AW

Alexandra Welk

Available to hire

Very qualified and experienced customer service representative and translator. I identify a customer’s needs in order to resolve problems and to generate orders.

About

Very qualified and experienced customer service representative and translator. I identify a customer’s needs in order to resolve problems and to generate orders.

As I speak English, German, French, Spanish and Italian I am able to overcome linguistic and cultural barriers in order to find new customers and to organize research and translation projects as well as cultural events.

  • 30 years' experience
  • Joined March 2026

Languages

  • EnglishFluent
  • GermanFluent
  • FrenchFluent
  • Spanish; CastilianFluent
  • ItalianFluent

Industry experience

  • Education
  • Healthcare
  • Professional Services
  • Media & Entertainment
  • Software & Internet
  • Retail

Work experience· 14 roles

Freelance Customer Service Agent, translator · You Gov Lausanne; Alma Translations Bern and othersMay 2024 – Present · 2 yrs 7 mos

Freelance customer service agent and translator; translations, Ger/Fr/Eng/Span; hotline projects for construction industry

Freelance Customer Service Agent, Translator · You Gov Lausanne; Alma Translations BernMay 2024 – Present · 2 yrs 7 mos

Translations (Ger/Fr/Eng/Span); Hotline support for construction industry; freelance assignments

Customer Service Agent · Profi Contact, Biel/BienneSep 2022 – May 2024 · 1 yr 9 mos

Call Agent, German, French, English, Italian for the customer hotline of a health insurance; translations

Customer Service Agent · Profi ContactSep 2022 – May 2024 · 1 yr 9 mos
Allrounder, Customer Service Assistant, translator · Medgate/Basel, Batmaid/Lausanne, Epona/LausanneMar 2022 – Aug 2022 · 6 mos
Allrounder, Customer Service Assistant, Translator · Medgate Basel; Batmaid Lausanne; Epona LausanneMar 2022 – Aug 2022 · 6 mos
Call Agent · Medi24 AG/BernOct 2020 – Feb 2021 · 5 mos
Call Agent · Medi24 AGOct 2020 – Feb 2021 · 5 mos

Education· 10

Master in Translation Sciences / Dipl. Übersetzer in · University of Applied Sciences Cologne, Germany1997
Certificate of Bilingual Skills · Institute of Linguists, London, UK2006
Cultural Management · Fern Universität Hagen, Germany2006
Certificat Dramaturige et Interprétation du texte · UNIL, Lausanne, Switzerland2010

Certifications and awards· 8

Certificate of Bilingual Skills2006
Cultural Management2006
Certificat Dramaturige et Interprétation du texte2010
Certificat de Journalisme2021

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