 1, 2021 - March 23, 2026Industry Experience
Education, Healthcare, Professional Services, Media & Entertainment, Software & Internet, Retail
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
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