Available to hire
As a published author and editor, I have developed manuscripts, coordinated metadata, and ensured compliance with policy requirements. I thrive on translating complex information into accurate, friendly guidance for customers and colleagues alike.I bring strong experience in research, long-form writing, fiction writing, and clear communication to regulated healthcare environments.
Skills
Experience Level
Expert
Work Experience
Customer & Member Support Specialist at Gryphon's Mark
January 1, 2026 - PresentProvided customer and member support within a healthcare services environment, handling inbound calls to assist with scheduling, benefits navigation, and care coordination. Documented interactions and maintained compliance with established protocols.
at Complex Care Solutions
January 1, 2022 - January 1, 2025Healthcare services experience related to scheduling, benefits navigation, and care coordination.
at Clover Insurance
January 1, 2018 - January 1, 2020Health insurance sales activities.
Education
at Northern Kentucky University
January 11, 2030 - March 23, 2026Qualifications
Licensed Health Insurance Sales Representative
January 11, 2030 - March 23, 2026Industry Experience
Healthcare, Professional Services, Education
Skills
Experience Level
Expert
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